SmartBridge Alerts

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reimo1 - 05 Dec 2006 03:01 GMT

Since I downloaded Internet Explorer 7 I started experiencing SmartBridge
Alerts. The one I am getting is as follows:
SmartBridge Alerts: MotiveSB.exe - Entry Point Not Found.
The procedure entry point GetProcessImageFileNameW could not be located in
the dynamic link library PSAPI.Dll.

I didn't know whether this was a Verizon problem or Microsoft problem. I
contacted Verizon through their email help option, but their responses have
not help with identifying the problem or resolving it.

Could this be an Explorer problem? If so, how do I correct it?

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mustang-lover

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PA Bear - 05 Dec 2006 05:16 GMT

Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
result, users might receive the following error message after installation
of Internet Explorer 7:

"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL"

To work around this error:

* Go to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova Reader
Magnifier.

* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!

* Restart the computer.

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~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

> Since I downloaded Internet Explorer 7 I started experiencing SmartBridge
> Alerts. The one I am getting is as follows:
[quoted text clipped - 8 lines]
>
> Could this be an Explorer problem? If so, how do I correct it?

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reimo1 - 05 Dec 2006 06:22 GMT

Thanks PA Bear. Your work around worked. I changed the ASAPI.DLL in two
places. When I restarted my computer I received an automatic update for
SmartBridge from Verizon. After the update I checked the locations of
PSAPI.DLL and the old ones were gone with new ones installed. The SmartBridge
Alert has not appeared again. Hopefully it will stay fixed.

Your help is greatly apprecuated. Thanks again.

Signature

mustang-lover

> Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
> result, users might receive the following error message after installation
[quoted text clipped - 27 lines]
> >
> > Could this be an Explorer problem? If so, how do I correct it?

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PA Bear - 06 Dec 2006 02:15 GMT

YW & thanks for posting back.

> Thanks PA Bear. Your work around worked. I changed the ASAPI.DLL in two
> places. When I restarted my computer I received an automatic update for
[quoted text clipped - 44 lines]
>>>
>>> Could this be an Explorer problem? If so, how do I correct it?

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r1zla - 16 Dec 2006 03:11 GMT

hey thanx i jus done that n the prob is away for now

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Smartbridge Update - 21 Jul 2007 01:52 GMT

I am always getting a Motive Smartbridge Update message asking if I want to
update Motive Smartbridge. Even after I click on "Yes", the message comes up
everytime I log onto Windows XP. How can I stop this from happening?

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Don Varnau - 21 Jul 2007 02:47 GMT

Hi,
If you're running IE7 and your internet connection is through ATT/Yahoo DSL,
download and run the Self Support Tool from
http://www.sbcis.com/article.php?item=3910 Instructions at
http://www.sbcis.com/article.php?item=3411 This is a download of about 26
MB.

If those are not your circumstances, say so. There's probably another
option.

Hope this helps,
Don
[MS MVP- IE]

> I am always getting a Motive Smartbridge Update message asking if I want to
> update Motive Smartbridge. Even after I click on "Yes", the message comes up
> everytime I log onto Windows XP. How can I stop this from happening?

Reply to this Message

PA Bear - 21 Jul 2007 16:51 GMT

Contact your ISP for support on this issue. SmartBridge was installed with
their software (and you really don't need it).

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

> I am always getting a Motive Smartbridge Update message asking if I want
> to
> update Motive Smartbridge. Even after I click on "Yes", the message comes
> up
> everytime I log onto Windows XP. How can I stop this from happening?

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