IE 6.0 SP2 - problem with 2 of 3 profiles on PC

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SalseroFino - 07 Apr 2008 22:25 GMT

Hello All,

I currently have a desktop at home set up with three users for the family.
The issue I’m having is that I’m able to open internet explorer on one of the
profiles and not the other two. This problem started about 10 days ago and
it happened overnight.

I’m currently running XP Pro, IE 6.0 SP2. When I log onto either one of the
profiles having issues, I double click on the IE shortcut on the desktop and
nothing happens. I get the hour glass for about five seconds and nothing
happens. Once I try to log off either profile, I’m getting an “ieplore.exe”
message and take forever to log off the profile.

I’m able to use FireFox as a browser for either one of the profiles that
can’t run IE.

The profile that has no issues runs IE perfectly fine; no error messages.

Our computer has current anti-virus. Can anyone suggest a fix for this
problem? Do I need to reload IE 6.0? If so, how? I’ve been to the MS pages
to find 6.0 SP2 but I can only find updates not the whole program so I can
reload. Can it be a problem with my registry keys?

Thanks again

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Frank Saunders, MS-MVP OE/WM - 08 Apr 2008 01:41 GMT

> Hello All,
>
[quoted text clipped - 26 lines]
>
> Thanks again

Which anti-virus do you have?
No anti-virus catches everything. Do a thorough check for malware,
following all of the steps at one of these Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

Signature

Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com

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SalseroFino - 08 Apr 2008 02:22 GMT

Thanks for getting back to me Frank......I'm currently using Norton Internet
Security.....I'll try some of your suggestions and please feel free to let me
know of any other......

> > Hello All,
> >
[quoted text clipped - 50 lines]
> what else is being carried along. Don't install any extras you're not sure
> of.

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