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Windows Forum / Internet Explorer / General Topics / May 2008

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Upload very very slow

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Dudule - 01 May 2008 15:20 GMT
Hello,
I tried to upload a file to be attached to a mail (using webmail). The size
was about 2 Mb. The net activity runs during 10 seconds then stops. IE is
bloked during 6 minutes, then everythings is fine, the file is attached on
the mail.
Found the same problem trying to upload a file to file sharing sites
(megaupload, rapidshare...), the net activity is visible during 10 to 20
secondes (for 5Mb file), then stops, and IE is bloked during the next 10 to
15 minutes, then the file share gives me the link url, and everything is
back to normal.
Got no problem with FTP nor when sending files in a mail with Outlook
Express.
My connexion is ADSL 576/1300 Kbps, and got no problem previously....
Do you  or did you experience the same problem, and what are your
suggestions.
Thanks for any answer.
Tom B. - 01 May 2008 15:41 GMT
Dudule,

 Have you tried temporarily disabling your virus software on your PC to see
if it's holding the file or scanning it before you can upload it?

 Also, check your system and application event logs, there may be some
information in there that may point you to the exact problem.
Dudule - 01 May 2008 17:19 GMT
Hello Tom,
Many thanks for your answer, I tried already to stop "Norton Antivirus",
that split the waiting time by two (6 minutes instead of 14 minutes for 2Mb
file), but it is still too long....
What event log you suggest to monitor (the IE7 event log ??? where is it
located ??)
Many thanks again...
Jean

> Dudule,
>
[quoted text clipped - 4 lines]
>  Also, check your system and application event logs, there may be some
> information in there that may point you to the exact problem.
Dudule - 01 May 2008 22:54 GMT
Hello,
I forgot to say that after net activity and during the waiting time, IE7 use
94 percent of CPU time....
I tried others tests:
- Using "EndItAll" utility, i stopped everything (All progs, Antivirus,
firewall, services....), and got the same problem.
- I tried Firefox and got the same problem and the same CPU utilization
(94%) during the waiting time.
Is this problem can be initiated by my Internet access provider ???
Any suggestion ??
Thanks for any...

> Hello Tom,
> Many thanks for your answer, I tried already to stop "Norton Antivirus",
[quoted text clipped - 14 lines]
>>  Also, check your system and application event logs, there may be some
>> information in there that may point you to the exact problem.
Tom B. - 02 May 2008 04:38 GMT
For the event log, if you are using Windows xp, go to the Control Panel, Then
Administrative Tools then Event Viewer.  Click on Application, and look
through the events during the time period you were attempting the transfer.  
Then click on System and check for the same time period.

The fact that IE7 is using 97% of the CPU during the transfer is suspicious.  

Get to the point just before you would start transferring/attaching the file
and go to Tools/Manage Add-ons/Enable or Disable Add-ons, and check which
add-ons are currently loaded.  Begin the transfer, then go back and see if
additional add-ons are loaded.
Frank Saunders MS-MVP IE,OE/WM - 01 May 2008 16:59 GMT
> Hello,
> I tried to upload a file to be attached to a mail (using webmail). The
[quoted text clipped - 12 lines]
> suggestions.
> Thanks for any answer.

IE version?
Windows version?

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All  MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author.  See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything.  Always choose Custom and see
what else is being carried along.  Don't install any extras you're not sure
of.

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Frank Saunders MS-MVP IE,OE/WM
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