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Windows Forum / Internet Explorer / General Topics / February 2008

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Office files not opening via link

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Jeremy Becker - 06 Feb 2008 17:14 GMT
On my corporate intranet we have various forms and documents that users can
access via hyperlinks.  One user (the Production Mgr) cannout open any of
these links.  All he gets is a blank IE window pop up.  Files include .dot,
.doc, and .xls.

IE 7
Windows XP SP2

Any suggestions?
Jeff Davis [MSFT] - 07 Feb 2008 01:41 GMT
> these links.  All he gets is a blank IE window pop up.  Files include .dot,
> .doc, and .xls.

Does this person have Office installed correctly?  

Try the following:
1. Start -> Control Panel -> Default Programs -> Associate a file type or
protocol with a program.
2. Check to see what program is set to open .doc files.  If it is not
Microsoft Word, either make it Microsoft Word or re-install / repair office
via Programs and Features control panel.
 
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