error message on start-up

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unstickme - 15 Jul 2007 02:36 GMT

Every time I turn my computer on I get this error message : Windows internet
explorer Cannot find
'file:///program%20files/motive/tuner/venders/verizon/content/template/driven-dev/broadBandasst/checkercallin.html'
Make sure path or internet address is correct. I've reinstalled IE7 ,spent
1.5 hours on the phone with verizon to no avail . Please help , its driving
me crazy .

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Robert Aldwinckle - 15 Jul 2007 06:55 GMT

> Every time I turn my computer on I get this error message : Windows internet
> explorer Cannot find
> 'file:///program%20files/motive/tuner/venders/verizon/content/template/driven-dev/broadBandasst/checkercallin.html'
> Make sure path or internet address is correct. I've reinstalled IE7 ,

> spent 1.5 hours on the phone with verizon to no avail .

It would probably be useful to know what they asked you to do
and what happened when you tried complying.
Clearly it's their file and nothing to do with standard IE7.

> Please help , its driving me crazy .

Is that really the path that is showing in the message?
I suspect there are at least 3 typos in there.
E.g. my guess would be that this might work instead:

%programfiles%\motive\tuner\vendors\verizon\content\template\driver-dev\broadBandasst\checkercallin.html

Also that assumes that the file and path name is either not case sensitive
or is exactly as written (e.g. including that odd capital B in broadBandasst)

Again, checking with Verizon or another subscriber who isn't having your
problem symptom could confirm which path is really correct.

HTH

Robert Aldwinckle
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