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Windows Forum / Internet Explorer / General Topics / September 2007HTTP 403 Forbidden
Since about 2 weeks i get an error "HTTP 403 Forbidden" when downloading a file. Normal HTML pages have no problems. For example http://www.garmin.com/software/streetpiloti3_330.exe will give the above error, while all other pages of http://www.garmin.com are shown normally. Also i can't go anymore tot Windows Update, loading this page wil give the error 0x800A1391. I have seen several postings about the error 403, telling me to log on with a user and password. But these are not sites that have user accounts. I have set all security settings of IE7 to the default settings. I have checked my firewall settings of ZoneAlarm. But i can't solve the problem. Can somebody please help me? > Since about 2 weeks i get an error "HTTP 403 Forbidden" when downloading a > file. Normal HTML pages have no problems. [quoted text clipped - 13 lines] > > Can somebody please help me? The 0x800A1391 error is the failure to install an active x component. There are some work arounds on this site - http://www.windowsitpro.com/Article/ArticleID/43721/43721.html?Ad=1 The 403 errors may be a ZA problem. Try those websites with ZA turned off.  SignatureJim The article you mentioned, i already found in the microsoft KB. I tried it without any luck. Shutting ZA down didn't solve the problem neither. But in trying out some things i discovered that 403 error is somehow connected to the extension of the filename. For example the extensions exe, pps and pdf gave the 403 error -> wmv, mp3 and jpg NOT. I didn't mention the OS i'm running on: Windows Microsoft XP Media Center Edition Version 2002 SP 2. Jack > The 0x800A1391 error is the failure to install an active x component. There > are some work arounds on this site - > http://www.windowsitpro.com/Article/ArticleID/43721/43721.html?Ad=1 > > The 403 errors may be a ZA problem. Try those websites with ZA turned off. I did some more tests to narrow to problem (or exclude some other things): - using firefox gives the same results - making a fresh useraccount on my PC gives the same results - using a direct connection from the ADSL modem to my PC (bypassing my sitecom wireless router) gives the same results - instead of using my desktop i tried my laptop via the wifi connection and it worked all fine. I do not know what to test now? Jack > The article you mentioned, i already found in the microsoft KB. I tried it > without any luck. [quoted text clipped - 15 lines] > > > > The 403 errors may be a ZA problem. Try those websites with ZA turned off. > The article you mentioned, i already found in the microsoft KB. I tried it > without any luck. > > Shutting ZA down didn't solve the problem neither. Sometimes shutting it down isn't enough to stop its effects. Try removing it too. > But in trying out some things i discovered that 403 error is somehow > connected to the extension of the filename. For example the extensions exe, > pps and pdf gave the 403 error -> wmv, mp3 and jpg NOT. > > I didn't mention the OS i'm running on: Windows Microsoft XP Media Center > Edition Version 2002 SP 2. It would be nice to know if the HTTP 403 is real. See if you have the XP Support Tools to install. Then try using netcap to do a packet capture of the event. Since HTTP is mostly a character based protocol you could actually browse the resulting .cap file; however formatting it with something like Ethereal (aka WireShark) would be more informative. If you find that the HTTP 403 is real, then only you can know where it is coming from, e.g. based on what you know exists on the path, such as your firewall. However, another possibility would be something further away such as a proxy server, if you had that in the path; etc. Another way to see the HTTP 403, if it is real, would be to install FiddlerTool and insert it in the path between IE and your firewall. BTW since this is not specifically an IE issue, you might find a more informed answer in a newsgroup which specializes in networking for your OS or a newsgroup or forum which specializes in your firewall. Cross-posting to XP Networking for convenience. HTH Robert Aldwinckle --- > Jack > [quoted text clipped - 3 lines] >> >> The 403 errors may be a ZA problem. Try those websites with ZA turned off. Thank you Robert. Shutting down Zone Alarm isn't enough (like you said), after deinstalling ZA the problem was solved. Jack > > The article you mentioned, i already found in the microsoft KB. I tried it > > without any luck. [quoted text clipped - 43 lines] > >> > >> The 403 errors may be a ZA problem. Try those websites with ZA turned off. Ok now that I have removed all of the junk that came in here with the copy / past mode; What is the ZA? and how do I remove it and where is it Jack ? Thanks Tom AKA t_woody > Shutting down Zone Alarm isn't enough (like you said), after deinstalling ZA > the problem was solved. [quoted text clipped - 48 lines] > > >> > > >> The 403 errors may be a ZA problem. Try those websites with ZA turned off. This how to may help. How to uninstall Zone AlarmUninstall Zone Alarm by going to Start -> Program Files (All Programs) -> Zone Labs and choose 'Uninstall Zone Alarm (Pro)'. Follow the prompts to complete ... www.chicagotech.net/netforums/viewtopic.php?t=1066 Bob Lin, MS-MVP, MCSE & CNE Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com Ok now that I have removed all of the junk that came in here with the copy / past mode; What is the ZA? and how do I remove it and where is it Jack ? Thanks Tom AKA t_woody > > Shutting down Zone Alarm isn't enough (like you said), after deinstalling ZA > the problem was solved. > > Jack > > > "Robert Aldwinckle" wrote: > > > "JDe" <JDe@discussions.microsoft.com> wrote in message > > news:0701CEA8-281D-4828-AB94-2B5B25C7CF0C@microsoft.com... > > > The article you mentioned, i already found in the microsoft KB. I tried it > > > without any luck. > > > > > > Shutting ZA down didn't solve the problem neither. > > > > > > Sometimes shutting it down isn't enough to stop its effects. > > Try removing it too. > > > > > > > > > > But in trying out some things i discovered that 403 error is somehow > > > connected to the extension of the filename. For example the extensions exe, > > > pps and pdf gave the 403 error -> wmv, mp3 and jpg NOT. > > > > > > I didn't mention the OS i'm running on: Windows Microsoft XP Media Center > > > Edition Version 2002 SP 2. > > > > > > It would be nice to know if the HTTP 403 is real. > > See if you have the XP Support Tools to install. > > Then try using netcap to do a packet capture of the event. > > Since HTTP is mostly a character based protocol you could > > actually browse the resulting .cap file; however formatting it with > > something like Ethereal (aka WireShark) would be more informative. > > > > If you find that the HTTP 403 is real, then only you can know where > > it is coming from, e.g. based on what you know exists on the path, > > such as your firewall. However, another possibility would be something > > further away such as a proxy server, if you had that in the path; etc. > > > > Another way to see the HTTP 403, if it is real, would be to install FiddlerTool > > and insert it in the path between IE and your firewall. > > > > BTW since this is not specifically an IE issue, you might find a more informed > > answer in a newsgroup which specializes in networking for your OS or > > a newsgroup or forum which specializes in your firewall. Cross-posting to XP > > Networking for convenience. > > > > > > HTH > > > > Robert Aldwinckle > > --- > > > > > > > > > > Jack > > > > > > "JimR" wrote: > > >> The 0x800A1391 error is the failure to install an active x component. There > > >> are some work arounds on this site - > > >> http://www.windowsitpro.com/Article/ArticleID/43721/43721.html?Ad=1 > > >> > > >> The 403 errors may be a ZA problem. Try those websites with ZA turned off. > > >> > > >> -- > > >> Jim > > >> > > > > > > The problem may be be with the Zone Alarm privacy filters and not with the firewall settings. The privacy filters may block mobile code needed to display a web page. EggHeadCafe.com - .NET Developer Portal of Choice http://www.eggheadcafe.com Problem? What problem? > The problem may be be with the Zone Alarm privacy filters and not > with the firewall settings. The privacy filters may block mobile > code needed to display a web page. > > EggHeadCafe.com - .NET Developer Portal of Choice > http://www.eggheadcafe.com |
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