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Windows Forum / Internet Explorer / General Topics / June 2007Website Login Failure
I am helping my employee with a login failure to a healthcare website when using her home computer, which has internet explorer 7 recently installed by a tech service. Entering the correct username and password refreshes the page or kicks it back one page, without successfully completing the login. There is no error message. When a different computer is used the login to the same site it is succesful. When loging into a different website on the computer in question the login process is also succesful; we have so far identified two separate websites where the failure to log occurs using correct userid and password entries, and verified other websites where loging happens smoothly. I turned off Pop Blocker without any good results. Any ideas? Thanks, pportmd Tools>Internet Options>Advanced Tab Scroll Down to Security Ensure Use SSL 3.0 is checked Ensure Use TLS 1.0 is checked If both are enabled, uncheck Use TLS 1.0 Check SSL 2.0 Click ok See if that helps. Also, have you compared configurations on computers to determine the difference in IE settings?  SignatureGistcheckin > I am helping my employee with a login failure to a healthcare website when > using her home computer, which has internet explorer 7 recently installed by [quoted text clipped - 13 lines] > > pportmd SSL 2.0 and 3.0 were checked and TLS unchecked on my machine, where the login worked fine, and on hers it was the same configuration, where the login fails. I tried SSL 2.0 and TLS checked without success prior to my entry yesterday. I will try other combinations next time I'm at the computer. Thanks. > Tools>Internet Options>Advanced Tab > Scroll Down to Security [quoted text clipped - 26 lines] > > > > pportmd >I am helping my employee with a login failure to a healthcare website when > using her home computer, which has internet explorer 7 recently installed [quoted text clipped - 18 lines] > > pportmd What if you right click the IE icon on the desktop and choose Start Without Add-ons? Or go to Start | All Programs | Accessories | System Tools | Internet Explorer (No Add-ons). SignatureFrank Saunders, MS-MVP OE/WM Do not send mail. I checked the settings and they are already set to start without add-ons. Any other suggestions? PPORTMD > >I am helping my employee with a login failure to a healthcare website when > > using her home computer, which has internet explorer 7 recently installed [quoted text clipped - 23 lines] > Or go to Start | All Programs | Accessories | System Tools | Internet > Explorer (No Add-ons). >I checked the settings and they are already set to start without add-ons. >Any [quoted text clipped - 35 lines] >> Or go to Start | All Programs | Accessories | System Tools | Internet >> Explorer (No Add-ons). 1. Tools | Internet Options | Advanced Scroll to the bottom and click Reset Internet Explorer Settings. 2. Malware already installed on the computer: Help with malware All MS-MVP Sites. http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://www.elephantboycomputers.com/page2.html#Removing_Malware http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/darnit.html http://www.mvps.org/sramesh2k/Malware_Defence.htm Unexplained computer behavior may be caused by deceptive software. http://support.microsoft.com/kb/827315 So How Did I Get Infected Anyway? For quite a few people it's by installing Messenger Plus, whose ads for malware don't identify the malware as such and try to convince you that you owe it to the author. See also: http://www.wilderssecurity.com/showthread.php?t=27971 Don't ever do a "default" install of anything. Always choose Custom and see what else is being carried along. Don't install any extras you're not sure of. SignatureFrank Saunders, MS-MVP OE/WM Do not send mail. >I checked the settings and they are already set to start without add-ons. >Any [quoted text clipped - 35 lines] >> Or go to Start | All Programs | Accessories | System Tools | Internet >> Explorer (No Add-ons). Have you tried enabling cookies in the "privacy" tab of Internet Properties? Some websites insist on writing a cookie to your machine when you log in, otherwise they reject the log on even with correct user id and password. There may a "privacy control" icon on the bottom of the window when this happens. |
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