AOL email reply hangs in IE7

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Flower Gardener - 27 Jun 2007 21:00 GMT

Using AOL webmail and attempting to send a Reply to a message, my PC hangs
and the menu is marked as "Not Responding"

It suddenly started happening on three PCs. Two are running Windows XP Pro,
the other is running Vista. IE version 7.0. All updates are current.

After searching the Internet I tried one suggestion to Reset IE which
disables all plug-ins and activex controls. This solved the problem but I
still don't know which module is the culprit.

I suspect that AOL has a bug and is not compatible with everything that gets
installed with IE.

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PA Bear - 27 Jun 2007 21:54 GMT

1. Does this behavior persist if you start IE7 in No Add-ons mode?

To start IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

More:

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. WinXP machine only: If you uninstall (a) IE7 (which automatically returns
you to IE6), (b) all toolbars and (c) all third-party Windows Themes
(including Window Blinds) and don't reinstall IE7, does this behavior
persist?

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malwa
re-Applications.aspx

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

> Using AOL webmail and attempting to send a Reply to a message, my PC hangs
> and the menu is marked as "Not Responding"
[quoted text clipped - 10 lines]
> gets
> installed with IE.

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