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Windows Forum / Internet Explorer / General Topics / August 2007

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IE7 problems with update KB933566

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Gazza - 12 Jul 2007 11:26 GMT
I would like to thank everyone for their help with my problem. ( That is
installing the update disables my internet connection)
I have found that disconnecting from the internet, disabling anti-virus,
re-installing KB933566, restarting the computer,turning anti-virus on then
re-connecting to the internet solved my woes!
Thanks again people, Specially Rob W
Gary
Frank Saunders, MS-MVP OE/WM - 13 Jul 2007 16:19 GMT
>I would like to thank everyone for their help with my problem. ( That is
> installing the update disables my internet connection)
[quoted text clipped - 3 lines]
> Thanks again people, Specially Rob W
> Gary

What anti-virus?

Signature

Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

Gazza - 13 Jul 2007 19:06 GMT
Hi Frank,
That would be Norton anti-virus.
Gary

> >I would like to thank everyone for their help with my problem. ( That is
> > installing the update disables my internet connection)
[quoted text clipped - 5 lines]
>
> What anti-virus?
Frank Saunders, MS-MVP OE/WM - 13 Jul 2007 21:08 GMT
Uninstall Norton and replace it with Avast (free for home use from
www.avast.com) or NOD32 (www.eset.com)

> Hi Frank,
> That would be Norton anti-virus.
[quoted text clipped - 10 lines]
>>
>> What anti-virus?
Mrc - 14 Aug 2007 21:52 GMT
I have uninstalled NAV and still have this same problem. The laptop is only a
few months old and Dell has been no help other than they have determined that
there are other people out there with the same issue. They did suggest I
download Firefox and give that a try. Not gonna do it. Also they told me to
contact Microsoft. Is that possible without being charged $59.00 to point out
what a pain in the a.s it is being one of the customers?

> Uninstall Norton and replace it with Avast (free for home use from
> www.avast.com) or NOD32 (www.eset.com)
[quoted text clipped - 13 lines]
> >>
> >> What anti-virus?
Leonard Grey - 14 Aug 2007 22:18 GMT
Norton software can be very difficult to uninstall completely. Give the
Norton Removal Tool a try:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

In general, you wouldn't ask a hardware supplier (Dell) about a software
problem. Dell didn't write the software, they just install what Symantec
sends 'em.

---
Leonard Grey
Errare humanum est

> I have uninstalled NAV and still have this same problem. The laptop is only a
> few months old and Dell has been no help other than they have determined that
[quoted text clipped - 19 lines]
>>>>> Gary
>>>> What anti-virus?
Mrc - 14 Aug 2007 22:42 GMT
You would think, except I didn't ask Dell to install NIS and any of the other
crap that came it. My understanding Dell is no longer installing crapware on
the new units they ship because of issues like these. Thanks for this link I
will give it a try tonight, I hope you are right. Sorry but I'm still going
to rant a little anyway. Dell sold me the computer end of story. They are
responible for the software they insrtalled on my computer. Who else would I
contact, Microsoft maybe. HA, and assuming you are right how would I know the
problem was with Symantec?

> Norton software can be very difficult to uninstall completely. Give the
> Norton Removal Tool a try:
[quoted text clipped - 31 lines]
> >>>>> Gary
> >>>> What anti-virus?
PA Bear - 15 Aug 2007 06:51 GMT
Windows version?

Did you also run the Norton Removal Tool?
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Did you install another AV app, manually update it & then run a full system
scan?

NB: 933566 has been superseded by 937143:
http://support.microsoft.com/kb/937143
Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

> I have uninstalled NAV and still have this same problem. The laptop is
> only
[quoted text clipped - 4 lines]
> to contact Microsoft. Is that possible without being charged $59.00 to
> point out what a pain in the a.s it is being one of the customers?
Mrc - 17 Aug 2007 02:21 GMT
Windows Vista Business
The link did the trick!!!!!

Thanks

> Windows version?
>
[quoted text clipped - 14 lines]
> > to contact Microsoft. Is that possible without being charged $59.00 to
> > point out what a pain in the a.s it is being one of the customers?
PA Bear - 17 Aug 2007 20:52 GMT
YW & thanks for the feedback.

Running the Norton Removal Tool was the fix or...?
Signature

~PA Bear

> Windows Vista Business
> The link did the trick!!!!!
[quoted text clipped - 27 lines]
>>> to contact Microsoft. Is that possible without being charged $59.00 to
>>> point out what a pain in the a.s it is being one of the customers?
Mrc - 17 Aug 2007 22:54 GMT
Running the Norton Removal was the fix

Thanks again.

> YW & thanks for the feedback.
>
[quoted text clipped - 30 lines]
> >>> to contact Microsoft. Is that possible without being charged $59.00 to
> >>> point out what a pain in the a.s it is being one of the customers?
PA Bear - 18 Aug 2007 01:11 GMT
Thank you!

> Running the Norton Removal was the fix
>
[quoted text clipped - 37 lines]
>>>>> to contact Microsoft. Is that possible without being charged $59.00 to
>>>>> point out what a pain in the a.s it is being one of the customers?
 
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