FYI - Constant Freezes after SBC Support Tool update

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Gistcheckin - 24 Jun 2007 18:31 GMT

Several days ago, SBC Support Tool interface opened with and update. I
updated as soon as I was aware of it and have experienced constant System
Freezes since. Performing routine tasks such as launching an IE window to
view emails or view responses has become quite a chore. Opening applications
such as Windows OneCare links or TaskManager result in System Freeze
periodically.

The good news, Start Without Add-ons works. I only experience the freeze
situation when launching IE with add-ons enabled.

There are two add-ons listed in Downloaded Programs Folder: Jave Runtime
Environment 1.6.0 and the other is for
http://w4s2.work4sure.com/c/ge/w4sgeen9.exe v. 0.0.0.1. Neither appear
damaged.

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Gistcheckin

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Gistcheckin - 24 Jun 2007 18:57 GMT

In addition to the above: I just reopened SBC Support Tool and received the
message "Finish Update" You'd think I would have seen this once the update
was in progress and closed; or, at least Reboot System to finish update.

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Gistcheckin

> Several days ago, SBC Support Tool interface opened with and update. I
> updated as soon as I was aware of it and have experienced constant System
[quoted text clipped - 10 lines]
> http://w4s2.work4sure.com/c/ge/w4sgeen9.exe v. 0.0.0.1. Neither appear
> damaged.

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N. Miller - 24 Jun 2007 22:22 GMT

I have never had the need to run any of the SBC (they are now AT&T) supplied
software. Ever. I have not even installed it on any PC that I support.

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Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

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Gistcheckin - 24 Jun 2007 23:01 GMT

Thanks.

I've rarely used the Support Tool. It appeared out of nowhere on bootup one
a.m. I see update, I click ok. I see everything appear to proceed as usual.
Update window soon disappears. I go about my business. SBC Self Support
Tool does say AT&T but still has SBC on the icon.
And, in order to connect to the internet if that is your ISP Provider,
you've had to install some software features.

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Gistcheckin

> > Several days ago, SBC Support Tool interface opened with and update. I
> > updated as soon as I was aware of it and have experienced constant System
[quoted text clipped - 13 lines]
> I have never had the need to run any of the SBC (they are now AT&T) supplied
> software. Ever. I have not even installed it on any PC that I support.

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N. Miller - 25 Jun 2007 05:58 GMT

> I've rarely used the Support Tool. It appeared out of nowhere on bootup one
> a.m. I see update, I click ok. I see everything appear to proceed as usual.
> Update window soon disappears. I go about my business. SBC Self Support
> Tool does say AT&T but still has SBC on the icon.
> And, in order to connect to the internet if that is your ISP Provider,
> you've had to install some software features.

My ISP is at&t Yahoo! HSI (formerly SBC Yahoo! DSL Service). I have never
installed any ISP software; not when I signed up when sign up was offered at
http://pacbell.prodigy.net/. Well, okay, once an ActiveX control when I
migrated to SBC Yahoo! DSL Service; but I removed it once I had migrated all
of the sub accounts, and only just the migration tool. I set up an SBC
Yahoo! DSL account for a cousin without running any SBC software, and I set
up an at&t Yahoo! HSI account for an aunt without running any AT&T software.

All of the software that AT&T provides is Windows-centric; how do you
suppose the Mac and Linux users sign up an account if running the ISP
software is required?

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Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

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Gistcheckin - 25 Jun 2007 07:46 GMT

Efficient Networks Enternet 300 does not come on the system as it did in the
past. It now comes on the installation CD from SBC Yahoo. I remove all the
added extras, too.

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Gistcheckin

> > I've rarely used the Support Tool. It appeared out of nowhere on bootup one
> > a.m. I see update, I click ok. I see everything appear to proceed as usual.
[quoted text clipped - 14 lines]
> suppose the Mac and Linux users sign up an account if running the ISP
> software is required?

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N. Miller - 25 Jun 2007 14:35 GMT

> Efficient Networks Enternet 300 does not come on the system as it did in the
> past. It now comes on the installation CD from SBC Yahoo. I remove all the
> added extras, too.

I don't use Enternet 300. I don't need it. When I first started, I had a
LInksys BEFSR11. I have subsequently had to replace my old Westell WireSpeed
B90-36R516 DSL modem with a later SpeedStream 4100 DSL modem. Every router I
have ever set up, and the SS4100, handle the PPPoE log in. If you run
Windodws XP, *tha* handles PPPoE login natively. In any case, Enternet 300
is not ISP software, any more than Mozilla Firefox is ISP software. It was
made by Efficient Networks (which is now Siemens) for PPPoE login. And it
isn't even the best DSL connection manager...

Signature

Norman
~Shine, bright morning light,
~now in the air the spring is coming.
~Sweet, blowing wind,
~singing down the hills and valleys.

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Gistcheckin - 25 Jun 2007 20:00 GMT

Thank you, I am aware of this and the new SBC/Yahoo! offers.
Gistcheckin

> > Efficient Networks Enternet 300 does not come on the system as it did in the
> > past. It now comes on the installation CD from SBC Yahoo. I remove all the
[quoted text clipped - 8 lines]
> made by Efficient Networks (which is now Siemens) for PPPoE login. And it
> isn't even the best DSL connection manager...

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