Hi Dawn,

Thanks for the link... it makes all the difference to troubleshoot.

Tools>Internet Options - Security tab.

Depending upon which zone you have placed vanguard.com (it is https, perhaps
it may be in your trusted zone)

Click the "Custom Level..." button and scroll down to the "ActiveX controls
and plugins" section

Check (or compare) your settings.
I think "Run ActiveX controls and plug-ins" should be enabled, "Download
signed ActiveX controls" should "Prompt" and  "Download unsigned Active
controls" should be disabled.

For secure sites (beginning with https:) you may prefer to place them in
your Trusted sites zone and just use the Default settings (click the
"Defaults" button) rather than alter the Default settings in your Internet
Zone).

I trust this will help.

Regards.