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Windows Forum / Internet Explorer / General Topics / February 2008Internet Explorer "about:blank"
I recently got HS internet and had problems with my IE7. I was told to reset to factory settings. I have done that, scanned for viruses etc turned off firewalls and tried to reset. Now everytime I try to make google my homepage in IE, when I go to IE it opens to a blank page that states "about: blank". When you open google, then internet options to use current, it will work, but as soon as I go out of IE and bk in it is at the blank page again. Please help Most security software these days will prevent you from changing your home page, since spyware just loves to do that. Instead, you have to change your home page through the security software, by whatever mechanism it employs. --- Leonard Grey Errare humanum est > I recently got HS internet and had problems with my IE7. I was told to reset > to factory settings. I have done that, scanned for viruses etc turned off > firewalls and tried to reset. Now everytime I try to make google my homepage > in IE, when I go to IE it opens to a blank page that states "about: blank". > When you open google, then internet options to use current, it will work, but > as soon as I go out of IE and bk in it is at the blank page again. Please help I have Norton 360, but I have had it for a long time, even with google as my home page. This all started 3 days ago when I reset my IE. I have deleted all cookies, files etc, reloaded, still the same thing. Have done it with Norton off and on. No change. > Most security software these days will prevent you from changing your > home page, since spyware just loves to do that. Instead, you have to [quoted text clipped - 11 lines] > > When you open google, then internet options to use current, it will work, but > > as soon as I go out of IE and bk in it is at the blank page again. Please help Do you use Spybot S&D? Spybot has a setting that prevents you from changing your home page. Assuming you are using Windows XP, you can try changing your homepage in the registry. Go to HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main There is a key called "Start Page". Try changing the data to http://www.google.com . DO NOT ATTEMPT TO DO THIS UNLESS YOU ARE COMPLETELY CONFIDENT ABOUT WORKING WITH THE REGISTRY!!! Tony > I have Norton 360, but I have had it for a long time, even with google as my > home page. This all started 3 days ago when I reset my IE. I have deleted all [quoted text clipped - 16 lines] > > > When you open google, then internet options to use current, it will work, but > > > as soon as I go out of IE and bk in it is at the blank page again. Please help Hi Tony, No I do not have spyboot. I do have windows xp Media. I am not totally comfortable changing registry. Is that something you could talk me through dot to dot? I know just enough to scare myself you know. > Do you use Spybot S&D? Spybot has a setting that prevents you from changing your home > page. [quoted text clipped - 30 lines] > > > > When you open google, then internet options to use current, it will work, but > > > > as soon as I go out of IE and bk in it is at the blank page again. Please help im using win vista and norton 360 i change the registry in HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main. BUT IT DID NOT WORK > Hi Tony, > No I do not have spyboot. I do have windows xp Media. I am not totally [quoted text clipped - 35 lines] > > > > > When you open google, then internet options to use current, it will work, but > > > > > as soon as I go out of IE and bk in it is at the blank page again. Please help Get rid of Norton (a disaster waiting to happen) and replace it with the free AVG or Avast, and Windows Firewall and Windows Defender. >I have Norton 360, but I have had it for a long time, even with google as >my [quoted text clipped - 25 lines] >> > as soon as I go out of IE and bk in it is at the blank page again. >> > Please help Hi, Norton 360 could indeed be preventing the homepage change. Look through settings/options of 360 for something like: block homepage changes prevent changes to IE settings prevent spyware from changing... etc. You may be able to make the change in Safe Mode. Norton 360 should not be running. 315222 - A description of the Safe Mode Boot options in Windows XP: http://support.microsoft.com/default.aspx?scid=315222 Hope this helps, Don [MS MVP- IE] > I have Norton 360, but I have had it for a long time, even with google as my > home page. This all started 3 days ago when I reset my IE. I have deleted all > cookies, files etc, reloaded, still the same thing. Have done it with Norton > off and on. No change. > > Most security software these days will prevent you from changing your > > home page, since spyware just loves to do that. Instead, you have to > > change your home page through the security software, by whatever > > mechanism it employs. > > > I recently got HS internet and had problems with my IE7. I was told to reset > > > to factory settings. I have done that, scanned for viruses etc turned off > > > firewalls and tried to reset. Now everytime I try to make google my homepage > > > in IE, when I go to IE it opens to a blank page that states "about: blank". > > > When you open google, then internet options to use current, it will work, but > > > as soon as I go out of IE and bk in it is at the blank page again. Please help i hava the same problem, what should i do on windows vista, and norton 360 > Hi, > Norton 360 could indeed be preventing the homepage change. Look through [quoted text clipped - 38 lines] > > > > as soon as I go out of IE and bk in it is at the blank page again. > Please help A well known browser hi-jacker called Cool Web Search has a variant which gives you just the symptoms you're describing. Go to http://www.intermute.com/spysubtract/cwshredder_download.html to download the free scanner for this hijacker and see if that finds something. good luck >i hava the same problem, what should i do on windows vista, and norton 360 > [quoted text clipped - 44 lines] >> > > > as soon as I go out of IE and bk in it is at the blank page again. >> Please help Unexplained computer behavior may be caused by deceptive software http://support.microsoft.com/kb/827315 Run a /thorough/ check for hijackware, including posting your hijackthis log to an appropriate forum. Checking for/Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine2.blogspot.com/ http://www.elephantboycomputers.com/page2.html#Removing_Malware When all else fails, HijackThis v2.0.2 (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware with assistance from an expert. **Post your log to http://forums.spybot.info/forumdisplay.php?f=22, http://castlecops.com/forum67.html, http://forums.subratam.org/index.php?showforum=7, http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert analysis, not here.** If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA) computer repair shop.  Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/vs > I recently got HS internet and had problems with my IE7. I was told to > reset [quoted text clipped - 6 lines] > but as soon as I go out of IE and bk in it is at the blank page again. > Please help JUst wanted you all to know that I did have a very well hidden virus in my IE browser and therefore in the registry. This happened with Norton 360 installed and up to date. Not real happy with that fact, but it is now fixed. Thanks to all the helpful suggestions. > Unexplained computer behavior may be caused by deceptive software > http://support.microsoft.com/kb/827315 [quoted text clipped - 37 lines] > > but as soon as I go out of IE and bk in it is at the blank page again. > > Please help Glad to hear you were able to remove the virus! The next step is to get rid of Norton (a disaster waiting to happen) and replace it with the free AVG or Avast. > JUst wanted you all to know that I did have a very well hidden virus in my > IE [quoted text clipped - 49 lines] >> > but as soon as I go out of IE and bk in it is at the blank page again. >> > Please help Why do you say that? > JUst wanted you all to know that I did have a very well hidden virus in my IE > browser and therefore in the registry. This happened with Norton 360 [quoted text clipped - 42 lines] > > > but as soon as I go out of IE and bk in it is at the blank page again. > > > Please help You responded to PA Bear's post but I think you meant to respond to my Norton comment. There are compatibility issues with Norton and Vista even though Symantec claims otherwise. > Why do you say that? > [quoted text clipped - 55 lines] >> > > again. >> > > Please help |
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