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Windows Forum / Internet Explorer / General Topics / February 2008

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OE6 not receiving mail

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Alan Justice - 11 Feb 2008 18:08 GMT
OE6  with Win 98, PC.

A couple of weeks ago I could no longer send emails.  I ran an Earthlink
patch and then one of my two addresses worked.  They could both receive
mail.  Now neither one will receive mail.  I get an error msg saying it
failed.  I can retrieve them by going through the Earthlink email reader,
but that is extremely tedious, and not a long-term solution.  ( I also get
an error msg when I close IE6, which started about the same time.)

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- Alan Justice

Alan Justice - 11 Feb 2008 18:13 GMT
P.S.   When I stopped receiving mail, all messages were deleted from my
inbox, but not others.

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- Alan Justice

> OE6  with Win 98, PC.
>
[quoted text clipped - 4 lines]
> but that is extremely tedious, and not a long-term solution.  ( I also get
> an error msg when I close IE6, which started about the same time.)
PA Bear [MS MVP] - 11 Feb 2008 18:13 GMT
[Crossposted to OE General]

>> ...Now neither one will receive mail.  I get an error msg saying it
>> failed.

Post the complete error message.

>> ...I also get
>> an error msg when I close IE6, which started about the same time.

Post the complete error message.

What anti-virus application is installed?  Is the subcription current?
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~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> P.S.   When I stopped receiving mail, all messages were deleted from my
> inbox, but not others.
[quoted text clipped - 8 lines]
>> get
>> an error msg when I close IE6, which started about the same time.)
Leonard Grey - 11 Feb 2008 18:41 GMT
What does the error message say (exactly)?

Have you considered the possibility of infection?

---
Leonard Grey
Errare humanum est

> P.S.   When I stopped receiving mail, all messages were deleted from my
> inbox, but not others.
Alan Justice - 12 Feb 2008 18:39 GMT
I tried to run ScanDisk.  It found the error in Inbox.dbx (in Outlook
Express directory), but was unable to fix it, and never would finish
running.  But I found another version of that file in the Mail subdirectory.
I copied it to the OE directory, and now it works!  I still can't find all
the messages in the Inbox, but the others are there (e.g., sent messages are
in the Sent Items.dbx file).  Does anyone know what the filename is for msg
in Inbox?

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- Alan Justice

> What does the error message say (exactly)?
>
[quoted text clipped - 6 lines]
> > P.S.   When I stopped receiving mail, all messages were deleted from my
> > inbox, but not others.
Frank Saunders MS-MVP IE,OE/WM - 14 Feb 2008 06:28 GMT
>I tried to run ScanDisk.  It found the error in Inbox.dbx (in Outlook
> Express directory), but was unable to fix it, and never would finish
[quoted text clipped - 17 lines]
>> > P.S.   When I stopped receiving mail, all messages were deleted from my
>> > inbox, but not others.

The messages are stored on the file Inbox.dbx.  There is no separate file
name for each individual message.  Messages can be extracted from DBX files
with these programs:
DBXtract ($7): http://www.oehelp.com/DBXtract/Default.aspx
 There is also a free alternative to DBXtract, though not for DBXpress:
http://www.insideoe.com/resources/tools.htm#macallan
DBXpress: ($25) http://www.oehelp.com/DBXpress/Default.aspx

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Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
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