Limited IE7 Connections

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IE7 Connection Problems - 27 Jun 2007 20:08 GMT

I have Windows XP and Internet Explorer V.7. I'm unable to access certain
websites (e.g., Barnes&Noble.com). In other cases, I can get to the website
(e.g., New York Times) but I can't access the article. I'm getting messages
like "IE cannot display the webpage" or "The website is too busy to show the
webpage." In some cases the green bar at the bottom of the page just freezes.

I've contacted my DSL provider and the computer mfr. No one is able to
help! Also, "Restore Advanced Settings" and restarting the computer doesn't
help. Can anyone suggest a solution?

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Leonard Grey - 27 Jun 2007 20:28 GMT

Do you have the same trouble when you use IE 7 without add-ons?

Start > All Programs > Accessories > System Tools > Internet Explorer
(No Add-ons)

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Leonard Grey
Errare humanum est

> I have Windows XP and Internet Explorer V.7. I'm unable to access certain
> websites (e.g., Barnes&Noble.com). In other cases, I can get to the website
[quoted text clipped - 5 lines]
> help! Also, "Restore Advanced Settings" and restarting the computer doesn't
> help. Can anyone suggest a solution?

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IE7 Connection Problems - 27 Jun 2007 21:24 GMT

What do you mean by "add-ons?"

> Do you have the same trouble when you use IE 7 without add-ons?
>
[quoted text clipped - 14 lines]
> > help! Also, "Restore Advanced Settings" and restarting the computer doesn't
> > help. Can anyone suggest a solution?

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Leonard Grey - 27 Jun 2007 21:56 GMT

Add-ons are software you install that works together with Internet
Explorer. Popular add-ons include Java, Flash, various toolbars and
ActiveX controls. You can see what add-ons are installed by opening
Internet Explorer 7 and going to Tools > Manage Add-ons.

---
Leonard Grey
Errare humanum est

> What do you mean by "add-ons?"
>
[quoted text clipped - 16 lines]
>>> help! Also, "Restore Advanced Settings" and restarting the computer doesn't
>>> help. Can anyone suggest a solution?

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IE7 Connection Problems - 27 Jun 2007 23:06 GMT

This afternoon, I talked again with Hewlett Packard technical support. He
didn't think the problem was with add-ons. Since I had IE 6 on my computer,
we tried removing IE 7 to see if this would work. Still couldn't access the
websites. Right now the situation seems hopeless!

> Add-ons are software you install that works together with Internet
> Explorer. Popular add-ons include Java, Flash, various toolbars and
[quoted text clipped - 25 lines]
> >>> help! Also, "Restore Advanced Settings" and restarting the computer doesn't
> >>> help. Can anyone suggest a solution?

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PA Bear - 27 Jun 2007 23:31 GMT

See http://support.microsoft.com/kb/936211 (ignore Applies To section)

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

> This afternoon, I talked again with Hewlett Packard technical support. He
> didn't think the problem was with add-ons. Since I had IE 6 on my
[quoted text clipped - 34 lines]
>>>>> help! Also, "Restore Advanced Settings" and restarting the computer
>>>>> doesn't help. Can anyone suggest a solution?

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Joewin - 17 Aug 2007 02:20 GMT

I have the exact same problem with my new Dell with Vista Premium and IE 7.
Spent hours with Dell and my ISP and no one had any solutions. Removing the
add-ons didn't help.

> This afternoon, I talked again with Hewlett Packard technical support. He
> didn't think the problem was with add-ons. Since I had IE 6 on my computer,
[quoted text clipped - 30 lines]
> > >>> help! Also, "Restore Advanced Settings" and restarting the computer doesn't
> > >>> help. Can anyone suggest a solution?

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Robert Aldwinckle - 28 Jun 2007 16:44 GMT

>I have Windows XP and Internet Explorer V.7. I'm unable to access certain
> websites (e.g., Barnes&Noble.com).

Try simplifying. Is it the rendering of the page which is the problem
or is it the connectivity to the site's server?

A good way to test that in many cases is to try opening the site's favicon.
For example:

http://www.barnesandnoble.com/favicon.ico

Unfortunately that site doesn't have one but at least it tells you so:

<extract>
HTTP 404 - File not found
</extract>

That's not terribly satisfying because there is nothing in the page
which clearly identifies that it came from that server.

FWIW that site seems extraordinarily slow.

Unfortunately also all their other images come from a different server.

<nslookup>
Name: www.barnesandnoble.com
Address: 208.237.178.21

Name: images.barnsesandnoble.com
Addresses: 66.45.252.237, 66.45.252.236
</nslookup>

So about the only other test I can suggest with it
(which really tells us less than the favicon test)
is to try opening this:

http://images.barnesandnoble.com/gresources/navbar/logo_bn05.gif

> In other cases, I can get to the website
> (e.g., New York Times) but I can't access the article. I'm getting messages
> like "IE cannot display the webpage" or "The website is too busy to show the
> webpage." In some cases the green bar at the bottom of the page just freezes.

All that could be normal. Press Esc (or click on the Stop button)
enough times to see Done in the Status bar (if you don't want to wait
for it.)

> I've contacted my DSL provider and the computer mfr. No one is able to
> help! Also, "Restore Advanced Settings" and restarting the computer doesn't
> help. Can anyone suggest a solution?

HTH

Robert Aldwinckle
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