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Windows Forum / Internet Explorer / General Topics / June 2007

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C++ Runtime Error

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mardhines - 22 Jun 2007 08:56 GMT
I am using Windows Vista and two things are happening.  First my internet
explorer keeps closing because it is not responding, and then also I keep
getting a C++ Runtime error message which also closes Internet Explorer.  I
do not have this problem with my other computer that is using Windows XP.  
Why is this happening and how do i fix it?  
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mrc

Don Varnau - 22 Jun 2007 11:00 GMT
Hi,
Both of these problems are usually caused by a third-party browser add-on or
program- possibly legitimate- possibly malware.

Check for an incompatible add-on.
See: http://www.enhanceie.com/ie/troubleshoot.asp
for troubleshooting information.
Hint: Try uninstalling Google desktop.

The troublesome program may not show up as an add-on. Disable other
security, privacy, ad-blocking programs to see if one of them is causing the
problem. Any program that interacts with Internet Explorer could be causing
this. The connection with IE may not be obvious, such as Google Desktop.

A firewall will probably not be causing this problem, but be sure to turn on
the Windows Firewall from Control Panel> Windows Firewall before disabling a
third-party firewall or security suite during testing.
- - - -
Or, this may be a malware problem- adware, spyware, hijacker, trojan, etc.
See these sites for help:

The Parasite Fight http://www.aumha.org/a/quickfix.htm

Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview

Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html

Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Hope this helps,
Don
[MS MVP- IE]

>   I am using Windows Vista and two things are happening.  First my
internet
> explorer keeps closing because it is not responding, and then also I keep
> getting a C++ Runtime error message which also closes Internet Explorer.  I
> do not have this problem with my other computer that is using Windows XP.
> Why is this happening and how do i fix it?
>
> mrc
mardhines - 22 Jun 2007 17:34 GMT
Hi Don
Thank you very  much, it WAS a browser add-on, problem solved, appreciate
your help
Signature

mrc

> Hi,
> Both of these problems are usually caused by a third-party browser add-on or
[quoted text clipped - 43 lines]
> >
> > mrc
Don Varnau - 22 Jun 2007 23:11 GMT
You're welcome. Thanks for the update.

Don

> Hi Don
> Thank you very  much, it WAS a browser add-on, problem solved, appreciate
> your help
>
> mrc

> > Hi,
> > Both of these problems are usually caused by a third-party browser add-on or
[quoted text clipped - 29 lines]
> > Removing Malware:
> > http://www.elephantboycomputers.com/page2.html#Removing_Malware

> > >   I am using Windows Vista and two things are happening.  First my
> > internet
[quoted text clipped - 3 lines]
> > > do not have this problem with my other computer that is using Windows XP.
> > > Why is this happening and how do i fix it?
 
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