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Windows Forum / Internet Explorer / General Topics / July 2007

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Printing Error in IE7

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shappy0869 - 16 Jul 2007 15:26 GMT
For some reason, every time I try to print in IE7, I get an error message,
"An error occurred during this operation." This problem just started on
Saturday. The last time I tried to print was on Thursday and it worked fine.
Between those days I didn't install any new software, that I was aware of.

I am running the latest updated version of XP. I am not having printing
issues with any other programs. The last update to XP was about a week ago,
and things worked fine after that update.

It was like one day it worked and the next day I am getting this error
message. I have reinstalled IE7 and also cleared out my temp files, but still
having the error message.

Any ideas? Thanks.
Anish - 16 Jul 2007 16:44 GMT
Hi

This problem could occur because of the Scripting error on the computer
Please try to create a new user account and try to check out whether the
same issue persists with that new user account

If it happens the same with the new user account
then You need to Follow the steps given below

http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf
-ed6985e3927b&displaylang=en


Download this subinacl.exe and try to install this
Once this is installed. Please http://janakchettri.googlepages.com/reset.bat 
click on this link. This is the registry which will make the subinacl tool to
be excuted on the registry.

Please run this. It might take 15 to 20 minutes to be completed
once this is completed restart the computer and we need to install the
Windows Script Engine 5.6 software

That can be downloaded from the following link

http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb
-95a22b832caa&DisplayLang=en


Once this you run this tool. This will fix all the script error problems.

Restart the computer and check whether you have the same issue while trying
to printing.

Please let me know if you have any queries.

Thanks,
Anish
shappy0869 - 16 Jul 2007 17:42 GMT
Anish,

I appreciate your help.

I did create another user and had the same issue.

I then followed your instructions and in the end the problem was still there.

I am not sure this was a script error simply because the message that came
up wasn't a "script error" message.

So, any other suggestions?

Thanks,
Scott

> Hi
>
[quoted text clipped - 29 lines]
> Thanks,
> Anish
Anish - 16 Jul 2007 18:04 GMT
Please let me know whether you have any error code along with this ?

> Anish,
>
[quoted text clipped - 45 lines]
> > Thanks,
> > Anish
shappy0869 - 16 Jul 2007 18:12 GMT
No error code. Just a message window that pops up. In the heading is the text
that is in the tab I am on and the message is just simply "An error occured
during this operation." and a radio button that says "OK" for me to click on.

I did a screen capture that I can send you if that would help. Nothing that
says script error or anything like that (I have seen script error messages
before and this is not one of them).

Very strange, right?

Thanks,
Scott

> Please let me know whether you have any error code along with this ?
>
[quoted text clipped - 47 lines]
> > > Thanks,
> > > Anish
shappy0869 - 16 Jul 2007 18:20 GMT
Here is a link to an image of the message I am getting:
http://img182.imageshack.us/img182/4306/errormessagexc8.jpg

Thanks.

> Please let me know whether you have any error code along with this ?
>
[quoted text clipped - 47 lines]
> > > Thanks,
> > > Anish
Anish - 16 Jul 2007 19:10 GMT
Thanks for being patient Shappy,

I searched a lots of resources and found that by re-registering the
IEPeers.dll the issue can be fixed.

If you still have the same problem uninstall the IE 7 and reinstall the IE 7
back again.

I hope this can resolve it

Try this lets see what happens and thanks for the screen shot which you had
given me

Thanks,
Anish
shappy0869 - 16 Jul 2007 19:14 GMT
Anish, how do I re-register the IEPeers.dll?

I did do a reinstall of IE7 and that did not solve the problem.

Thanks again for your help.

Scott

> Thanks for being patient Shappy,
>
[quoted text clipped - 11 lines]
> Thanks,
> Anish
Anish - 16 Jul 2007 19:32 GMT
Hi Scott,

Sorry
i dont know how i missed it

Click on start and run and type the following command

regsvr32 iepeers.dll

This will re-register the Iepeers.dll file if still issue persists Uninstall
the IE 7 and reinstall the IE 7 back again

> Anish, how do I re-register the IEPeers.dll?
>
[quoted text clipped - 19 lines]
> > Thanks,
> > Anish
shappy0869 - 16 Jul 2007 20:12 GMT
Well, I did as you indicated and restarted, still same problem.

So I uninstalled IE7 and reverted back to IE6, and here is where it gets
interesting...when I try to print in IE6 nothing happens. I hit ctr-P and
nothing. I go to file and print and nothing. I can do a print preview, but
when I hit the print button in the preview, nothing happens.

Weird, right?

Going to reinstall IE7 now, but I have a feeling that is not going to do it.

Scott

> Hi Scott,
>
[quoted text clipped - 31 lines]
> > > Thanks,
> > > Anish
Anish - 16 Jul 2007 20:16 GMT
Hey Please dont install the IE 7 When you have a problem with the IE 6

I was suspecting it please wait i will reply with a perfect suggestion for you

I hope this can be fixed. I will let you know soon

Thanks
Anish

> Well, I did as you indicated and restarted, still same problem.
>
[quoted text clipped - 44 lines]
> > > > Thanks,
> > > > Anish
shappy0869 - 16 Jul 2007 20:22 GMT
OK, will do. Thanks!

> Hey Please dont install the IE 7 When you have a problem with the IE 6
>
[quoted text clipped - 53 lines]
> > > > > Thanks,
> > > > > Anish
Anish - 16 Jul 2007 21:16 GMT
Hi Scott

I have found few suggestion which you can try on this

Click on start -> Run -> Type the following commands one by one and
re-register them

regsvr32 /u vbscript.dll
regsvr32 /u jscript.dll
regsvr32 vbscript.dll
regsvr32 jscript.dll

regsvr32 iepeers.dll
regsvr32 Msjava.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll
regsvr32 Shdocvw.dll
regsvr32 actxprxy.dll

Try to restart the computer and check whether the IE 6 print options comes
up for you
If you still have the Problem

install the windows script engine software from the following location

http://www.microsoft.com/downloads/details.aspx?FamilyID=c717d943-7e4b-4622-86eb-95a
22b832caa&DisplayLang=en

This things you can try from your side
If this is not going to work out for you we need to reinstall the IE 6 on
the computer
Which needs the Windows XP SP2 Cd to be with you

Please let me know what happens

Thanks,
Anish
shappy0869 - 16 Jul 2007 21:22 GMT
Anish,

I'll try this and get back to you.

BTW, my computer is a Dell Laptop that didn't come with any CD's. It is from
my work and they preped it before sending it to me. However, we can cross
that bridge when we get there.

Thanks again for the help and stay tuned!

Scott

> Hi Scott
>
[quoted text clipped - 33 lines]
> Thanks,
> Anish
Anish - 16 Jul 2007 21:28 GMT
I hope the first few steps resolve the issue for you
I am sure because all the resources i have suggested that

Click on start -> Run -> Type the following commands one by one and
re-register them

regsvr32 /u vbscript.dll
regsvr32 /u jscript.dll
regsvr32 vbscript.dll
regsvr32 jscript.dll

can fix the issue but if that doesnot work follow the other steps i had given

Hoping for the best result :)

Thanks,
Anish
shappy0869 - 16 Jul 2007 21:48 GMT
OK, did everything you indicated and still no luck :(

Something I did notice, when I went to my printers control panel, it doesn't
show either my Epson printer or my CutePDF writer and when I click on the
"Add a new printer wizard" nothing happens.

Not sure if this means anything or not.

Also, just to see if I could still print in other apps, I tried to print a
Notpad doc and got this error message,
http://img413.imageshack.us/img413/4285/wordpadprintingerrorjt3.jpg followed
by the error message I have been getting all along.

Printing still worked in Word and Excel. I am wondering if this is an XP
problem and not just in IE problem.

Scott

> I hope the first few steps resolve the issue for you
> I am sure because all the resources i have suggested that
[quoted text clipped - 13 lines]
> Thanks,
> Anish
shappy0869 - 16 Jul 2007 21:26 GMT
OK, I went through the list and all worked except regsvr32 Msjava.dll

When I tried to run that one, I got the following error message,
"LoadLibrary("Msjava.dll") failed - The specified module could not be found.

Restarting now.

> Hi Scott
>
[quoted text clipped - 33 lines]
> Thanks,
> Anish
Anish - 16 Jul 2007 21:54 GMT
That msjava.dll doesnot really matter. Dont worry about it
The first four commands was most important ones

lets see if this works then reinstall the IE 7 on the computer

I hope it will work for you

Thanks,
Anish

> OK, I went through the list and all worked except regsvr32 Msjava.dll
>
[quoted text clipped - 40 lines]
> > Thanks,
> > Anish
shappy0869 - 16 Jul 2007 22:00 GMT
Check my response two posts up about the error message trying to print a
notepad file.

> That msjava.dll doesnot really matter. Dont worry about it
> The first four commands was most important ones
[quoted text clipped - 50 lines]
> > > Thanks,
> > > Anish
Anish - 16 Jul 2007 22:20 GMT
Atlast i found the fix i guess

New user account

Please try to check whether the same issue happens in the new user account
if the same issue occurs

I am afraid to say this operating system files needs to be reinstalled.

Thanks,
Anish

> Check my response two posts up about the error message trying to print a
> notepad file.
[quoted text clipped - 53 lines]
> > > > Thanks,
> > > > Anish
shappy0869 - 17 Jul 2007 15:16 GMT
Anish,

I just wanted to thank you for all your time and effort yesterday. It looks
like I have a bigger problem than I thought. I noticed that my Windows
calculator file is simply gone and when I try to use Windows explorer on my
c: drive, it takes almost 30 seconds of the searchlight before something
comes up. I think I may indeed have to reinstall XP. I just wish I knew why
this all happened, and how.

Thanks again,
Scott

> Atlast i found the fix i guess
>
[quoted text clipped - 65 lines]
> > > > > Thanks,
> > > > > Anish
andy.armitage@gmail.com - 30 Jul 2007 15:47 GMT
On Jul 17, 10:16 am, shappy0869 <shappy0...@discussions.microsoft.com>
wrote:
> Anish,
>
[quoted text clipped - 77 lines]
> > > > > > Thanks,
> > > > > > Anish

I assume that you did not find a fix to this, I have the exact same
problem.

andy
shappy0869 - 30 Jul 2007 16:14 GMT
I searched around, suspecting that maybe cfgmgr32.dll was corrupt. I found a
download for this file at:
http://www.dll-files.com/dllindex/dl...shtml?cfgmgr32

Replace it in your system software and reboot, should solve the problem.

> On Jul 17, 10:16 am, shappy0869 <shappy0...@discussions.microsoft.com>
> wrote:
[quoted text clipped - 84 lines]
>
> andy
Frank Saunders, MS-MVP OE/WM - 16 Jul 2007 22:29 GMT
> For some reason, every time I try to print in IE7, I get an error message,
> "An error occurred during this operation." This problem just started on
[quoted text clipped - 13 lines]
>
> Any ideas? Thanks.

Try this from Start | Run:

regsvr32  ole32.dll

Signature

Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

shappy0869 - 16 Jul 2007 22:44 GMT
Frank, tried that, no luck.

Anish,

Tried everything you said. Even changed users, same result.

I think I may need to reinstall windows, which means sending my laptop back
to my employer. :(

> > For some reason, every time I try to print in IE7, I get an error message,
> > "An error occurred during this operation." This problem just started on
[quoted text clipped - 17 lines]
>
> regsvr32  ole32.dll
 
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