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Windows Forum / Internet Explorer / General Topics / August 2007IE7 Installation problems
I have 3 pcs running Windows XP and similar software on each. Two of the pcs updated to IE7 with no problems during the normal Windows update but the other I have a problem with. The software installs with no apparent problem but when the pc restarts I start getting error messages concerning 'Entry Point not Found' and 'GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL'. Programs such as Outlook won't run nor will IE7 open. I either use System Restore or Control Panel to uninstall IE7 and my pc then seems to run ok. I have tried installing IE7 in safe mode and with all virus and anti-adware programs disabled. I have even changed Mcafee IS for Norton AV as I thought that this may be the problem (Norton running on my other machines). I have used Registry mechanic to clean up my registry but this also has not helped. Any suggestions most gratefully received. Hi, Go to http://www.ie-vista.com/known_issues.html Look for "PSAPI Errors" about 3/4 down the page. Hope this helps, Don [MS MVP- IE] > I have 3 pcs running Windows XP and similar software on each. Two of the pcs > updated to IE7 with no problems during the normal Windows update but the [quoted text clipped - 8 lines] > my other machines). I have used Registry mechanic to clean up my registry > but this also has not helped. Any suggestions most gratefully received. > I have 3 pcs running Windows XP and similar software on each. Two of the pcs > updated to IE7 with no problems during the normal Windows update but the [quoted text clipped - 8 lines] > my other machines). I have used Registry mechanic to clean up my registry > but this also has not helped. Any suggestions most gratefully received. Hi Emanuel, 'Entry point not found' error indicates that you have the wrong version of the file PSAPI.Dll Here is a search result link that gives you instructions http://blogs.guardian.co.uk/askjack/2006/11/ie7_glitch_with_psapidll.html mmm. Apparently it has something to do with BT Broadband. Regards. >> I have 3 pcs running Windows XP and similar software on each. Two of the >> pcs [quoted text clipped - 16 lines] >> registry >> but this also has not helped. Any suggestions most gratefully received. |
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