Opening shortcuts results in failure to load web pages

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AKA Bones - 26 Jun 2007 11:04 GMT

When I try to open internet shortcuts in IE7 I get the "Internet Explorer
cannot display the webpage" error message and am unable to load any web
pages. If I close IE7 and try to open the address manually it works, as do
subsequent internet shortcuts.

Can anyone help?

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Don Varnau - 26 Jun 2007 11:28 GMT

Hi,
Make sure that IE is the default browser.

Windows XP...Control Panel> Add or remove programs> Set program access and
defaults.
Vista... Control Panel> Default programs> Set your default programs.

Less likely, but you may have an incompatible browser add-on.
See: http://www.enhanceie.com/ie/troubleshoot.asp
for troubleshooting information.

Hope this helps,
Don
[MS MVP- IE]

> When I try to open internet shortcuts in IE7 I get the "Internet Explorer
> cannot display the webpage" error message and am unable to load any web
> pages. If I close IE7 and try to open the address manually it works, as do
> subsequent internet shortcuts.
>
> Can anyone help?

Reply to this Message

AKA Bones - 27 Jun 2007 09:58 GMT

Don,
I've only got one browser installed so it's not a problem with the
default browser setting. IE7, as an application, opens when I run Internet
Shortcuts, it's just that pages themselves don't load.

I disabled all the add-ons but that didn't appear to resolve anything
either unfortunately. The strange thing is that Internet Shortcuts do work
if I open IE7 on its own first then open a shortcut from the desktop - it's
very strange!

Thanks again for your suggestions,
Andy

> Hi,
> Make sure that IE is the default browser.
[quoted text clipped - 18 lines]
> >
> > Can anyone help?

Reply to this Message

Don Varnau - 27 Jun 2007 11:17 GMT

Hi,
Windows XP or Vista?

Don
[MS MVP- IE]

> Don,
> I've only got one browser installed so it's not a problem with the
[quoted text clipped - 8 lines]
> Thanks again for your suggestions,
> Andy

> > Hi,
> > Make sure that IE is the default browser.
[quoted text clipped - 6 lines]
> > See: http://www.enhanceie.com/ie/troubleshoot.asp
> > for troubleshooting information.

> > > When I try to open internet shortcuts in IE7 I get the "Internet Explorer
> > > cannot display the webpage" error message and am unable to load any web
> > > pages. If I close IE7 and try to open the address manually it works, as
> > do subsequent internet shortcuts.
> > >
> > > Can anyone help?

Reply to this Message

AKA Bones - 28 Jun 2007 14:46 GMT

Windows XP
Dell Latitude D610 Laptop
Only IE7 installed
Company domain - no group policy settings have changed
Sophos Anti-Virus and Firewall

I've previously been running IE7 for some time without this problem so would
love to know what's caused it!

> Hi,
> Windows XP or Vista?
[quoted text clipped - 39 lines]
> > > >
> > > > Can anyone help?

Reply to this Message

Don Varnau - 30 Jun 2007 01:36 GMT

Try this from http://support.microsoft.com/?kbid=902932

1. Click Start, click Run, type regsvr32 urlmon.dll in the Open box, and
then click OK.
2. Click OK when you receive the following message:
DllRegisterServer in urlmon.dll succeeded

Next check the file associations for URL:HyperText Transfer Protocol
See: "If nothing happens when you click a link:"
at http://www.fjsmjs.com/OE/nolinks.htm
It's possible, with IE7, that "Application used to perform this action"
should read:
"C:\PROGRAM FILES\INTERNET EXPLORER\iexplore.exe" -nohome %1

Don
[MS MVP- IE]

> Windows XP
> Dell Latitude D610 Laptop
[quoted text clipped - 4 lines]
> I've previously been running IE7 for some time without this problem so would
> love to know what's caused it!

> > Hi,
> > Windows XP or Vista?

> > > Don,
> > > I've only got one browser installed so it's not a problem with the
[quoted text clipped - 10 lines]
> > > Thanks again for your suggestions,
> > > Andy

> > > > Hi,
> > > > Make sure that IE is the default browser.
[quoted text clipped - 6 lines]
> > > > See: http://www.enhanceie.com/ie/troubleshoot.asp
> > > > for troubleshooting information.

> > > > > When I try to open internet shortcuts in IE7 I get the "Internet
> > Explorer
[quoted text clipped - 4 lines]
> > > > >
> > > > > Can anyone help?

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