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maruk2@hotmail.com - 26 Jun 2007 00:34 GMT

I have an IE v7 on Vista. Every few days it stops browsing, and
any attempt to use any url results in empty page with error
"The address is not valid"

When it happens the Internet connection is fine, I can use all other
programs that use Internet, e.g. I can ping any website.

Closing IE and restarting does not help.
When it happens, IE does not show any enabled add-ons
so this problem does not appear to be caused by any add-on.

I cleared/deleted all temp files. history, cookies, etc
I ran it as adminstrotor - nothing helps
I have to restart the whole PC for the problem to clear.

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Gistcheckin - 26 Jun 2007 02:50 GMT

How to troubleshoot Internet Explorer 7 issues in Windows Vista
http://support.microsoft.com/kb/936215

A client computer that is running Windows Vista registers an old IP address
when the GUID of a network adapter changes
http://support.microsoft.com/kb/929451/

Signature

Gistcheckin

> I have an IE v7 on Vista. Every few days it stops browsing, and
> any attempt to use any url results in empty page with error
[quoted text clipped - 10 lines]
> I ran it as adminstrotor - nothing helps
> I have to restart the whole PC for the problem to clear.

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Em891 - 26 Jun 2007 10:43 GMT

I am having the same problem but restarting my computer does not help. I can
definately get on the internet as my MSN Messenger still works I just can't
browse. I have Windows XP. No matter what I do I just get address not valid
and the path http:/// even when simple address like www.msn.com is used it
changes to http:///.

How do I fix this? Do I need to get a new version of IE or is this a
software bug?

Please help.

Thanks

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Frank Saunders, MS-MVP OE/WM - 26 Jun 2007 12:44 GMT

>I am having the same problem but restarting my computer does not help. I
>can
[quoted text clipped - 7 lines]
> How do I fix this? Do I need to get a new version of IE or is this a
> software bug?

I know of three causes for the vast majority of such problems:
1. Incompatible add-ons: What if you right click the IE icon on the desktop
and choose Start Without Add-ons?
Or go to Start | All Programs | Accessories | System Tools | Internet
Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings.

3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing Messenger Plus, whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

Signature

Frank Saunders, MS-MVP OE/WM
Do not send mail.

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maruk2@hotmail.com - 27 Jun 2007 01:14 GMT

On Jun 26, 7:44 am, "Frank Saunders, MS-MVP OE/WM"
<franksaund...@mvps.org> wrote:

> >I am having the same problem but restarting my computer does not help. I
> >can
[quoted text clipped - 33 lines]
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.

Nothing of this works. I ran IE as (No Add-ons).
I Reset Internet Explorer Settings in Advanced.
And all this has no effect.

The malware issue is an open-ended issue.
I can run all malware detection programs and
still there is no guarantee they detect any malware.
Most probably so called malware detection programs
are infested with malware.

Besides I only vist only safe websites and always
install the latest MS service packs . Any malware is unlikely.
Any other ideas?

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PA Bear - 27 Jun 2007 02:05 GMT

> On Jun 26, 7:44 am, "Frank Saunders, MS-MVP OE/WM"
> <franksaund...@mvps.org> wrote:
[quoted text clipped - 58 lines]
> install the latest MS service packs . Any malware is unlikely.
> Any other ideas?

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

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maruk2@hotmail.com - 27 Jun 2007 02:21 GMT

> mar...@hotmail.com wrote:
> > On Jun 26, 7:44 am, "Frank Saunders, MS-MVP OE/WM"
[quoted text clipped - 86 lines]
>
> - Show quoted text -

This is not an issue of complexity. This is an issue of probability.
Malware problem would show up in a consistent way. This is a random
occurence. You must be joking with so called "reputable" shops.
All they do is run a bunch of programs for whch they are not qualified
to understand and they are the main source of spread of malware.

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maruk2@hotmail.com - 27 Jun 2007 03:56 GMT

On Jun 26, 9:21 pm, "mar...@hotmail.com" <mar...@hotmail.com> wrote:

> > mar...@hotmail.com wrote:
> > > On Jun 26, 7:44 am, "Frank Saunders, MS-MVP OE/WM"
[quoted text clipped - 94 lines]
>
> - Show quoted text -

I am hoping this is a bug, possibly caused by some of the Microsoft
own
updates, possibly triggered by some special input in html pages.
Maybe it will disppear after some new Microsoft updates.

If you show me that a specific malware disables IE browsing
in a similar way then you have a case. Then i will seriosuly look
into some stringently certified software that removes this
malware.

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Frank Saunders, MS-MVP OE/WM - 27 Jun 2007 12:40 GMT

> On Jun 26, 9:21 pm, "mar...@hotmail.com" <mar...@hotmail.com> wrote:

>> > Run a /thorough/ check for hijackware, including posting your
>> > hijackthis log
[quoted text clipped - 46 lines]
> into some stringently certified software that removes this
> malware.

Where did you post your HijackThis log?
Can you give us a link? (Don't post it here.)

Signature

Frank Saunders, MS-MVP OE/WM
Do not send mail.

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PA Bear - 27 Jun 2007 21:35 GMT

<snip>

>> This is not an issue of complexity. This is an issue of probability.
>> Malware problem would show up in a consistent way. This is a random
[quoted text clipped - 5 lines]
> updates, possibly triggered by some special input in html pages.
> Maybe it will disppear after some new Microsoft updates.

If the behavior persists after uninstalling IE7 (which automatically returns
the machine to IE6), the problem is NOT IE or Windows and not Windows Update
will fix it.

> If you show me that a specific malware disables IE browsing
> in a similar way then you have a case. Then i will seriosuly look
> into some stringently certified software that removes this
> malware.

I have seen /countless/ such cases in my support work in http://aumha.net
and elsewhere.

In cases like this, you must start by ruling *out* hijackware as a cause of
the infection. Start the ball rolling by posting your HijackThis log at an
appropriate forum for review by an expert, **not here**.

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

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maruk2@hotmail.com - 27 Jun 2007 22:00 GMT

> mar...@hotmail.com wrote:
>
[quoted text clipped - 13 lines]
> the machine to IE6), the problem is NOT IE or Windows and not Windows Update
> will fix it.

What kind of logic is that? Do you have any idea how software is
developed?
There is no way to determine if a bug was inherited from previous
version
or not unless you know the source codes of both versions and know
know exactly what causes the bug. Anything else is speculation by
clueless minds.

> > If you show me that a specific malware disables IE browsing
> > in a similar way then you have a case. Then i will seriosuly look
[quoted text clipped - 8 lines]
> appropriate forum for review by an expert, **not here**.
> --

Really? Why don't you name the malware that causes this problem or
at least reference a case where such a problem was reported by
providing a full description of the symptoms and subsequently
was fixed after running a specific malware removal program.

The most serious malware is spread when people try to fix
harmless malware with so called malware removal programs
infested with really serious malware.

professional, with complete updates, fully certified malware
programs
are not cheap. I have to have a good indication that my problem
is malware. So far this problem does not appear to be malware

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Frank Saunders, MS-MVP OE/WM - 28 Jun 2007 13:15 GMT

>> mar...@hotmail.com wrote:
>>
[quoted text clipped - 52 lines]
> are not cheap. I have to have a good indication that my problem
> is malware. So far this problem does not appear to be malware

If it's a bug, how come we don't experience it.
But if you want to ignore our advice go ahead.

Signature

Frank Saunders, MS-MVP OE/WM
Do not send mail.

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