Unplanned shutdowns in IE 7.0

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JDJones - 26 Jun 2007 00:18 GMT

I get a lot of unplanned shutdowns through the day on Internet Explorer 7.0.
I've downloaded everything as far as I know. It seems to get worse in the
afternoon, often shutting down 5-6 times per hour. What gives?

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PA Bear - 26 Jun 2007 00:24 GMT

Please see this page http://dts-l.org/goodpost.htm then post back to this
thread with the information we'd need to be able to assist you properly.

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

> I get a lot of unplanned shutdowns through the day on Internet Explorer
> 7.0.
> I've downloaded everything as far as I know. It seems to get worse in the
> afternoon, often shutting down 5-6 times per hour. What gives?

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JDJones - 26 Jun 2007 22:53 GMT

The error message is:

szAppName : iexplore.exe szAppVer : 7.0.6000.16473 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

I always send an error report and it never gives me any advice like some of
them do. It is now afternoon, and it's starting again.

> Please see this page http://dts-l.org/goodpost.htm then post back to this
> thread with the information we'd need to be able to assist you properly.
> > I get a lot of unplanned shutdowns through the day on Internet Explorer
> > 7.0.
> > I've downloaded everything as far as I know. It seems to get worse in the
> > afternoon, often shutting down 5-6 times per hour. What gives?

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PA Bear - 27 Jun 2007 00:18 GMT

See Frank's reply. Here's my version:

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

> The error message is:
>
[quoted text clipped - 17 lines]
>>> the
>>> afternoon, often shutting down 5-6 times per hour. What gives?

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Frank Saunders, MS-MVP OE/WM - 26 Jun 2007 12:45 GMT

>I get a lot of unplanned shutdowns through the day on Internet Explorer
>7.0.
> I've downloaded everything as far as I know. It seems to get worse in the
> afternoon, often shutting down 5-6 times per hour. What gives?

I know of three causes for the vast majority of such problems:
1. Incompatible add-ons: What if you right click the IE icon on the desktop
and choose Start Without Add-ons?
Or go to Start | All Programs | Accessories | System Tools | Internet
Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings.

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

Signature

Frank Saunders, MS-MVP OE/WM
Do not send mail.

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JDJones - 26 Jun 2007 21:41 GMT

Thank you so much. A ton of reading - but hope all this does the trick.
You're very thorough and helpful. Thanks.

> >I get a lot of unplanned shutdowns through the day on Internet Explorer
> >7.0.
[quoted text clipped - 30 lines]
> what else is being carried along. Don't install any extras you're not sure
> of.

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