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Windows Forum / Internet Explorer / General Topics / February 2008Can't display Int. Exp. 7
My friend, in another state, uses a Dell installed Windows Xp, SP #2, Media Center Vision (I use Windows Me). I’m trying to help him with a problem. He cannot access Internet Explorer. A message says “Internet Explorer cannot display this Web page.” What should he do next? Remember, I do not use Xp so my familiarity with it is where it might be similar to Me. And, I am trying to help him via the phone. Thanks, Jerry Hi Jerry, You can start by reading the suggestions from this thread http://forums.microsoft.com/TechNet/ShowPost.aspx?PageIndex=1&SiteID=17&PageID=1 &PostID=2399576#2399576 There are many reasons why IE7 mail fail to display a web page and the link above will give you some questions to ask your friend to help you diagnose his issues. (among them, faulty hardware and or a failing modem) There is a menu option in IE7 to help users with this problem, Tools>Diagnose Connection Problems, which will open the Windows Help Centre Network diagnostics tools to run tests on his hardware and software. Regards. > My friend, in another state, uses a Dell installed Windows Xp, SP #2, > Media [quoted text clipped - 9 lines] > Thanks, > Jerry Rob - I tried your link and got a page called Microsoft Tech Net where it asked for registration information, etc. Now, your suggestions to use the Tools menu can't be done because the Int. Exp. window will not open to where I can access that option. Jerry > Hi Jerry, > [quoted text clipped - 25 lines] > > Thanks, > > Jerry Rob - Sorry, I relooked at your link and discovered it was a sign in page to get to a forum. Misread it the first time. Jerry > Hi Jerry, > [quoted text clipped - 25 lines] > > Thanks, > > Jerry From your thread in WinXP General (where you stated your friend was running IE6): <paste> When to flatten & reinstall http://aumha.net/viewtopic.php?t=28580 -- ~PA Bear > Thanks for your detailed response. I am assuming you might think the > message to ask for the Professional Xp disc is caused by a hijack issue. [quoted text clipped - 110 lines] >>>>> Thanks, >>>>> Jerry </paste>  Signature~PA Bear (working offline) > My friend, in another state, uses a Dell installed Windows Xp, SP #2, > Media [quoted text clipped - 9 lines] > Thanks, > Jerry Thanks for getting back to me. I thought I had answered you in another post, but maybe I was on the wrong thread. Anyway, I am embarrassed to say that my friend informed me later he has IE 7. Sorry – I know you told me to check again. So, with this new information, would there be another type of corrective action? Jerry > From your thread in WinXP General (where you stated your friend was running > IE6): [quoted text clipped - 133 lines] > > Thanks, > > Jerry 1. Does this behavior persist if you start IE7 in No Add-ons mode? To start IE7 in No Add-ons mode: Right-click on the blue IE desktop icon and select Start without Add-ons; or Start > (All) Programs > Accessories > System Tools > Internet Explorer (No add-ons). Troubleshooting and Internet Explorer’s (No Add-ons) Mode: http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx 2. Does the problem persist if you Reset IE7 Settings (RIES)? http://support.microsoft.com/kb/923737 <= Read before using! 3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b) all toolbars and (c) all third-party Windows Themes (including Window Blinds) and do NOT reinstall IE7, does this behavior persist? => If it does, do NOT reinstall IE7! <= Uninstalling IE7 http://www.ie-vista.com/kbase2.html How to uninstall Internet Explorer 7: http://support.microsoft.com/kb/927177 IE7 (Un)Installation and Anti-Malware Applications: http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malwa re-Applications.aspx => If it doesn't, reinstall IE7 per the following: 4. Required reading IMHO before reinstalling IE7: Sandi's Installation Tips <= FOLLOW THESE TIPS TO THE LETTER! http://www.ie-vista.com/known_issues.html#pre-install [And I strongly recommend using http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the installation source, not Automatic/Windows Update.] Make *certain* that you check in at Windows Update immediately after reinstalling IE7 to install any critical updates offered. If Optional Updates category offers Root Certificates update, I recommend installing it to take full advantage of IE7's additional security. Signature~PA Bear > Thanks for getting back to me. I thought I had answered you in another > post, but maybe I was on the wrong thread. Anyway, I am embarrassed to [quoted text clipped - 158 lines] >>> Thanks, >>> Jerry I'll look into your suggestions. It will take some time to try, but I'll be back when I finish or have questions. Thanks again, Jerry > 1. Does this behavior persist if you start IE7 in No Add-ons mode? To start > IE7 in No Add-ons mode: [quoted text clipped - 202 lines] > >>> Thanks, > >>> Jerry Before I start on your suggestions, have questions. 1. To uninstall IE7, KB 927177 uses the Start, Run option. The Add/Remove menu also lists IE7. Can you remove IE7 with either option? 2. If I remove IE7, it reverts back to IE6. Can I leave it at IE6 and have the PC perform properly? 3. Your #4 mentions IMHO. Please define. Jerry > 1. Does this behavior persist if you start IE7 in No Add-ons mode? To start > IE7 in No Add-ons mode: [quoted text clipped - 202 lines] > >>> Thanks, > >>> Jerry A1. Uninstall "Windows Internet Explorer 7" via Add/Remove Programs, please. A2. Uninstalling IE7 should leave IE6 fully functional. Whether doing so corrects the problems remains to be seen. A3. IMHO => http://en.wiktionary.org/wiki/IMHO; http://acronyms.thefreedictionary.com/IMHO Signature~PA Bear > Before I start on your suggestions, have questions. > [quoted text clipped - 235 lines] >>>>> Thanks, >>>>> Jerry If I choose to remove IE 7, will version IE 6 automatically appear in the Add/Remove list? Knowing I cannot display IE, is there another method, other than Add/Remove list to tell me what version of IE I have? Do I have to be on line to remove IE 7? Jerry > A1. Uninstall "Windows Internet Explorer 7" via Add/Remove Programs, please. > [quoted text clipped - 242 lines] > >>>>> Thanks, > >>>>> Jerry Uninstalling IE7 via Add/Remove Programs automatically returns the machine to IE6. The machine does not need to be online to uninstall IE7. Signature~PA Bear > If I choose to remove IE 7, will version IE 6 automatically appear in the > Add/Remove list? Knowing I cannot display IE, is there another method, [quoted text clipped - 270 lines] >>>>>>> Thanks, >>>>>>> Jerry > 1. Does this behavior persist if you start IE7 in No Add-ons mode? To start > IE7 in No Add-ons mode: [quoted text clipped - 3 lines] > Start > (All) Programs > Accessories > System Tools > Internet Explorer (No > add-ons). Do You have to be on line to do the above? My friend uses dial up. Jerry |
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