IE7 - wont open this webpage (UK)

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Simon - 29 Apr 2007 17:14 GMT

www.radiotimes.com is a popular BBC site in the Uk as it contains all tv and
radio listings. Only problem is that I, and a lot of other people according
to the forums, can't open it with IE7. BBC say it is working fine and to be
fair I have just opened it on a friend's machine with AOL. When I try IE7
though I, and others, always get:

"500

java.lang.NullPointerException
    at jrun__index2ejspa._jspService(jrun__index2ejspa.java:251)
    at jrun.jsp.runtime.HttpJSPServlet.service(HttpJSPServlet.java:43)
    at jrun.jsp.JSPServlet.service(JSPServlet.java:119)
    at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91)
    at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
    at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:259)
    at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:541)
    at
jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:204)
    at
jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:320)
    at
jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:428)
    at
jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:266)
    at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)"

Any thoughts please as to what is wrong in IE7 ?

Reply to this Message

Kkaiser1 - 29 Apr 2007 17:46 GMT

Just went to the site in question and it loaded using IE 7.

Signature

Kevin

> www.radiotimes.com is a popular BBC site in the Uk as it contains all tv and
> radio listings. Only problem is that I, and a lot of other people according
[quoted text clipped - 23 lines]
>
> Any thoughts please as to what is wrong in IE7 ?

Reply to this Message

Simon - 29 Apr 2007 18:54 GMT

Thanks for reply - unfortunately still not working here. Looks though it
must be a setting within IE7 that is causing the problem but I have no idea
which.

> Just went to the site in question and it loaded using IE 7.
>
[quoted text clipped - 25 lines]
> >
> > Any thoughts please as to what is wrong in IE7 ?

Reply to this Message

PA Bear - 29 Apr 2007 20:26 GMT

Please see this page http://dts-l.org/goodpost.htm then post back to this
thread with the information we'd need to be able to assist you properly.

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

> www.radiotimes.com is a popular BBC site in the Uk as it contains all tv
> and
[quoted text clipped - 7 lines]
> "500
> java.lang.NullPointerException

<snip>

Reply to this Message

Simon - 29 Apr 2007 21:02 GMT

Thanks for your interest. The following is a copy and paste of everything
that comes up on screen:

"500

java.lang.NullPointerException
    at jrun__index2ejspa._jspService(jrun__index2ejspa.java:251)
    at jrun.jsp.runtime.HttpJSPServlet.service(HttpJSPServlet.java:43)
    at jrun.jsp.JSPServlet.service(JSPServlet.java:119)
    at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91)
    at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
    at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:259)
    at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:541)
    at
jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:204)
    at
jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:320)
    at
jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:428)
    at
jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:266)
    at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)"

I have looked at the page properties (general) and the only info. there is a
heading: "JRun Servlet Error". There is no security certificate.

My PC is an Emachines 270 with Windows XP SP2. 40GB of which 72% is free.
384MB RAM. Windows Defender and AVG antivirus. No recent software
additions/deletions.

Hope you can help. Many Thanks.

> Please see this page http://dts-l.org/goodpost.htm then post back to this
> thread with the information we'd need to be able to assist you properly.
[quoted text clipped - 11 lines]
> > java.lang.NullPointerException
> <snip>

Reply to this Message

PA Bear - 29 Apr 2007 21:53 GMT

Always state your Windows version when posting to a MS newsgroup, please.

Does this behavior persist if you start IE7 in No Add-ons mode? To start
IE7 in No Add-ons mode:

1. Right-click on the blue IE desktop icon and select Start without Add-ons;

2. Start > (All) Programs > Accessories > System Tools > Internet Explorer
(No add-ons).

More:

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

> Thanks for your interest. The following is a copy and paste of everything
> that comes up on screen:

<snip>

> I have looked at the page properties (general) and the only info. there is
> a
[quoted text clipped - 28 lines]
>>> java.lang.NullPointerException
>> <snip>

Reply to this Message

Don Varnau - 29 Apr 2007 23:38 GMT

Hi,
Some possibilities...
My cookie blocklist blocked 6 cookies on that page- doubleclick, hitbox, etc
Try a cookie setting of Accept all- Internet Options> Privacy.

There's a full page pop-up ad. Try the IE7 pop-up blocker both enabled and
disabled. Disable any other pop-up blockers you're running.

Try disabling add-ons. See if one of them is blocking javascript or some
other content.
See: http://www.enhanceie.com/ie/troubleshoot.asp

Try disabling other security programs. One of them may be the cause.
A firewall might be causing this problem, but turn on the Windows Firewall
from Control Panel> Windows Firewall before disabling a third-party firewall
or security suite.

Make sure that a security program hasn't placed this site in the HOSTS
file.
To check the HOSTS file in Windows XP & Vista...
Make sure that Windows is showing hidden files and is
not hiding file extensions for known file types then check for a HOSTS file
at [C:\Windows\System32\Drivers\etc] Open the HOSTS file with notepad. If
there are entries you wish to disable, you can put the pound sign (#) in
front an entry to disable it. Then File> Save. Or you can rename the HOSTS
file to HOSTS.OLD to disable it.

Additional info at:
Blocking Unwanted Parasites with a Hosts File:
http://mvps.org/winhelp2002/hosts.htm

Don
[MS MVP- IE]

> www.radiotimes.com is a popular BBC site in the Uk as it contains all tv and
> radio listings. Only problem is that I, and a lot of other people according
[quoted text clipped - 11 lines]
> at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
> at

jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:259)

> at

jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:541)

> at

jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:204)

> at

jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:
320)

> at

jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:428
)

> at

jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:26
6)

> at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)"
>
> Any thoughts please as to what is wrong in IE7 ?

Reply to this Message

Gistcheckin - 30 Apr 2007 02:38 GMT

In addition, I'd suggest checking for Java update.
http://java.com/en/download/index.jsp

Signature

Gistcheckin

> Hi,
> Some possibilities...
[quoted text clipped - 69 lines]
> >
> > Any thoughts please as to what is wrong in IE7 ?

Reply to this Message

Simon - 30 Apr 2007 12:44 GMT

Thanks for all the suggestions guys - have tried them all but nothing works.
Cannot understand why some people can get to this site using IE7 whereas
others get exactly the same 500 error message as me! Will just have to put
it down as one of life's mysteries.

Thanks again for your time.

> In addition, I'd suggest checking for Java update.
> http://java.com/en/download/index.jsp
[quoted text clipped - 72 lines]
> > >
> > > Any thoughts please as to what is wrong in IE7 ?

Reply to this Message

Gordon - 30 Apr 2007 12:48 GMT

> Thanks for all the suggestions guys - have tried them all but nothing
> works.
> Cannot understand why some people can get to this site using IE7 whereas
> others get exactly the same 500 error message as me! Will just have to
> put
> it down as one of life's mysteries.

Interesting - I'm in the UK, works perfectly here!

Reply to this Message

Robert Aldwinckle - 30 Apr 2007 16:18 GMT

>> Thanks for all the suggestions guys - have tried them all but nothing
>> works.
[quoted text clipped - 4 lines]
>
> Interesting - I'm in the UK, works perfectly here!

I'm wondering if we are even seeing the same site? <eg>

<nslookup>
Non-authoritative answer:
Name: rtwww.bbc.net.uk
Address: 212.58.235.200
Aliases: www.radiotimes.com
</nslookup>

Looks British I guess. ; )

Gordon, are you seeing any sign of Java being used there?
All that I see is Flash. Even Sun Java Console doesn't indicate
any Java activity. Perhaps I would have to disable Flash support
before Java would be tried as an alternative? (I'm not interested
in testing that idea personally.)

FWIW

Robert
---

Reply to this Message

Gordon - 30 Apr 2007 16:30 GMT

>>> Thanks for all the suggestions guys - have tried them all but nothing
>>> works.
[quoted text clipped - 21 lines]
> before Java would be tried as an alternative? (I'm not interested
> in testing that idea personally.)

There's certainly some Javascript in the Source...(not too knowledgable
about that) and when I click on the link, my browser shows
http://www.radiotimes.com:80/

Reply to this Message

Simon - 30 Apr 2007 17:10 GMT

Finally resolved this by deleting all saved cookies. An old version of the
Radio Times cookie was the cause of the error message. Again thanks to all.

> >>> Thanks for all the suggestions guys - have tried them all but nothing
> >>> works.
[quoted text clipped - 25 lines]
> about that) and when I click on the link, my browser shows
> http://www.radiotimes.com:80/

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