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encore - 11 Jun 2008 01:58 GMT

I have windows vista and norton internet security and I recently discovered
that I can no longer download anything from the internet including
attachments in emails. I can't figure out how to fix this...please help!

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PA Bear [MS MVP] - 11 Jun 2008 03:09 GMT

1. After making certain you have a copy of your Product Key, uninstall all
Norton software (including LiveUpdate) via Add/Remove Programs.

2. Enable the Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #XX below until your anti-virus
application has been installed and fully updated!

3. Run this removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

4. Reboot and /immediately/ install Avira AntiVir* (free), or the 30-day
free trial version of, e.g., NOD32**, KAV7***

5. Manually update your new anti-virus application then run a full system
scan.

Do your problems persist now?

[Don't forget to subscribe to your new AV app or uninstall it then reinstall
the Norton application before the free-trial period expires! Should you
decide to reinstall the Norton application, I recommend not installing any
Norton Add-ons for a while.]

* http://www.free-av.com/
** www.eset.com/download/index.php
*** http://usa.kaspersky.com/trials/home-users/anti-virus-7/

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~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> I have windows vista and norton internet security and I recently
> discovered
> that I can no longer download anything from the internet including
> attachments in emails. I can't figure out how to fix this...please help!

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geohen1 - 12 Jun 2008 02:22 GMT

encore;1047854 Wrote:

> I have windows vista and norton internet security and I recentl
> discovere
> that I can no longer download anything from the internet includin
> attachments in emails. I can't figure out how to fix this...pleas
> help

Hi Encore

Try following the Symantec tech support instructions here: 'I canno
use the Internet or email with Norton Internet Security 2008 installed
(http://tinyurl.com/4qhraw)

To be clear, you are only having problems downloading and not browsin
the Internet, correct?

Also, the above link is meant for Norton Internet Security 2008. I
you're using 2007, try this instead: 'I cannot use the Internet o
email with Norton Internet Security 2007 installed
(http://tinyurl.com/3o5n4p

Cheers
Georg

--
geohen1

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