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Windows Forum / Internet Explorer / General Topics / February 2008Windows Update killed IE7! navcancl & ieframe.dll error
After installing the latest windows updates today, IE7 now dies when trying to start, giving a security warning about navcancl from ieframe.dll. I've saw a couple of other posts suggest it's KB931768 that's causing the problem. Doing a system restore to before this update got things working for me. Any idea as to what the problem is ? Thanks, Andy Mackie I Have the same problem !!!!  SignatureMarco Bortolin [Small Business Specialist - MCP] Comp{e}rtis s.r.l. - www.compertis.com > After installing the latest windows updates today, IE7 now dies when > trying [quoted text clipped - 9 lines] > Thanks, > Andy Mackie Same here. I encountered the same problem here with my Vista Ultimate Edition. Solutions: 1: run as administrator or 2:in IE options-> security->disable protection mode. > After installing the latest windows updates today, IE7 now dies when trying > to start, giving a security warning about navcancl from ieframe.dll. [quoted text clipped - 7 lines] > Thanks, > Andy Mackie Signaturewoody39153 I have the same problem. The download is still ready for install again, but you need to find out which update is causing the problem and remove it before installing or you will have to restore again. I will try to figure this out and when and if i find a solution, i will post it. > Same here. I encountered the same problem here with my Vista Ultimate Edition. > [quoted text clipped - 13 lines] > > Thanks, > > Andy Mackie Temporary Solution... 1. Start IE7 using Start->Run iexplore.exe -nohome -extoff 2. Right click on the toolbar area and tick Menu Bar if its disabled 2. Tools->Options->Advanced->Security->Disable Phishing Filter I tried with no luck a complete reinstall of IE7 followed by reinstalling Microsoft Update 31768 but the update broke it again. Nice one Microsoft. Breaking HTML CSS support in Outlook 2007 and now breaking your own browser. What will you think of next? See 'Known issues with this security update > Controls that prompt before they are loaded' section of http://support.microsoft.com/kb/931768 1. Try opening IE in No Add-ons mode & see if this behavior persists. If it doesn't, change your IE home page to "blank" then close IE7 and reopen normally (i.e., with all Add-ons enabled) and see if the behavior returns. 2. If still no joy, reopen in No Add-ons mode, reset IE settings (http://support.microsoft.com/kb/923737), close IE, open normally and see if the behavior still persists. This is all related to a cross-site security vulnerability addressed by MS07-027/KB931768: http://secunia.com/advisories/24535/ Also try this fix, courtesy of MVP Robert Aldwinckle: Start > Run > Type or copy/paste the following into the box: iexplore.exe -nohome -extoff [Note the spaces in the line above!] Signature~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org > After installing the latest windows updates today, IE7 now dies when > trying [quoted text clipped - 9 lines] > Thanks, > Andy Mackie UPDATE: See if this webpage of MVP Mike Burgess' addresses the problem: http://mvps.org/winhelp2002/hostsfaq.htm#message Signature~PA Bear > See 'Known issues with this security update > Controls that prompt before > they are loaded' section of http://support.microsoft.com/kb/931768 [quoted text clipped - 33 lines] >> Thanks, >> Andy Mackie I don't think the problem is related to addons, the installation of IE7, proxies, Host files or the particular website being visited. It is 100% reproducible on some machines like mine by simply toggling the Phishing Filter on and off. Many users here have both the update and Phishing Filter turned on and do not see the problem. I was having the same issue even with the home page set to about:blank and all addons disabled using the "Internet Explorer (No Addons)" shortcut from the System Tools under Accessories. When I used the "iexplore.exe -nohome -extoff" extensions, IE7 would open but as soon as I went anywhere, even www.google.com, I'd get the dreaded Navcancl message. Disabling Phishing Filter rectified all issues. However, I have many users here who do not have the problem with the 931768 update installed and Phishing Filter enabled. Temporary Solution... 1. Start IE7 using Start->Run iexplore.exe -nohome -extoff 2. Right click on the toolbar area and tick Menu Bar if its disabled 2. Tools->Options->Advanced->Security->Disable Phishing Filter I tried with no luck a complete reinstall of IE7 followed by reinstalling Microsoft Update 91768 but the update broke it again. There is heaps of stuff on this development machine so pinpointing the exact cause will be difficult. Lots of people have the issue so I'm sure Microsoft will work it out eventually. In the mean time, I can live without Phishing protection. > UPDATE: See if this webpage of MVP Mike Burgess' addresses the problem:http://mvps.org/winhelp2002/hostsfaq.htm#message > -- [quoted text clipped - 39 lines] > > - Show quoted text - On May 9, 9:28 pm, mick_ha...@austarnet.com.au wrote: > I don't think the problem is related to addons, the installation of > IE7, proxies, Host files or the particular website being visited. It [quoted text clipped - 68 lines] > > - Show quoted text - I Uninstall IE7 and now is working!!! Temporary Solution.. 1. Start IE7 using Start->Run iexplore.exe -nohome -extof 2. Right click on the toolbar area and tick Menu Bar if its disable 2. Tools->Options->Advanced->Security->Disable Phishing Filte Exactly! This did the job. I was going to ask whether to say "yes" or "no" to the Navcancl prompt I finally tried "yes" but it didn't make any difference in outcome (I disappeared.) Well, no difference that I could see ... which is why kept looking for that to be addressed ... never saw it discussed her or elsewhere. It really is amazing how often I get to spend weeks of my time just t get things to work. (and I've been doing this stuff since CPM days) miss DOS -- rburtnick rburtnick;526467 Wrote: > Temporary Solution.. > [quoted text clipped - 22 lines] > > ESM -- emtechnology HI ALL, I WONDER IF THERE'S ANYONE THAT CAN HELP ME OUT HERE? SANTA BROUGHT ME A NEW LAPTOP TODAY WITH VISTA HP INSTALLED. NOW, UPDATED WINDOZE AND NOW I CANNOT GET IE TO LOAD UP. I GET THE MUC MENTIONED NAVCANCL & IEFRAME.DLL SECURITY WARNING. I HAVE TRIED ALL TH METHODS DESCRIBED THAT I HAVE FOUND ON'TINERNET INCLUDING THIS FORUM VERY INTERESTING AND HELPFULL BUT ALAS NO RESOLUTION. EVEN IE DOESN' START USING Run iexplore.exe -nohome -extoff I DID MANAGE TO INSTAL FIREFOX BROWSER USING MY OTHER VISTA DESKTOP PC NETWORK CONNECTION SO THOUGHT THE PROBLEM WAS BYPASSED BUT I CANNOT EVEN INSTALL NORTO INTERNET SECURITY AS THIS FLAGS UP SECURITY WARNINGS TOO. ANYONE GO ANY MORE IDEAS? CHEERS:CONFUSED -- jvoric Hi, Has your Temporary Internet Files folder been moved? - - - Posted by Tony on May 11, 2007 If you use Vista and have a similar kinda issue of latest KB931768, which cause IE7 stopped working with a popping up window, indicating some navcancl & ieframe.dll related issue, you may follow my instruction to fix that. IMO, this issue is caused by a non-default temporary internet files' folder. 0. Check my previous thread to see if you have the same issue as I had. http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx?dg=mi crosoft.public.internetexplorer.general&tid=65a522c2-e440-42b9-9b07-a6267bd6945d &cat=en_US_2FA97856-4806-4A4C-BFAB-0568699BF823&lang=en&cr=US&sloc=en-us&m=1&p=1 1.Maybe you need to change the folder options in control panel -> folder options and turn off those hiding system & hidden files related settings. 2. Access control panel -> internet options -> general->history section-> settings, to see if your Temporary Internet Files folder is in its default folder. The default folder should be like : C:\Users\%USER_NAME%\AppData\Local\Microsoft\Windows\Temporary Internet Files (default folder may vary in WindowsXP) 3. If it is not in a default folder format, change it to C:\Users\%YOUR_USER_NAME%\AppData\Local\Microsoft\Windows\. IE7 will automatically copy the temp files to C:\Users\%YOUR_USER_NAME%\AppData\Local\Microsoft\Windows\Temporary Internet Files by restarting windows. 4. Reapply the KB931768 patch ,if you have uninstalled it and turn on your phishing filer. Restart IE7 to see if it works. - - - Hope this helps, Don [MS MVP- IE] > HI ALL, I WONDER IF THERE'S ANYONE THAT CAN HELP ME OUT HERE? > SANTA BROUGHT ME A NEW LAPTOP TODAY WITH VISTA HP INSTALLED. NOW, I [quoted text clipped - 9 lines] > > jvoric Hi, Thanks for your reply. I have checked the TIF and it is in the correct place. I have however taken the extreme step of completely re-installing Vista as the machine was only taken out of the box today I have lost nothing(except if you count the hours I've wasted on it during today). Reinstalling Vista has solved the problem so far. I have been able to install Norton internet security and open IE without fault and the machine just "feels" better now.if you follow what i mean? When i first switched on the machine out of the box several errors occurred,can;t remember what they were now but I do wonder if they were the start of my previous problems.BUT as it stands right now I have not re-Activated Phishing filter nor have I re-installed any Windoze updates yet and feel a little aprehensive in doing so. Maybe i should consider NOT installing the KB931768 patch. This is a very strange situation indeed as i have a Dell desktop PC running VistaHP which was purchased earlier this year and that has the KB931768 patch installed and runs absolutely fine.(fingers crossed). I also very surprised that MS have not yet issued a fix for this problem. Signaturejvoric Hi, The issue with KB931768 only affected users who had moved the Temporary Internet Files folder, IIRC. You might try installing updates in chronological order- 5 or 6 at a time and critical updates only (this round) with a restart after 5 or 6. There will also probably be unnecessary programs installed by the manufacturer, loading at startup, which could be disabled. Don [MS MVP- IE] > Hi, Thanks for your reply. I have checked the TIF and it is in the > correct place. I have however taken the extreme step of completely [quoted text clipped - 15 lines] > > jvoric > Hi, > Has your Temporary Internet Files folder been moved? > - - - > Posted by Tony on May 11, 2007 > If you use Vista and have a similar kinda issue of latest KB931768, which > cause IE7 stopped working with a popping up window, indicating some navcancl > & ieframe.dll related issue, you may follow my instruction to fix that. IMO, > this issue is caused by a non-default temporary internet files' folder. > > 0. Check my previous thread to see if you have the same issue as I had. http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx?dg=mi crosoft.public.internetexplorer.general&tid=65a522c2-e440-42b9-9b07-a6267bd6945d &cat=en_US_2FA97856-4806-4A4C-BFAB-0568699BF823&lang=en&cr=US&sloc=en-us&m=1&p=1 > 1.Maybe you need to change the folder options in control panel -> folder > options and turn off those hiding system & hidden files related settings. [quoted text clipped - 9 lines] > automatically copy the temp files to > C:\Users\%YOUR_USER_NAME%\AppData\Local\Microsoft\Windows\Temporary Internet > Files by restarting windows. > > 4. Reapply the KB931768 patch ,if you have uninstalled it and turn on your > phishing filer. Restart IE7 to see if it works. > - - - > > HI ALL, I WONDER IF THERE'S ANYONE THAT CAN HELP ME OUT HERE? > > SANTA BROUGHT ME A NEW LAPTOP TODAY WITH VISTA HP INSTALLED. NOW, I [quoted text clipped - 7 lines] > > INTERNET SECURITY AS THIS FLAGS UP SECURITY WARNINGS TOO. ANYONE GOT > > ANY MORE IDEAS? CHEERS:CONFUSED: Follow-up: Right-click the Cancelled message > Select Properties > Write down exactly what's shown in Address (URL) line and post it in a reply to this thread. Also see if disabling Phishing Filter makes any difference (Tools > Internet Options > Advanced > Security). Signature~PA Bear > UPDATE: See if this webpage of MVP Mike Burgess' addresses the problem: > http://mvps.org/winhelp2002/hostsfaq.htm#message [quoted text clipped - 38 lines] >>> Thanks, >>> Andy Mackie i read all the posts i was able to use firefox and seached google.co for NVCANCL and it lead me to a forum posted yesterday.. i read all th posts and post 4 explains the temporary fix that i did but i coulden get to the IE7 menu without it asking me to save a file,,, i had t right click the taskbar and add the address bar option from there can open the internet explorer and and get to the options menu t disable phishing in the security menu advanced ta -- djbobbyb420 I had the same problem. A fix I found really worked: change th permissions for the temporary IE files I found the fix in the known problems section from here: 'MS07-027 Cumulative Security Update for Internet Explorer (http://support.microsoft.com/kb/931768 I allowed full control for the temp ie files folder for all th subdirectories for the current user (I also had to use the Advance options to check "Replace owner on subcontainers and objects" first and then it works without disabling the phishing filter... -- ctarsoaga I recently ran into this problem as well with one of our employees a work. I was able to find a solution but I'm not sure if it was th best and only solution to the problem. This problem was only affectin this one person's ability to browse the internet (via IE7 on WinXP Pro when he logs on to any machine on the network. Kept receiving th security warning popup window dealing with a file called navcanl fro ieframe.dll. Other users were able to log on this machine and brows the internet just fine. No matter what machine he logged onto he woul receive this error so I'm thinking the problem was tied to use privileges. I think this problem started after a Windows Update jus like others have noted First, I disable all of his addons (he had about 10 - 12 of them on hi profile...others had about 8 or 9). I restarted IE7 but that didn' seem to make much of a difference because it still had the problem. went to user accounts and noticed that his user name, domain, and grou and was somehow missing from the list when I know for a fact that hi account used to be listed there along with the other accounts. didn't think much of it but I went back and added his account again a well as give him power user privileges and then logged him off. Afte logging him back on he was now able to browse the web again withou getting the navcanl/ieframe.dll error message. I went to the othe computer that he was having problems with and re-added his accoun there as well and then logged off and back on again and the problem wa fixed there as well. I don't think the problem was with his IE7 add-on because I re-enabled them prior to adding user privileges. Hopefully this info helps others as well -- buck2thwabbit Fix for res://ieframe.dll/dnserror.html# is related to MS Update KB942615. Turns on Microsoft Firewall and I already had Trend Micro firewall on. Turned of one firewall and then got stuck in loop of being redirected to "RunOnce Microsoft web site every time I first ran IE7. The RunOnce page had error so it never completedit registry changes. I had to make them as follows: in HKEY_CURRENT_USER/Software/Microsoft/Internet Explorer/Main - add entries: "RunOnceComplete" = dword:00000001 "RunOnceHasShown" = dword:00000001 You are then redirected to yet another Microsoft web site to take a Tour of the new features of IE7. Additional changes to your registry will be made my this web site when you finish the tour. I made the mistake of not allowing these changes when Spybot warned me and had to take the Tour again. Thank You Microsoft for the tour from res://frame.dll/serror.html# to RunOnce Hell and back again! Tom Signaturetomkat100 |
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