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Windows Forum / Internet Explorer / General Topics / November 2007Can not print from IE7 in Vista
When I attempt to print a web page, I get the print dialog and the printer icon appears on the task bar but no document is queued and I get no printout. I can print every where else in windows, just not from IE7. My OS is Vista Ultimate 32bit. My printer is HP Deskjet 5650 I have checked the HP website for driver updates and HP says the driver for my printer is included in Win Vista. Ron What is the name of the default printer in your print dialog box? --- Leonard Grey Errare humanum est > When I attempt to print a web page, I get the print dialog and the printer > icon appears on the task bar but no document is queued and I get no printout. [quoted text clipped - 7 lines] > > Ron The printer name is "hp deskjet 5600 series (HPA)" After further experimenting I have discovered that I can print but only if I disable Vista UAC or I run IE7 as administrator. Ron > What is the name of the default printer in your print dialog box? > [quoted text clipped - 13 lines] > > > > Ron Download/install the new version of HP Director from: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00802504  Signature~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin; DTS-L.org > When I attempt to print a web page, I get the print dialog and the printer > icon appears on the task bar but no document is queued and I get no [quoted text clipped - 8 lines] > > Ron PA Bear, That is not the solution to this problem. The proper drivers for my printer are included on the Vista disk. I just talked to HP live chat and they say it is a Vista IE7 problem and they have no fix. Ron > Download/install the new version of HP Director from: > http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00802504 [quoted text clipped - 10 lines] > > > > Ron X-post to Vista.Print_Fax_Scan newsgroup. Have you installed the new version of HP Director? Signature~PA Bear > PA Bear, > [quoted text clipped - 26 lines] >>> >>> Ron I followed the link in your message, and there are no downloads available for my printer on the HP website. I am not sure what the "HP Director" is, but if it is the option dialog that opens when you click print, I have it and when I click print in that dialog box I get the printer icon on the task bar but the document does not get queued. That is a different problem from the issue stated in the document you point to. As I stated in an earlier message it seems to have somthing to do with UAC as disabling UAC or starting IE7 as Admin allows printing. Ron > X-post to Vista.Print_Fax_Scan newsgroup. > [quoted text clipped - 29 lines] > >>> > >>> Ron Be patient and see if any of the experts in Vista Print_Fax_Scan have any tips for you, Ron. Signature~PA Bear > I followed the link in your message, and there are no downloads available > for my printer on the HP website. [quoted text clipped - 49 lines] >>>>> >>>>> Ron This is the standard HP Director article: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00802504 UAC should be left enabled, for obvious reasons. SignatureCari (MS-MVP) Windows Technologies - Printing & Imaging http://www.coribright.com/windows >I followed the link in your message, and there are no downloads available >for [quoted text clipped - 48 lines] >> >>> >> >>> Ron Cari, As far as I can tell, the HP Director article does not apply to my situation. The print window opens just fine, but the document never gets placed in the queue (although the empty queue opens in the task bar). I can't find the HP director download anyway as HP has no Vista downloads available for my printer because the driver is bundled in the vista distribution. Ron > This is the standard HP Director article: > http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00802504 [quoted text clipped - 52 lines] > >> >>> > >> >>> Ron Is this an upgrade to Vista or a clean install? Was the printer left disconnected from the PC during the upgrade or clean install? SignatureCari (MS-MVP) Windows Technologies - Printing & Imaging http://www.coribright.com/windows > Cari, > [quoted text clipped - 69 lines] >> >> >>> >> >> >>> Ron This is a clean install of Vista Ultimate. I did not connect the printer until the day after the install. I just plugged in the USB port and Vista found and installed the HP driver. It looks to be the correct driver, it is just not acting right in IE7 protected mode. Ron > Is this an upgrade to Vista or a clean install? Was the printer left > disconnected from the PC during the upgrade or clean install? [quoted text clipped - 71 lines] > >> >> >>> > >> >> >>> Ron I am checking to see if there is any new insight as to the print problem I am having. I have contacted HP support and they are bouncing the problem back to Microsoft as they say it appears the problem is with IE 7 since IE 7 protected mode is the only location which printing is not functioning. They also confirmed that the issue with the HP Director is not what I am experiencing. Ron > Is this an upgrade to Vista or a clean install? Was the printer left > disconnected from the PC during the upgrade or clean install? [quoted text clipped - 71 lines] > >> >> >>> > >> >> >>> Ron You might want to try this.. "To solve your problem, you need to change the integrity level of the C:\Users\Username\AppData\Local\Temp\Low folder Execute the following command: icacls C:\Users\Username\AppData\Local\Temp\Low /setintegritylevel (OI)(CI)low Protected mode can only write to low integrity objects." http://forum.piriform.com/lofiversion/index.php/t9842.html >I am checking to see if there is any new insight as to the print problem I >am [quoted text clipped - 94 lines] >> >> >> >>> >> >> >> >>> Ron Thanks Dave, But that is not the problem, I have no problem with the 'low' directory. In fact, curiosly, when I select print, I can watch the 'low' directory fill with files to be queued. Then when I click 'ok' in the print dialog the files are removed from 'low' and the document appears in the print queue and then it is printed into thin air. Something is intercepting the data stream between the queue and the printer. > You might want to try this.. > [quoted text clipped - 105 lines] > >> >> >> >>> > >> >> >> >>> Ron Curiously, if you choose to run IE7 as an Administrator it lets you print ok. > Thanks Dave, But that is not the problem, I have no problem with the 'low' > directory. In fact, curiosly, when I select print, I can watch the 'low' [quoted text clipped - 112 lines] > > >> >> >> >>> > > >> >> >> >>> Ron Yes, but as you know, that is not advised as it shuts down protected mode. > Curiously, if you choose to run IE7 as an > Administrator it lets you print ok. [quoted text clipped - 115 lines] > > > >> >> >> >>> > > > >> >> >> >>> Ron Hi Cari, I just wanted to thank you an PA Bear for your attempts to assist me on my printing problem, and I want to point out the solution I have now found, as it is likely to help others. Besides my IE7 printing problem I was also having several programs generating a "program has stopped working" error in Vista. Searching the EventViewer showed the faulting module in each case was a BitDefender module called "sockspy.dll". BitDefender now recommends renaming that file to "sockspy.dl_" to disable it, which has fixed my program errors. Long story short, it also fixed my IE7 printing problem. My printout no longer go off to limbo, but straight to the printer! Ron > Is this an upgrade to Vista or a clean install? Was the printer left > disconnected from the PC during the upgrade or clean install? [quoted text clipped - 71 lines] > >> >> >>> > >> >> >>> Ron Hi Ron, Could you please spell out exactly what you did, re: searching the eventviewer?? And how to reanme a file? Don't understand? Not very windows savy. I obviously have the same problem, but I managed to get it working disabling the protected mode, which is NOT my prefered option. Thx Bruce > Hi Cari, > I just wanted to thank you an PA Bear for your attempts to assist me on my [quoted text clipped - 87 lines] > > >> >> >>> > > >> >> >>> Ron > Hi Ron, > [quoted text clipped - 4 lines] > > Thx Bruce Bruce, If I can simplify my answer: If you are running BitDefender Antivirus V10 and your operating system is Vista, then you likely have the problem I did. Before I describe the solution, I just want to mention that just uninstalling BitDefender V10 and upgrading to BitDefender 2008 is likely to solve the entire problem and it has a free download and evaluation period. Now, on to the instructions for the fix: There is a module (sockspy.dll) in BitDefender that causes a problem with Vista UAC and must be disabled. Disabling it will not cause a problem with your virus protection. You can find more information on that from the BitDefender forum at: http://forum.bitdefender.com/index.php?showtopic=420 Anyway, you will need to go to C:\windows\system32\ and rename ‘sockspy.dll’ to ‘sockspy.dl_’, this prevents the file from being loaded by BitDefender and effectively is equivalent to deleting the file. Unfortunately, though renaming most files is very simple, it is not so simple to rename Vista system files since you first have to take ownership (even if you are logged in as admin). There is a good example of how to take ownership of a Vista system file to rename, delete, or overwrite at this web site: http://www.howtogeek.com/howto/windows-vista/how-to-delete-a-system-file-in-wind ows-vista/ You may also need to temporarily disable User Account Control, and there are plenty of instruction on the web for that if you are not familiar. Some of the things I have mentioned here are fairly advanced methods. If you are a computer novice and need help with such things as renaming files, I would suggest that before you attempt any of what I have described above, that you go to your local book store and purchase a good beginner’s book on “Windows Vista”. Read and play with that for a while before you attempt any of the above. And I am often amazed at what I can find by simply typing a question into the google.com search prompt. Hope this helps. Ron |
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