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Windows Forum / Internet Explorer / General Topics / August 2007

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IE 7 Problem - Opera, Firefox, Safari does not have this problem

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Rev OOC - 07 Aug 2007 00:20 GMT
Using Vista Ultimate ... Windows Media Player

Specifically .. Opening IE 7 to http://beethoven.com and then clicking on
"Play Live Radio" (Upper left), I get an error page "Internet Explorer
cannot display the webpage" and it gives the 3 "Most likely causes". All
three do not apply as...

(1) I am connected to the internet (as I can connect to other web pages).
(2) The website is NOT encountering problems (other browsers can connect)
(3) There is no typing error in the address as I am following a link (that
does work with other browsers).

Below the "likely causes" is a "Diagnose" link and when I click on it, it
reports "No problems found". Finally, a "More Information" link simply
repeats what is above and is no help at all.

I then opened up three other browsers that I occasionally use, Opera,
Firefox, and Safari to the Beethoven.com page and clicked the link. All
three opened Windows Media Player, and all three played the stream that IE 7
refused to open.

Just in case my IE 7 security setting were the problem, I opened "Internet
Options", the "Security" Tab, and "Applied" "Default Level".

Russ
Rob ^_^ - 07 Aug 2007 04:39 GMT
Hi Rev,

This looks like the settings, though I have not tested this on Vista (XP
pro, WMP)

Open WMP and select the Tools>Options menu, select the Security tab,

check the option "Do not prompt me before playing enhanced content that uses
web pages"

Save your changes and go back to beethoven.com and try again.

Regards,
> Using Vista Ultimate ... Windows Media Player
>
[quoted text clipped - 21 lines]
>
> Russ
Rev OOC - 07 Aug 2007 20:08 GMT
Thanks, Rob, but it wasn't it.

The particular option you mentioned is not in the player that is included
with Vista (v.11), but there are two options, one or both of which should
take care of the situation. Both were checked. they are (1) "Run script
commands and rich media streams when the player is in a web page" and (2)
"Play enhanced content that uses web pages without prompting".

And it seems fairly obvious that this is not the problem as Media Player
does run with the other browsers. The problem is with IE 7, not with WMP.

I also tried to run a different WMP stream from another web page, and it,
too, failed in exactly the same way. But there was a difference. This second
web page (http://paulharvey.com), also offered their stream via Quicktime
(Ugh) and Flash Player (Ugh Ugh). Both those streams ran properly from the
IE 7 web page.

So there's a problem. i can work around the problem with the other browsers,
but, frankly, I do not wish to do so. So I still need help.

Rev

> Hi Rev,
>
[quoted text clipped - 34 lines]
>>
>> Russ
Rob ^_^ - 08 Aug 2007 01:16 GMT
Hi Rev,

I am not a Vista machine at the moment, but I am just about to do so. So I
will have a look and test and get back to you shortly.

Regards.
> Thanks, Rob, but it wasn't it.
>
[quoted text clipped - 58 lines]
>>>
>>> Russ
Rev OOC - 08 Aug 2007 07:48 GMT
Thanks, Rob. I'll be awaiting your reply.

Rev

> Hi Rev,
>
[quoted text clipped - 64 lines]
>>>>
>>>> Russ
Robert Aldwinckle - 10 Aug 2007 19:15 GMT
> Using Vista Ultimate ... Windows Media Player
>
[quoted text clipped - 5 lines]
> (1) I am connected to the internet (as I can connect to other web pages).
> (2) The website is NOT encountering problems (other browsers can connect)

> (3) There is no typing error in the address as I am following a link (that
> does work with other browsers).

Then break out that link and try doing something with it manually.
E.g. try opening it explicitly from the Address bar or Run... dialog
or manually open  WMP (e.g. from the Start menu) and then in WMP
use  Ctrl-U  and paste the URL into its Open URL dialog.

http://www.beethoven.com/beethoven_ad.asx

Hint:  right-click, Copy Shortcut  or get some context for doing a find in View Source.
Then extract the link from there.

> Below the "likely causes" is a "Diagnose" link and when I click on it, it
> reports "No problems found". Finally, a "More Information" link simply
> repeats what is above and is no help at all.

Agreed.  Instead of testing the problem link that procedure tests other links
with which you may not have a problem.

> I then opened up three other browsers that I occasionally use, Opera,
> Firefox, and Safari to the Beethoven.com page and clicked the link. All
> three opened Windows Media Player, and all three played the stream that IE 7
> refused to open.

Once  WMP  is launched it appears that the browser's work is done
for this link.   So probably your only problem is that IE7 can't launch
WMP, at least for this  .asx  file extension.

In fact,  telnet  shows that the content-type is

   Content-Type: video/x-ms-asf

which may be really what  IE is trying to go by (and "sniffing" it to be sure.)
So if your other browsers were going only by the file extension
and that association is set up correctly you would have an explanation
at least why they worked differently from IE.

In case you want to try forcing IE to open by file extension too
you can use the Security Settings Custom Level...  dialog
to do that  (in the Miscellaneous section):

Disable:  Open files based on content, not file extension

Hint:  Alt-C then O, D, Space

> Just in case my IE 7 security setting were the problem, I opened "Internet
> Options", the "Security" Tab, and "Applied" "Default Level".

That is how to undo the above change.   ; )

Good luck

Robert Aldwinckle
---
Rev OOC - 10 Aug 2007 22:01 GMT
Robert,

Looks like you've really studied the underpinnings of IE.

I tried your suggestions, and was easily able to open the link directly in
WMP. But I knew that would work, the .asx file opened WMP in other browsers.

One of the things I had tried prior to my first post was to actually paste
the .asx file in the browser directly. I had the same exact results as when
I clicked on the link ... the error page. By the way, there appears to be
virtually no time between the click and the appearance of the error page. It
appears that IE isn't even trying very hard.

In the mean time, I've tried to open a few other .asx files (see, for
example, the ones at http://paulharvey.com) and had the same result, so,
while I haven't clicked on all .asx web streams, it appears that IE 7
generally has a problem with them.

Upon reading your reply, I went into Internet Options and made the change
you suggested, that is to disable "Open files based on content ...". I
closed IE 7 and reopened it. The problem was still there. I then rebooted,
thinking that a reboot may have been necessary. The problem remained.

Doing further research on the problem, I found several internet web page
posts complaining of the same problem. One of them actually claimed a
solution. Their solution did not work for me. Basically, their solution was
to drill down to C: \Users \<User Name> \AppData \Local \Microsoft \Windows
Media and change the name of folder "11.0" to something else. I changed the
name to "Eleven.zero" and this did not work. In fact, when I went back to
the folder to change it's name back, I found a new "11.0" along with the
older folder "Eleven.zero".

I also tried a couple of other things thinking they might help. I
uninstalled "Haute Secure" and I reinabled UAC, which I had previously shut
off. Neither of these actions helped.

Thanks for your help, but I'm still looking for a solution.

Rev

>> Using Vista Ultimate ... Windows Media Player
>>
[quoted text clipped - 67 lines]
> Robert Aldwinckle
> ---
Robert Aldwinckle - 12 Aug 2007 20:55 GMT
...

> I tried your suggestions, and was easily able to open the link directly in
> WMP. But I knew that would work, the .asx file opened WMP in other browsers.
[quoted text clipped - 4 lines]
> virtually no time between the click and the appearance of the error page. It
> appears that IE isn't even trying very hard.

Looks as if you have tried only two out of the three tests I mentioned:

>> E.g. try opening it explicitly from the Address bar or Run... dialog
>> or manually open  WMP (e.g. from the Start menu) and then in WMP
>> use  Ctrl-U  and paste the URL into its Open URL dialog.

Hint:  if you try starting it from the  Run...  dialog  it might produce different
symptoms because you would be asking  explorer.exe  to initiate it,
not just  iexplore.exe.

In fact, when I try that (on XP) it still involves IE but the initial IE window
quickly gets converted into a message window from WMP:
<transcription>
This enhanced content you are about to play use the following Web page.
You should only open Web pages from sources that you trust.

http://www.beethoven.com/nowplayingad.htm
</transcription>

WMP is still launched apart from that and starts playing
(provided I'm not in a  Work Offline  state)
but stops playing as soon as I reply No to the prompt
about the Ad.   With a  Work Offline  state I had to respond
to both prompts in order to get the player going.   YMMV.

In case  WMP  is being chosen but just not launched for  security/obscurity
reasons you could check for that by running  ProcMon to capture traces
of your tests.

Good luck

Robert
---
Rev OOC - 13 Aug 2007 01:24 GMT
Thanks, Robert.

I have now tried opening http://beethoven.com/beethoven_ad.asx in "Run".
Same result, the IE 7 error page.

I also ran ProcMon (version 1.21) while running this test. Frankly, I'm over
my head here. I don't know how to read the results, but I did run a "Find"
on "wmp" and found it in serveral places. Virtually all the results were
linked to either wmpnetwk.exe or iexplore.exe, but some had secondary links
to  various .dll files from WMP. It appeared that each instance the result
was "Success".

Perhaps you could give me a "hint' as to the use of ProcMon. While I do know
a great deal about computers and the Windows Operating Systems (mostly from
making bad mistakes), I was a Math Major back in 1963 when I learned Fortran
IV (had access to an IBM 360 - 16Kb memory), and Computer Science was still
a dream in the eye of most University Administrators.

Rev

> ...
>
[quoted text clipped - 48 lines]
> Robert
> ---
Robert Aldwinckle - 14 Aug 2007 05:53 GMT
> Thanks, Robert.
>
[quoted text clipped - 7 lines]
> to  various .dll files from WMP. It appeared that each instance the result
> was "Success".

Interesting!  Unfortunately it looks as if you are going to have to find someone
with Vista who doesn't have your problem symptom and willing to do the same
test for you.   Alternatively, if you can dual boot with a more basic system which
doesn't have the problem symptom you could do your own baseline trace.

FWIW  I suspect that  wmpnetwk.exe  may be a Vista service.
E.g. I see (on XP) most of what you are describing associated with a  svchost.exe

Or maybe not...   E.g. perhaps it's due to a configuration option that you have
set?   ; ]

http://www.microsoft.com/windows/windowsmedia/player/faq/sharing.mspx

(Live Search for
   wmpnetwk  site:microsoft.com
)

Check that you have the correct firewall settings for that option?
Hint:  Check:  View All Answers and then do  Ctrl-f (Find) for  wmpnetwk
Hmm...  scroll ahead (or do some more finds for Vista) after that...

> Perhaps you could give me a "hint' as to the use of ProcMon.

Sorry, I don't know enough about  WMP  to be able to tell you what to look for
especially because of that  wmpnetwk.exe  wrinkle.   FWIW  after all those
wmp*.dll  modules are checked and read in eventually  iexplore.exe  hands
off to  wmplayer.exe.  I did see some  security/obscurity  zone checking
going on in between those events; so, given Vista's preoccupation with such
impediments that might be something worth checking for too.   <eg>

Oops.   I guess that's the sort of thing I was thinking of when I said:

>> In case  WMP  is being chosen but just not launched for security/obscurity
>> reasons you could check for that by running  ProcMon to capture traces
>> of your tests.

I don't call it  "security/obscurity"  just because it sounds cynical...   <eg>

Good luck

Robert
---
 
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