Internet Options on Tools dropdown menu does not appear

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Zoe - 26 Oct 2007 11:02 GMT

Hi, Can someone help me with the Internet Options on the Tools drop down
menu. When I selected it does not appear, only a quick flash, and also on My
Computer when I try to open it that way is does not appear either?
Regards
Zoe

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Frank Saunders MS-MVP IE,OE/WM - 26 Oct 2007 15:27 GMT

> Hi, Can someone help me with the Internet Options on the Tools drop down
> menu. When I selected it does not appear, only a quick flash, and also on
> My
> Computer when I try to open it that way is does not appear either?
> Regards
> Zoe

One of your security programs may be blocking this. What anti-virus and
anti-spyware programs are you using?

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Frank Saunders MS-MVP IE,OE/WM
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Bobby Knight - 26 Oct 2007 15:41 GMT

>> Hi, Can someone help me with the Internet Options on the Tools drop down
>> menu. When I selected it does not appear, only a quick flash, and also on
[quoted text clipped - 5 lines]
>One of your security programs may be blocking this. What anti-virus and
>anti-spyware programs are you using?

This happened to me and here's how I fixed it.

>This is a System 32 file. Search for INETCPL.CPl if you find it, it
>probably will not be in the System 32 folder, Copy the file and put a
>copy in the system 32 file. Use the Service Pack file 350 KB, the
>update file 1775kb will not work. You can double click the 350 KB file
>first to see if will open IE 7 Tools Internet Options.

>Now. I couldn't find a 350KB inetcpl file, and you might not either.
>So I went to another computer of mine that has a working IE7, searched
>and found the 350KB inetcpl file, then I emailed it as an attachment
>to myself. Then ran a search on the screwed-up IE7 for inetcpl, found
>the 350 KB attachment, and copied it to System 32.

Don Anadel said that it might have triggered
WFP(Windows File Protection) to overwrite my attempts by replacing the
file you are attempting to use with a cached version of inetcpl.cpl
file from C:\Windows\System32\dllcache.

In any event, it worked.

BK

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Zoe - 26 Oct 2007 22:37 GMT

Thanks Bobby for taking the time to reply. I have been having trouble with
my server and I am going to check my anitvirus progam, as suggested by Frank
Knight, and then if that's not the cause I will do as you suggest. Thanks
again for taking the trouble to answer my problem.
Zoe

> >> Hi, Can someone help me with the Internet Options on the Tools drop down
> >> menu. When I selected it does not appear, only a quick flash, and also on
[quoted text clipped - 28 lines]
>
> BK

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RR - 12 May 2008 10:23 GMT

Thanks!!! it work perfectly... :)))

RR

> >> Hi, Can someone help me with the Internet Options on the Tools drop down
> >> menu. When I selected it does not appear, only a quick flash, and also on
[quoted text clipped - 28 lines]
>
> BK

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PA Bear [MS MVP] - 12 May 2008 16:20 GMT

Now, what caused Internet Options to become unavailable?

> Thanks!!! it work perfectly... :)))
>
[quoted text clipped - 33 lines]
>>
>> BK

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Zoe - 26 Oct 2007 22:35 GMT

Hi Frank, Thanks for replying. I have been having trouble with my anitvirus
program ever since my server had a huge problem and I had no service in my
city for two days. I had F-Secure, which I've had for a couple of years now,
but it was screwed and I ended up getting Kaspersky, which has been OK, but I
still have the Internet Options problem... so what I will do today is have a
look at the settings and see if that's the cause and then if that doesn't do
it I'll try to do what Bobby Knight has suggested.
Thanks again
Zoe

> > Hi, Can someone help me with the Internet Options on the Tools drop down
> > menu. When I selected it does not appear, only a quick flash, and also on
[quoted text clipped - 5 lines]
> One of your security programs may be blocking this. What anti-virus and
> anti-spyware programs are you using?

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Icafred - 27 Oct 2007 08:23 GMT

Hi Zoe,

I have the same problem, and I dont find anything that can correct that in
my anti-virus options.

Is there anything that can be downloaded from microsoft to correct that ...

would downloading internet explorer 7 and reinstalling it work? I dont
think I have a copy of the file mentioned by bobby.

> Hi Frank, Thanks for replying. I have been having trouble with my anitvirus
> program ever since my server had a huge problem and I had no service in my
[quoted text clipped - 15 lines]
> > One of your security programs may be blocking this. What anti-virus and
> > anti-spyware programs are you using?

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Zoe - 27 Oct 2007 09:05 GMT

Hi Icafred,

I have actually fixed it today by reloading Internet Explorer 7. I had to
disconnect my virus protection before doing it, but reinstalled it as soon as
it was done and it's now OK.

I hope this is a help to you too.

Regards
Zoe

> Hi Zoe,
>
[quoted text clipped - 25 lines]
> > > One of your security programs may be blocking this. What anti-virus and
> > > anti-spyware programs are you using?

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Frank Saunders MS-MVP IE,OE/WM - 27 Oct 2007 15:30 GMT

> Hi Zoe,
>
[quoted text clipped - 6 lines]
> would downloading internet explorer 7 and reinstalling it work? I dont
> think I have a copy of the file mentioned by bobby.

Do you have IE7?

Before installing IE7 see
http://www.ie-vista.com/known_issues.html#pre-install
and
http://msmvps.com/blogs/spywaresucks/archive/2006/10/18/182724.aspx
and
http://www.ie-vista.com/known_issues.html#tips

Error message when you try to install Internet Explorer 7: "Internet
Explorer could not be installed"
http://support.microsoft.com/kb/917925

Signature

Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

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Icafred - 27 Oct 2007 22:19 GMT

Yes I have ie7

and I think these link will help

I have tried all day to re install ie7 but was cought in a loop of "can not
instal, re-boot and go to mocrosoft update all day !! $%?&$// (frustrated) ..
I had not try installing it with all anti-virus/security off ... maybe that
will do the trick ...

Thank evryone

> > Hi Zoe,
> >
[quoted text clipped - 19 lines]
> Explorer could not be installed"
> http://support.microsoft.com/kb/917925

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Frank Saunders MS-MVP IE,OE/WM - 28 Oct 2007 03:27 GMT

> Yes I have ie7
>
[quoted text clipped - 7 lines]
> that
> will do the trick ...

You will have to uninstall it first.
Control Panel | Add or Remove Programs
Removing Windows Internet Explorer 7 returns you to IE6.

How to uninstall Internet Explorer 7
http://support.microsoft.com/kb/927177

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Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

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