Internet Explorer freezes after switching accounts

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Ed - 10 Feb 2008 21:44 GMT

I'm using IE7 with Vista Home Premium. I'm the administrator account on the
computer. I switch to my wife's account. She uses only Windows Mail, not
IE7. I switch back to my account. After that IE7 will not download anything
from the web. The IE7 tab message says "connecting" but after many minutes
it just stops.

The connection icon says I'm connected. I can receive and send my e-mail in
Outlook, so I must be connected okay.

To solve the problem I have to restart the compter.

The result is the same whether we switch accounts, both to and from her
account, using the Switch User command or the Log Off command.

I try the Repair Connection utility but Vista reports that there are no
connectivity problems.

There is no error message, so I can't use the Microsoft on-line fix routine,
which requires reporting an on-screen error message.

Thanks for help,

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Don Varnau - 10 Feb 2008 22:11 GMT

Hi,
You may have an incompatible browser add-on.
See: http://www.enhanceie.com/ie/troubleshoot.asp
for troubleshooting information.
More at:
IEBlog Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

The troublesome program may not show up as an add-on. Disable other
security, privacy, ad-blocking, appearance tweaking programs to see if one
of them is causing the problem. Any program that interacts with Internet
Explorer could be causing this.

Note: McAfee's Site Advisor and Phishing Filter have caused problems with
IE7.

A firewall will probably not be causing this problem, but be sure to turn on
the Windows Firewall from Control Panel> Windows Firewall before disabling a
third-party firewall or security suite during testing.

Hope this helps,
Don
[MS MVP- IE]

> I'm using IE7 with Vista Home Premium. I'm the administrator account on the
> computer. I switch to my wife's account. She uses only Windows Mail, not
[quoted text clipped - 19 lines]
>
> Ed

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Ed - 14 Feb 2008 21:42 GMT

Thanks Don. I disabled the IE7 add-ons except one each from Microsoft, Adobe
and RealPlayer which seemed innocent. I now move between accounts using the
logon/logoff commands without IE7 problems. But the Switch User command,
which is faster, still causes the IE7 problem. Oh, well, it beats rebooting.

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> Hi,
> You may have an incompatible browser add-on.
[quoted text clipped - 48 lines]
> >
> > Ed

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