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Windows Forum / Internet Explorer / General Topics / June 2007No toolbar or menues in IE 7
When I open IE 7 the only toolbar I have is the Google Toolbar. I have looked up and tried all keyboard shortcuts to open various menus and none of the keyboard shortcuts work. When MS auto updated IE 6 to IE 7 I had the same problem. I uninstalled IE 7 and rolled back to IE 6. MS has auto updated me again to IE 7 and I still can't access any toolbars or menues. Firefox is my default browser; it was when I had IE 6 because I wanted the tabs. It remains my default browser now because of the problems I am having with IE 7. I am running Win XP Pro with all updates. I forgot to mention that I have tried right-clicking on the top blue bar and there is no option for menues or toolbars, only restore, minimize, and close > When I open IE 7 the only toolbar I have is the Google Toolbar. I have looked > up and tried all keyboard shortcuts to open various menus and none of the [quoted text clipped - 9 lines] > > I am running Win XP Pro with all updates. You may have a horked install of IE7. I suggest that you... 1. Uninstall IE7 (which automatically returns you to IE6) per http://www.ie-vista.com/kbase2.html 2. Uninstall all toolbars 3. Reinstall IE7 per http://www.ie-vista.com/known_issues.html#pre-install, and using http://www.microsoft.com/windows/ie/default.mspx as the installation source, not Automatic/Windows Update. Also see: IEBlog : IE7 (Un)Installation and Anti-Malware Applications http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malwa re-Applications.aspx What's New in Internet Explorer 7 http://msdn.microsoft.com/workshop/essentials/whatsnew/whatsnew_70_sdk.asp?frame=true  Signature~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org > When I open IE 7 the only toolbar I have is the Google Toolbar. I have > looked up and tried all keyboard shortcuts to open various menus and none [quoted text clipped - 11 lines] > > I am running Win XP Pro with all updates. Months ago, when I first unstalled IE 7, I did get a message that it would roll back to IE 6. I had autoupdates on so when IE 7 returned I didn’t notice for a while. When I found that it came back, I just decided not to fool with it because I use Firefox. Just so you know, the reason I am fooling with it now is that I have not been able to print HTML emails from Outlook 2003 for months. I searched Outlook forums intermittently and today finally came up with an answer. An MVP said that Oulook uses IE to print HTML, and that changing some setting in IE would fix the problem. So off I went to fix Outlook and found that I cannot change settings in IE 7 because there are no menus or toolbars. I did try to uninstall IE 7 today through Control Panel, Remove Programs. I did not receive message that it would roll back to IE 6. I started uninstall anyway, planning to install IE 6 afterwards. I was prompted to find a file and was able to find it. I was prompted to find another file and it is nowhere on my computer. The file is browseui.dll.000. Uninstall would not proceed without it, so I canceled. I tried again but first I removed the update files. I got the same result when I went to remove IE 7. I did a system restore. Afterwards, I went to Remove Programs and to my surprise IE 7 was nowhere to be found. I attempted to install IE 6. Received message that a newer version of IE is already installed and IE 6 would not be installed. IE 7 did start but was still messed up. I disabled all running programs and followed instructions to run %windir%\ie7\spuninst\spuninst.exe. This started uninstall program but I was again prompted for the two missing files and the uninstall was again canceled.I started Recovery Console and typed CD ie7\spuinst<enter>batch spuninst.txt. Fille not found. Next I got the download off the MS site and tried a new installation over the existing IE 7 (after disabling all running programs). I restarted at the prompt after installation. The first time it rebooted I was prompted did I want to run the install program again. Unsure whether something else needed to be done, I clicked yes, then restarted at the prompt after that install. The second time it booted to prompt that the install file could not be found. I did two hard reboots before I tried starting IE 7. Result: now IE does not start at all from .exe file. Back to Recovery Console, tried batch spuninst.txt again, file not found. Checked Remove Programs, IE 7 is there but listed as a .011 MB file. In my programs file folder it is a 3.24 MB file. Shut down all programs again and tried uninstalling from Remove programs. Again I was prompted for file that is not on computer. I can’t think of anything else to do now except to uninstall Windows and reinstall. I would like to know of any other suggestions before I do that. Thanks for reading all this. > You may have a horked install of IE7. I suggest that you... > [quoted text clipped - 29 lines] > > > > I am running Win XP Pro with all updates. I suggest you open a free Support Incident about this. Start here: https://support.microsoft.com/oas/default.aspx?&ln=en-us&x=14&y=12&gprid=8722 Tell me something: Do you use (regularly or not) a "Registry cleaner" (e.g., CCleaner)? Is it configured to load & run at boot? > I have not been able to print HTML emails from Outlook 2003 for months. And I assume the problem began shortly after installing IE7, right? What happened when you /tried/ to print HTML messages? Would they in fact print, but only in a teeny-tiny font? Signature~PA Bear > Months ago, when I first unstalled IE 7, I did get a message that it would > roll back to IE 6. I had autoupdates on so when IE 7 returned I didn’t [quoted text clipped - 99 lines] >>> >>> I am running Win XP Pro with all updates. No I do not use a registry cleaner because of a bad past experience (and I have completely reformatted my hard drive since then). However, I do use a program called Ashampoo Uninstaller. I run it before I install new programs and it creates a log file that I can use to completely uninstall an application. I absolutely never run it for any kind of MS update and never for IE. The monitor runs at boot but it prompts me whether or not to create a log file. Now that you mention it perhaps something got bolloxed up with another program and it removed the file--I just have no way of knowing. > I suggest you open a free Support Incident about this. Start here: > https://support.microsoft.com/oas/default.aspx?&ln=en-us&x=14&y=12&gprid=8722 [quoted text clipped - 7 lines] > happened when you /tried/ to print HTML messages? Would they in fact print, > but only in a teeny-tiny font? In retrospect, I would say yes that it wsas probably when the HTML printing problem began. But as I said, after I rolled back to IE 6 I sort of assumed I wouldn't see IE 7 again and so I don't know when it was installed again. But looking back the time that the probs with HTML printing started was probably about the same time that I started ignoring IE 7. I just didn't know there was a connection between Outlook and IE until a few days ago. When I try to print HTML, Outlook simply does not send the file to the printer. There is no pop-up box telling me it is printing the message and the printer does not receive the document. It is as if I never asked it to print. If I print a plain text email, it functions perfectly. > > Months ago, when I first unstalled IE 7, I did get a message that it would > > roll back to IE 6. I had autoupdates on so when IE 7 returned I didn’t [quoted text clipped - 99 lines] > >>> > >>> I am running Win XP Pro with all updates. Another afterthought: when I went to the links you suggested I saw that IE 7 must be completely unstalled before any attempt to repair Win XP is attempted. I note that this was not widely advertised to people when MS chose to install IE 7 in autoupdates. Honestly, I don’t remember if I did that because it has been so long. It is possible that in an attempt to fix the Outlook problem I tried a repair for Win XP or maybe even I did something else like add a Win program – I just can’t remember. When the printing problem first began, my first step was to run an Outlook repair, so I definitely have done that although I haven’t a clue if that would have any bearing on the problem. Thank you for the support link; I will try that before uninstalling Win XP! And thanks for you kind attention and suggestions. I would be happy to have any other thoughts. > No I do not use a registry cleaner because of a bad past experience (and I > have completely reformatted my hard drive since then). However, I do use a [quoted text clipped - 132 lines] > > >>> > > >>> I am running Win XP Pro with all updates. Open a Support Incident (and don't be surprised if they tell you to format & reinstall Windows). Signature~PA Bear > Another afterthought: when I went to the links you suggested I saw that IE > 7 [quoted text clipped - 189 lines] >>>>>> >>>>>> I am running Win XP Pro with all updates. > When I open IE 7 the only toolbar I have is the Google Toolbar. I have looked > up and tried all keyboard shortcuts to open various menus and none of the > keyboard shortcuts work. How are you starting IE? Those symptoms could occur if you were starting it in Kiosk mode, e.g. Desktop shortcut (*.lnk file) with -k switch added. Try starting it using the Run... dialog. E.g. press Win-R and enter: iexplore.exe -nohome -extoff What do you see then? Hint: if you see a normal IE7 UI, to proceed you can click the Stop button and then respond to the No Add-ons prompt. Tell us that happens after that, e.g. what you see and what you can or cannot do. BTW other users seem to be having odd symptoms as a result of having other unspecified browsers installed. Do your symptoms with IE change if you uninstall all such and then set IE to be your default browser instead? HTH Robert Aldwinckle --- > When MS auto updated IE 6 to IE 7 I had the same problem. I uninstalled IE 7 > and rolled back to IE 6. MS has auto updated me again to IE 7 and I still [quoted text clipped - 5 lines] > > I am running Win XP Pro with all updates. I tried starting from Run as you instructed and nothing happened. IE simply does not start. It doesn’t start from shortcut and it doesn’t start from iexplore.exe in the program file. I am afraid to uninstall Firefox because then I will have no browser at all unless IE gets up and running! I wouldn’t even be able to get back to the forums, LOL. Now this is what I would do, it seems obvious but I have to ask for my comfort: Say I download the Firefox installation file and save it; uninstall Firefox; try IE 7. If IE 7 doesn’t work, I presume that would I still be able to reinstall Firefox from the saved install file so I would have a browser? Just reassure me please. LOL > > When I open IE 7 the only toolbar I have is the Google Toolbar. I have looked > > up and tried all keyboard shortcuts to open various menus and none of the [quoted text clipped - 32 lines] > > > > I am running Win XP Pro with all updates. >I tried starting from Run as you instructed and nothing happened. IE simply > does not start. It doesn’t start from shortcut and it doesn’t start from > iexplore.exe in the program file. Then that observation contradicts the assumptions you are making about the first one that I was replying to: >>> When I open IE 7 the only toolbar I have is the Google Toolbar. Whatever that is must not be iexplore.exe. E.g. you could use Task Manager or better, Process Explorer to find out exactly what (and, in the case of ProcExp, where) that is. BTW a related thing that you could do which would be to tell us whether you had any ie7 modules installed at all would be to open OE and use its Help, About menu item. E.g. look at specifically inetcomm.dll and mshtml.dll. In fact, if you allowed OE to be your news reader a reply here would tell us the version of inetcomm.dll. > I am afraid to uninstall Firefox because then I will have no browser at all > unless IE gets up and running! I wouldn’t even be able to get back to the [quoted text clipped - 5 lines] > reinstall Firefox from the saved install file so I would have a browser? Just > reassure me please. LOL Sounds reasonable but I don't have any experience with Firefox. Good luck Robert --- I am sorry for the confusion. My lengthy explanation to P Bear notes that I eventually attemped to re-install IE 7 over the botched installation already on the computer (after following all of his other suggestions), becauseI could not remove the previous installation and I was hoping to regain the missing file so that I could uninstall IE 7. After I installed over it, the situation changed; I cannot start IE 7 at all now. Iexplore.exe does not exist in Task Manager. I was not able to find any file on my computer called ProcExp, how would I start Process Explorer? And what exactly should I look for if I can open it? I don’t know what you mean by IE 7 modules or by such modules being open to OE. I use Outlook 2003. I had uninstalled Outlook Express with the add/remove windows components option in add/remove programs. I just tried adding OE from add/remove windows components (using the original Win XP disc). It is on my programs menu and it starts, but it also cannot print HTML email. I also tried installing Internet Explorer in add/remove windows components, but it still doesn’t start). When you say to look at specific files I don’t understand what you are asking me to do. A search of my computer turned up these: inetcomm.dll – C:\WINDOWS\$NtUninstallKB911567$ - version 6.0.2900.2180 inetcomm.dll – C:\WINDOWS\$NtUninstallKB920214$ - version 6.0.2900.2869 inetcomm.dll – C:\WINDOWS\$NtUninstallKB923694$ - version 6.0.2900.2962 inetcomm.dll – C:\WINDOWS\system32 – version 6.0.2900.3028 inetcomm.dll - C:\WINDOWS\system32\dllcache – version 6.0.2900.3028 inetcomm.dll - C:\WINDOWS\Windows Update Setup Files\MAILNEWS.CAB – (no version available) inetcomm.dll - C:\WINDOWS\$hf_mig$\KB911567\SP2QFE – version 6.0.2900.2869 inetcomm.dll - C:\WINDOWS\$hf_mig$\KB920214\SP2QFE – version 6.0.2900.2962 inetcomm.dll - C:\WINDOWS\$hf_mig$\KB923694\SP2QFE – version 6.0.2900.3028 mshtml.dll – C:\WINDOWS\$NtUninstallKB912812$ – version 6.0.2900.2180 mshtml.dll – C:\WINDOWS\$NtUninstallKB912812_0$ – version 6.0.2900.2180 mshtml.dll – C:\WINDOWS\$NtUninstallKB916281$ – version 6.0.2900.2873 mshtml.dll – C:\WINDOWS\$NtUninstallKB918899$ – version 6.0.2900.2963 mshtml.dll – C:\WINDOWS\$NtUninstallKB918899_0$ – version 6.0.2900.2912 mshtml.dll – C:\WINDOWS\ie7 – version 6.0.2900.2963 mshtml.dll – C:\WINDOWS\system32 – version 7.0.6000.16414 mshtml.dll – C:\WINDOWS\ie7updates\KB928909-IE7 – version 7.0.5730.11 mshtml.dll – C:\WINDOWS\system32\dllcache – version mshtml.dll – C:\WINDOWS\Windows Update Setup Files\IEW2K_2.CAB – (no version available) mshtml.dll – C:\WINDOWS\$hf_mig\KB912812\SPQFE – version 6.0.2900.2873 mshtml.dll – C:\WINDOWS\$hf_mig\KB916281\SPQFE – version 6.0.2900.2912 mshtml.dll – C:\WINDOWS\$hf_mig\KB918899\SPQFE – version 6.0.2900.2963 mshtml.dll – C:\WINDOWS\SoftwareDistribution\Download\7ebd512f015945a82fb2e551ed20a74 version 7.0.6000.16414 I don’t know if any of this helps, but it sure took a long time to copy it all, LOL. > >I tried starting from Run as you instructed and nothing happened. IE simply > > does not start. It doesn’t start from shortcut and it doesn’t start from [quoted text clipped - 31 lines] > Robert > --- OK after all that I went and re-read your email and I see that I did not answer your question. When I open Outlook Express and go to Help/About, there are a bunch of files but these are the only ones that match what you were asking me: inetcomm.dll - version 6.00.2900.3028 (xpsp_sp2_gdr.061107-0012) – C:\WINDOWS\system32\INETCOMM.dll mshtml.dll - version 7.00.6000.16414 (vista_gdr.070108-1520) – C:\WINDOWS\system32\mshtml.dll Too bad I didn’t read more carefully before I copied all that other stuff. :P > I am sorry for the confusion. My lengthy explanation to P Bear notes that I > eventually attemped to re-install IE 7 over the botched installation already [quoted text clipped - 86 lines] > > Robert > > --- >I am sorry for the confusion. My lengthy explanation to P Bear notes that I > eventually attemped to re-install IE 7 over the botched installation already [quoted text clipped - 4 lines] > > Iexplore.exe does not exist in Task Manager. So, where *all* do you find that module and what versions of it are there? Tip: install the XP Support Tools (from the XP product CD) and use its filever command-line tool to assist with gathering these details. > I was not able to find any file on my computer called ProcExp, how would I > start Process Explorer? And what exactly should I look for if I can open it? Try a web search? FYI Process Explorer is a supplementary system tool originally distributed as freeware by SysInternals, now distributed by TechNet. > I don’t know what you mean by IE 7 modules or by such modules being open to > OE. I use Outlook 2003. I had uninstalled Outlook Express with the add/remove > windows components option in add/remove programs. I just tried adding OE from > add/remove windows components (using the original Win XP disc). Look more closely when you do that. E.g. at the size and the description in particular. <eg> > It is on my > programs menu and it starts, but it also cannot print HTML email. That is probably a separate issue... > I also > tried installing Internet Explorer in add/remove windows components, but it > still doesn’t start). Again, look more closely at what you accomplish when you try to do that... > When you say to look at specific files I don’t understand what you are > asking me to do. A search of my computer turned up these: This is where filever would have come in handy... ; ) Let's combine the results from your last two posts, e.g. comparing and matching versions: This looks good... > inetcomm.dll – C:\WINDOWS\system32 – version 6.0.2900.3028 > inetcomm.dll - C:\WINDOWS\system32\dllcache – version 6.0.2900.3028 ... > inetcomm.dll - C:\WINDOWS\$hf_mig$\KB923694\SP2QFE – version 6.0.2900.3028 Oops. That one seems to be relevant only in OE. I thought it was a common module for IE too. ; } http://www.microsoft.com/technet/security/bulletin/ms06-076.mspx Here's the more important one: ; ) > mshtml.dll – C:\WINDOWS\system32 – version 7.0.6000.16414 > mshtml.dll – C:\WINDOWS\ie7updates\KB928909-IE7 – version 7.0.5730.11 I hope that was that a typo for KB928090? ; ) E.g. I have: <filever> f:\windows\ie7updates\kb928090-ie7\mshtml.dll ----- W32i DLL ENU 7.0.5730.11 shp 3,577,856 10-17-2006 mshtml.dll </filever> Then both of those would suggest that this was installed: <title>Microsoft Security Bulletin MS07-016: Cumulative Security Update for Internet Explorer (928090)</title> http://www.microsoft.com/technet/security/bulletin/ms07-016.mspx and if you expanded this one out fully you might find it could be used to reinstall it or repair it (not a suggestion.) > mshtml.dll – > C:\WINDOWS\SoftwareDistribution\Download\7ebd512f015945a82fb2e551ed20a74 > version 7.0.6000.16414 > I don’t know if any of this helps, but it sure took a long time to copy it > all, LOL. It might! Overall it suggests that there is a recent cumulative update (KB928090) that you still have downloaded and at least partially applied. If you still have its uninstall (e.g. that typo I asked about) you might be able to back it off and in the process *perhaps* effect a repair of your IE7. E.g., note in particular that the associated version of iexplore.exe should be in the same directory. Good luck Robert --- I am interested in the reply to another's previous request (April 19)for help in restoring the toolbar after installing IE 7. The same problem has happened to me. EggHeadCafe.com - .NET Developer Portal of Choice http://www.eggheadcafe.com Has this issue been resolved for you? I am having the same problem now. I have followed all of the same steps as you, up to the point of system restore, with the same results. > When I open IE 7 the only toolbar I have is the Google Toolbar. I have looked > up and tried all keyboard shortcuts to open various menus and none of the [quoted text clipped - 9 lines] > > I am running Win XP Pro with all updates. |
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