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Windows Forum / Internet Explorer / General Topics / June 2008IE7 closes down/crashes (stack overflow?)
I've IE7 on XP sp2. It crashes loading yahoo webpage. It does not crash without add-on. It seems a stack overflow (maybe in winspool.drv or mshtmled.dll): any idea or suggestion? Tks Hi, From IE> Tools> manage add-ons, disable one or two add-ons at a time until the problem goes away. That should tell you which is the incompatible add-on. Reinstalling the troublesome add-on may help or there may be an updated version which won't cause the problem. Hope this helps, Don [MS MVP- IE] > I've IE7 on XP sp2. > It crashes loading yahoo webpage. > It does not crash without add-on. > It seems a stack overflow (maybe in winspool.drv or mshtmled.dll): > any idea or suggestion? > Tks > Hi, > From IE> Tools> manage add-ons, disable one or two add-ons at a time until > the problem goes away. That should tell you which is the incompatible > add-on. Done: all add-ons are disabled from ie tools and IE restarted, but it is still crashing on yahoo.it (maybe loading an image) On the other hand, starting IE without addons it does not crash.... =:-) > Reinstalling the troublesome add-on may help or there may be an updated > version which won't cause the problem. [quoted text clipped - 9 lines] > > any idea or suggestion? > > Tks Is this your thread, too, Giulio? => http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_ frm/thread/537609cc7ab2adaf Is the troublemaking Add-on a McAfee add-on? =============== Troubleshooting and Internet Explorer’s (No Add-ons) Mode: http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx Does the problem persist if you Reset IE7 Advanced settings (RIES) [and then re-enable/installing the Add-ons, one by one]? http://support.microsoft.com/kb/923737 <= Read before using!  Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > I've IE7 on XP sp2. > It crashes loading yahoo webpage. > It does not crash without add-on. > It seems a stack overflow (maybe in winspool.drv or mshtmled.dll): > any idea or suggestion? > Tks > Is this your thread, too, Giulio? => > http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_ frm/thread/537609cc7ab2adaf [quoted text clipped - 8 lines] > Does the problem persist if you Reset IE7 Advanced settings (RIES) [and then > re-enable/installing the Add-ons, one by one]? The problem does not persist after reset... I tried to avoid resetting, anyway it is ok, done. What was the problem? I couldn't understand it. > http://support.microsoft.com/kb/923737 <= Read before using! > > I've IE7 on XP sp2. [quoted text clipped - 3 lines] > > any idea or suggestion? > > Tks Judging from your reply to Don, it sounds like Yahoo (Companion) Toolbar was the troublemaker, Giulio. Assuming no other toolbars are installed (e.g., Google; Windows Live; Skype), you might try installing the current (newest) version of Yahoo Toolbar. > The problem does not persist after reset... > I tried to avoid resetting, anyway it is ok, done. [quoted text clipped - 25 lines] >>> any idea or suggestion? >>> Tks I have not any toolbar. The problem persists after reloading the user profile at logon. I opened another topic because I wanted to point out this new situation... it is ok to follow up here as long as we can find a solution Tks > Judging from your reply to Don, it sounds like Yahoo (Companion) Toolbar was > the troublemaker, Giulio. Assuming no other toolbars are installed (e.g., [quoted text clipped - 30 lines] > >>> any idea or suggestion? > >>> Tks It seems no one can help me about this issue with IE7, just to recap: IE7 is crashing on yahoo.it, if I reset it working on my network profile it keeps crashing on my local user profile and viceversa... The cause why IE7 is closing down is completely unclear at the moment... the program is not stable on XPsp2. I would appreciate a concrete help. I had to install Firefox in the meantime and I must recognise that it is working very well on the other hand. > I have not any toolbar. > The problem persists after reloading the user profile at logon. [quoted text clipped - 36 lines] > > >>> any idea or suggestion? > > >>> Tks Free phone support for Internet Explorer 7/WinXP (installation issues only) is available through 30 Jun-08, based on your locale. Customers must be running WinXP in a non-domain environment. In North America, call 1-866-234-6020 Hours of operation: Monday-Friday 5 am - 9 pm Pacific Standard Time Saturday-Sunday 6 am - 3 pm Pacific Standard Time For other IE7 issues, start here: http://support.microsoft.com/gp/wusupport International customers can receive support from their local Microsoft subsidiaries. For more information about how to contact Microsoft for support issues, visit the International Support Web site: https://support.microsoft.com/common/international.aspx Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > It seems no one can help me about this issue with IE7, just to recap: > IE7 is crashing on yahoo.it, if I reset it working on my network profile [quoted text clipped - 49 lines] >>>>>> any idea or suggestion? >>>>>> Tks I think that this is my problem: http://support.microsoft.com/kb/935544/en-us but I can't download the hotfix because I get http://support.microsoft.com/gp/noscript even if I activeted the script and put the site as trusted. What am I doing wrong? Moreover I can't apply the workaround because the registry "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\UseCoInstall" for me is REG_SZ ("ON") and not DWORD! How can I set it to 0? Thread history: http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_ frm/thread/9feca2c39b623aac http://support.microsoft.com/gp/noscript = There's a Group Policy in place that disallows the use of scripts. Is this your machine or one that belongs to your employer? Signature~PA Bear > I think that this is my problem: > [quoted text clipped - 10 lines] > set > it to 0? > Thread history: > http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_ frm/thread/9feca2c39b623aac > > http://support.microsoft.com/gp/noscript = There's a Group Policy in place > that disallows the use of scripts. Interesting: which one? I think it is not configured. > Is this your machine or one that belongs to your employer? It is not mine but I'm the administrator. > > I think that this is my problem: > > [quoted text clipped - 10 lines] > > set > > it to 0? Speak with your IT department. >> Thread history: >> http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_ frm/thread/9feca2c39b623aac [quoted text clipped - 23 lines] >>> set >>> it to 0? We don't have support for IE7 because we have different standards. Anyway this is not relevant, at the moment I'm writing from one of my personal home pc where I have exactly the same problem: IE7, XP and I don't know how to download the hotfix from http://support.microsoft.com/kb/935544/en-us... it should be a trivial question.... > Speak with your IT department. > [quoted text clipped - 25 lines] > >>> set > >>> it to 0? In the meantime I found the solution (or the workaround ... ;-) ) for this stack overflow of urlmon.dll with IE7 on XP: I simply deleted the UseCoInstall registry and now it doesn't crash any more... HTH You must request the Hotfix (for WinXP) from MS. Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > We don't have support for IE7 because we have different standards. > Anyway this is not relevant, at the moment I'm writing from one of my [quoted text clipped - 35 lines] >>>>> set >>>>> it to 0? > You must request the Hotfix (for WinXP) from MS. from the KB: "If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. " The "Hotfix download available" section does appear: why should I contact MS? There is a problem in the url http://support.microsoft.com/kb/935544/en-us with the script for the download... expected ';' line 169 char 139 ... and the link is redirected to http://support.microsoft.com/gp/noscript (nothing to do with group policies...) After changing to 'United States' ;-) I was able to get http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=935544&kbln=en-us and "Select Product Language Platform Release File name Version Build File size (bytes) (bytes) Modified date Windows Server 2003 English x86 sp3 Fix200564 win2003 3790 1097925 4/22/2007 2:15:51 PM Windows XP English x86 sp3 Fix200565 WxP 2600 1093144 4/22/2007 6:25:25 AM Windows Vista All (Global) x86 sp1 Fix199749 Vista 6000 776618 4/13/2007 11:55:35 PM" Should I request Fix200565 for XP sp3 even if I have sp2? ___ Anyway I solved my original issue (IE7 crashing on yahoo due to stack overflow of urlmon.dll): I deleted the entry "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\UseCoInstall": it works fine!!! I don't know what's happening on your end (but I suspect a GPO may be involved despite your claim to the contrary). You MUST request the hotfix and provide your name and email address. If MS approves you for the hotfix, you will be sent downloading instructions via email response. [NB: A Hotfix is not the same as an update. See http://support.microsoft.com/kb/824684] 1. Open the link http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=935544&kbln=en-us 2. Agree to the EULA & press the NEXT button. 3. Select the WinXP hotfix. 4. Fill in your name and email address. 5. Fill in characters you see in the appropriate box. 6. Click on REQUEST HOTFIX button to submit your request. If and when MS approves your request, you will receive an email telling you how to obtain the hotfix (i.e., URLMON.DLL v7.0.6000.20579). ...or be satisfied with the workaround you already have in place. Signature~PA Bear >> You must request the Hotfix (for WinXP) from MS. >> -- [quoted text clipped - 28 lines] > Settings\UseCoInstall": > it works fine!!! > I don't know what's happening on your end (but I suspect a GPO may be > involved despite your claim to the contrary). [quoted text clipped - 18 lines] > > 6. Click on REQUEST HOTFIX button to submit your request. Done, hotfix already installed (registry entry restored). Thanks for your support! CU > If and when MS approves your request, you will receive an email telling you > how to obtain the hotfix (i.e., URLMON.DLL v7.0.6000.20579). [quoted text clipped - 32 lines] > > Settings\UseCoInstall": > > it works fine!!! YW, Giulio. >> I don't know what's happening on your end (but I suspect a GPO may be >> involved despite your claim to the contrary). [quoted text clipped - 69 lines] >>> Settings\UseCoInstall": >>> it works fine!!! |
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