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Windows Forum / Internet Explorer / General Topics / February 2008INTERNET EXPLORER 7 CONNECTION PROBLEMS
Hi I'm new to this and I'd be really grateful for some help as I've spent many hours today trying to resolve this issue on my own. It relates to my laptop (ie not this PC) and whilst it has an internet connection (eg I can update my AV) when I launch IE 7 nothing happens and I cannot get to my home browser page. It was working ok this morning before I downloaded/updated a bunch of Windows security updates (incl IE 7). Recently this laptop was infected with Trojans (and the internet was 'taken out' - but I got it properly sorted and and am quite clear that laptop was virus free and the internet was working as it should. The only doubt I have is over some warning message I wasn't clear about regarding the stability of the op system as a result of some changes (not sure if this is relevant). I have tried all sorts of 'fixes' incl eg Winsock fix to no avail. Many thanks in anticipation. Eamon Hi Eamon, The same thing happened to me this morning... (at a guess did you do any Adobe updates lately.... as I think this may have been my cause) Symptoms - Browser starts but only shows "Connecting" on the tab leaf. All buttons and the Address bar are disabled and you can only close the browser with Task manager. Browser starts in no-Addons mode with all standard buttons and menus enabled. Does the browser start in no-Addons mode? Start>(All) Programs>Accessories>System Tools>Internet Explorer (no Addons) Fix - Reset IE7 Start>Control Panel>Internet Options - Advanced tab, Reset button. This will disable all addon toolbars and browser helpers and delete all third-party menus, buttons and search providers. You can then use the Addons Manager to re-enable those Toolbars and Browser Helpers that have been disabled. Do this one by one incase it was one of the Addons that caused the problem in the first case. Regards. > Hi > [quoted text clipped - 23 lines] > > Eamon Hi Rob Thanks - I'd tried changing the addons and reset (in the advanced tab) - but makes no difference. When I click the IE icon there is a 'flash' of a page and then nothing - as I said the interenet connection seems to be ok as I can update my antivirus on line etc. I think it might have had something to do with the Service Pack 2 update. Regards Eamon > Hi Eamon, > [quoted text clipped - 47 lines] > > > > Eamon WinXP SP2, we'll presume. IE7 doesn't work at all or you get "Page cannot be displayed" errors when you try to open a link or shortcut? Did you just install IE7 this morning or...? How did you determine the machine was "clean" after the infection(s)?  Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > I'm new to this and I'd be really grateful for some help as I've spent > many [quoted text clipped - 17 lines] > > I have tried all sorts of 'fixes' incl eg Winsock fix to no avail. Hi Thanks. I'm pretty sure the PC was clean as the Bleeping Computer forum experts took me through a procedure and I did countless scans using every which AV package. I had recovered the internet connection previously taken out by the Trojans using WinsockxpFix and everything was fine for a few days until I did the Windows security update. I don't get 'Page cannot be displayed' as when I click the IE icon I just get the 'flash' of a page - the nothing. The IE update was part of the Windows update. I'm not sure if operating system or Registry settings have in some way been inadvertantly changed? Regards Eamon > WinXP SP2, we'll presume. > [quoted text clipped - 25 lines] > > > > I have tried all sorts of 'fixes' incl eg Winsock fix to no avail. > I'm pretty sure the PC was clean as the Bleeping Computer forum experts > took > me through a procedure... I assume this was your thread, Eamon: http://www.bleepingcomputer.com/forums/topic126982.html. I also assume that IE was able to connect prior to installing IE7 and other updates yesterday. [[You may want to print or copy/paste the following into Notepad for offline reference.]] Please follow these instructions, in order: 1a. If your McAfee VirusScan subscription is still current, please uninstall AVG Anti-Virus via Add/Remove Programs. 1b. If your McAfee VirusScan subscription is NOT current and you do not plan on renewing it: => Please uninstall McAfee VirusScan via Add/Remove Programs; then... => Using your other computer, download this removal tool (SAVE it to the desktop): http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type =TS&ia=1 => Transfer the removal tool (MCPR.EXE) to the desktop of computer you're having problems with, then double-click on MCPR.EXE to run it. 2. Reboot. 3. Manually update your anti-virus application to the current definitions (if possible), reboot into Safe Mode (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406), and run a full system scan. 4. Reboot into normal (Windows) mode. 5. Start | Settings | Control Panel | Security Center: Please confirm that: => Your anti-virus application is On; and => The Windows Firewall, and Automatic Updates are both enabled. ============================== Important: If there's a problem with any items in #5 above, STOP HERE and reply to this thread!! ============================== 6a. Please uninstall each the following via Add/Remove Programs: => S*UPERAntiSpyware (unless you've /purchased/ it); => Spyware Doctor (unless you've /purchased/ it); => Google Toolbar; and => Windows Live Toolbar. 6b. Reboot again. 7. Please uninstall "Windows Internet Explorer 7" EXACTLY per these instructions: http://www.ie-vista.com/kbase2.html (ignore the reference to Vista in the URL; it's safe to ignore any warnings that "such-and-such may not work if you uninstall IE7") 8. Leave Automatic Updates disabled; After rebooting twice, confirm that IE6 is working and you can connect OK; if not, STOP HERE!! and reply to this thread. 9. Now please reinstall IE7 EXACTLY per http://www.ie-vista.com/known_issues.html#pre-install, and using http://www.microsoft.com/windows/downloads/default.mspx as the installation source, *not* Automatic/Windows Update. 10. Assuming IE7's working OK and you can still connect, go /immediately/ to Windows Update (http://windowsupdate.microsoft.com) | Select CUSTOM and scan | Install any critical updates offered | If a "Root Certificates" update is listed in the Optional Updates category, install it, too, to take full advantage of IE7's additional security. 11. Re-enable Automatic Updates, configuring as desired (http://support.microsoft.com/kb/306525). Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > I'm pretty sure the PC was clean as the Bleeping Computer forum experts > took [quoted text clipped - 49 lines] >>> >>> I have tried all sorts of 'fixes' incl eg Winsock fix to no avail. Hi Robear Many thanks. That was my Bleeping Computer thread! I'm following your instructions and am at serial 3. I had previously (just yesterday) removed McAfee via Add/Remove. I removed AVG as instructed - but then wasn't sure what prog to run for the scan in safe mode so I am using Superantispyware for the full scan (just completed after 20 mins - with no harmful software repported). Looking ahead to step 5 I'm a bit confused about the Av application being on as I've removed AVG. Is there a way I can copy AVG onto the laptop from my desktop (ie using a memory stick)? Regards Eamon > > I'm pretty sure the PC was clean as the Bleeping Computer forum experts > > took [quoted text clipped - 131 lines] > >>> > >>> I have tried all sorts of 'fixes' incl eg Winsock fix to no avail. Sorry - should have also mentioned that I get a message that attempts are being mad to change (the Registry?) my home page from Google to http://www.microsoft.com/ isapi/redir.dll?prd=iepver=6ar=msnhome. I have blocked these attempts. Thanks > Hi Robear > [quoted text clipped - 149 lines] > > >>> > > >>> I have tried all sorts of 'fixes' incl eg Winsock fix to no avail. Hi again. I'm at serial 5 and can only enable the Windows firewall. Can't enable the Automatic Updates - the whole thing is 'greyed out' (the Automatic is checked) as though nothing activated. Thanks Eamon > Sorry - should have also mentioned that I get a message that attempts are > being mad to change (the Registry?) my home page from Google to [quoted text clipped - 156 lines] > > > >>> > > > >>> I have tried all sorts of 'fixes' incl eg Winsock fix to no avail. I asked you to uninstall /either/ McAfee VirusScan OR AVG Anti-Virus, not both. If you've uninstalled VirusScan, I strongly urge you to run the removal tool ASAP. Windows Live Toolbar may be reponsible for the attempt to "hijack" the IE home page. What's giving you the alert, I have no idea (assuming both S*uperAntiSpyware and Spyware Doctor have been uninstalled as directed). The fact the Automatic Updates option is greyed out is a fairly strong indication that the machine's still infected so I'm going to recommend that you post a reply to your bleepingcomputer.com thread and telling your handler (RichieUK) that you're still having problems. Cite the following link to your newsgroup thread in your reply, please, for reference: http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_ frm/thread/20efbaca5a69f084?hl=en#531efb257816795e Good luck. Signature~PA Bear > Hi again. > [quoted text clipped - 181 lines] >>>>>>> >>>>>>> I have tried all sorts of 'fixes' incl eg Winsock fix to no avail. Thanks again my friend. 1. I realise now that I should not have unistalled AVG (doh!) - what I don't understand from what you have said is 'If you've uninstalled VirusScan, I strongly urge you to run the removal tool ASAP' - I presume VirusScan is McAfee - which I had also uninstalled. So not clear what I have to do re the removal tool. 2. Also I have not progressed beyond serial 5 of your instructions - so haven't uninstalled Windows Live Toolbar etc yet - should I carry on to complete your instructions (ie to serial 11) before contacting bleepingcomputer? Regards Eamon > I asked you to uninstall /either/ McAfee VirusScan OR AVG Anti-Virus, not > both. [quoted text clipped - 201 lines] > >>>>>>> > >>>>>>> I have tried all sorts of 'fixes' incl eg Winsock fix to no avail. VirusScan = McAfee VirusScan, yes. McAfee applications don't always uninstall "cleanly" so it's best to download/run the removal tool I cited after uninstalling your McAfee application(s). I would recommend (but it's certainly not necessary) that you uninstall Google Toolbar and Windows Live Toolbar before posting a new reply (and HijackThis log) in your forum thread. Signature~PA Bear > Thanks again my friend. > [quoted text clipped - 246 lines] >>>>>>>>> >>>>>>>>> I have tried all sorts of 'fixes' incl eg Winsock fix to no avail. Many thanks - I'll do that > VirusScan = McAfee VirusScan, yes. > [quoted text clipped - 255 lines] > >>>>>>>>> > >>>>>>>>> I have tried all sorts of 'fixes' incl eg Winsock fix to no avail. YW. Please keep us posted. > Many thanks - I'll do that > [quoted text clipped - 278 lines] >>>>>>>>>>> I have tried all sorts of 'fixes' incl eg Winsock fix to no >>>>>>>>>>> avail. |
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