Computer locks up after install of IE 7

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Bridgeguy - 09 Jul 2007 04:36 GMT

I have tried to install IE 7 twice now. Both times (months apart) IE locks
up after rebooting. I can't get it to recognize a connection either. The
connection (cable modem) is still hot as I can get email through outlook.
When i uninstall IE 7 and it reboots to IE 6, I have my connection again.
Any thoughts?

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Gistcheckin - 09 Jul 2007 05:06 GMT

Right click on IE 7 desktop icon and select Start Without Add-ons. Does it
persist?

Are you using Third-party toolbars? What AV software, firewall?

How to troubleshoot network connectivity problems in Internet Explorer
http://support.microsoft.com/kb/936211/

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Gistcheckin

> I have tried to install IE 7 twice now. Both times (months apart) IE locks
> up after rebooting. I can't get it to recognize a connection either. The
> connection (cable modem) is still hot as I can get email through outlook.
> When i uninstall IE 7 and it reboots to IE 6, I have my connection again.
> Any thoughts?

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Leonard Grey - 09 Jul 2007 05:31 GMT

Did you install IE 7 by following these directions /exactly/:
http://www.ie-vista.com/known_issues.html#pre-install

and by downloading the IE 7 installer from Microsoft:
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

and installing directly from your hard disk, rather than installing
through Microsoft Update?

If not, you may have a damaged installation of Internet Explorer 7. In
this event you'll want to uninstall IE 7 (which returns you to IE 6) by
following these directions /exactly/
http://www.ie-vista.com/kbase2.html

and then re-install IE 7 as above.

Do you have the same experience when you run IE 7 without add-ons?

[In XP: Start > All Programs > Accessories > System Tools > Internet
Explorer (No Add-ons)

or:

right-click the Internet Explorer icon on your desktop and select Start
Without Add-ons]

If so, enable add-ons one at a time until you find the add-on that is
causing your problem. Remove that add-on and replace it with a version
(from the publisher) that supports IE 7.

---
Leonard Grey
Errare humanum est

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Bridgeguy - 09 Jul 2007 19:16 GMT

My OS is Windows XP, not vista. I went through IE 7 website to install the
new version. The first time I went through MS updates, the second through
the site. Both failed. I will try to reinstall and turn the add-on's off
and see what that does. I run Norton AV software. I will turn that off for
the duration of the download and see if that helps too.
I appreciate the responses and will report back.

> Did you install IE 7 by following these directions /exactly/:
> http://www.ie-vista.com/known_issues.html#pre-install
[quoted text clipped - 35 lines]
> > When i uninstall IE 7 and it reboots to IE 6, I have my connection again.
> > Any thoughts?

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PA Bear - 09 Jul 2007 22:05 GMT

You may have a horked (dirty; bad; flawed) install of IE7. I suggest that
you..,

1. Uninstall IE7 (which automatically returns you to IE6) per
http://www.ie-vista.com/kbase2.html

2. Uninstall all toolbars and third-party Windows Themes (including Window
Blinds).

3. Reinstall IE7 per http://www.ie-vista.com/known_issues.html#pre-install,
and using http://www.microsoft.com/windows/downloads/default.mspx as the
installation source, not Automatic/Windows Update.

Also see:

IEBlog : IE7 (Un)Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malwa
re-Applications.aspx

What's New in Internet Explorer 7
http://msdn.microsoft.com/workshop/essentials/whatsnew/whatsnew_70_sdk.asp?frame=true

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~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

> I have tried to install IE 7 twice now. Both times (months apart) IE
> locks
> up after rebooting. I can't get it to recognize a connection either. The
> connection (cable modem) is still hot as I can get email through outlook.
> When i uninstall IE 7 and it reboots to IE 6, I have my connection again.
> Any thoughts?

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