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Windows Forum / Internet Explorer / General Topics / May 2008

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owadcorp - 24 May 2008 14:02 GMT
Microsoft sends me a notification my IE7 is not installed right, notification
comes as webpage: Help and Support.

I reinstall IE7 everything is fine EXCEPT: I cannot get rid of IE7 opening
to webpage HELP AND SUPPORT.  Tried Tools, Internet Options, use
www.google.com as homepage STILL get Microsoft Help and Support every time I
open IE 7.  How do I get rid of this microsoft webpage?

Thanks, reply to owadcorp@gmail.com
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Frank Saunders MS-MVP IE,OE/WM - 24 May 2008 18:00 GMT
> Microsoft sends me a notification my IE7 is not installed right,
> notification
[quoted text clipped - 7 lines]
>
> Thanks, reply to owadcorp@gmail.com

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All  MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author.  See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything.  Always choose Custom and see
what else is being carried along.  Don't install any extras you're not sure
of.

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Frank Saunders MS-MVP IE,OE/WM
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