It may also help to search in a more relevant newsgroup.
Unfortunately the most appropriate one is not available
on the web portal you are probably using.

<excerpt from="previous post">

If you'd like to use the web interface to access the proper newsgroup
you would need to use a different portal such as this one.

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.
public.windows.vista.print_fax_scan&cat=en_US_9CA88DDB-D18D-FA0E-A366-6E527B0FBA
67&lang=en&cr=US

Or just use a real newsreader, such as your Vista's Windows Mail app
by copying and pasting this link into an IE Address bar

news://msnews.microsoft.com/microsoft.public.windows.vista.print_fax_scan

In OE this would create a news account and open it in that newsgroup.
You might want to customize your account before posting with it.
Hopefully WM  does the same; otherwise just use the server name
and the newsgroup name separately in whatever way they do allow
them to be used.  Similar parsing of the above URL would need to be done
by most newsreaders other than OE too because it is not a standard syntax.

In any case I suggest that all users of the  Help  portal
who want to post to common newsgroups such as this one
and the other 5 at the bottom of the list here

http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx

consider also crossposting to  Vista General Discussion  too.
That way you will probably give your post a better targeted readership.
It will also allow Vista users to find your information by searching there.
E.g. when  Vista  posts are made only in the provided common newsgroups
all of their information may be lost to Vista users who only try searching
on their Help portal.

BTW  to find out how to cross-post using the web interface
you can use the Help link and then do a find for  Advanced options
</excerpt>

HTH

Robert Aldwinckle
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