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Windows Forum / Internet Explorer / General Topics / June 2008IE7 with XP SP3 crashes
when iI restart my computer from stand by IE7 crashes and I am unable to go on the internet When was SP3 installed? When was IE7 installed? Did the behavior only start after installing SP3?  Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > when iI restart my computer from stand by IE7 crashes and I am unable to > go > on the internet Both were installed at the same time a couple of weeks ago. The strange thing is that IE does not crash when I shut down my PC completely and restart. > When was SP3 installed? When was IE7 installed? Did the behavior only > start after installing SP3? > > when iI restart my computer from stand by IE7 crashes and I am unable to > > go > > on the internet Repost: >> Did the behavior only start after installing SP3? Let me rephrase my other question: In what order were SP3 and IE7 installed? One had to have been installed before the other. Signature~PA Bear > Both were installed at the same time a couple of weeks ago. The strange > thing is that IE does not crash when I shut down my PC completely and [quoted text clipped - 11 lines] >>> go >>> on the internet SP3 was installed after IE7 > Repost: > >> Did the behavior only start after installing SP3? [quoted text clipped - 16 lines] > >>> go > >>> on the internet Thank you. I still need you to answer one of my original questions: >>> Did the behavior only start after installing SP3? > SP3 was installed after IE7 > [quoted text clipped - 22 lines] >>>>> go >>>>> on the internet that I do not know. It is a new PC and arrived with everything installed. Do you think it is due to SP3 > Thank you. I still need you to answer one of my original questions: > [quoted text clipped - 27 lines] > >>>>> go > >>>>> on the internet Start | Run | (type or copy/paste) winver | [OK] Does it say "Service Pack 2" or "Service Pack 3"? Signature~PA Bear > that I do not know. It is a new PC and arrived with everything installed. > Do [quoted text clipped - 31 lines] >>>>>>> unable >>>>>>> to go on the internet It is SP3 > Start | Run | (type or copy/paste) winver | [OK] > [quoted text clipped - 34 lines] > >>>>>>> unable > >>>>>>> to go on the internet OK, let's back up a bit. => You said that IE7 was installed and then SP3 was installed. If it's "a new PC and arrived with everything installed," how do you know this installation order? => Open Add/Remove Programs | Make sure the "Show Updates" box is checked: Please tell me if "Windows XP Service Pack 3" and/or "Windows Internet Explorer 7" is listed here? ========================= The above notwithstanding: => What anti-virus application or security suite is installed? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? => Does this behavior persist if you start IE7 in No Add-ons mode? To start IE7 in No Add-ons mode: 1. Right-click on the blue IE desktop icon and select Start without Add-ons; or 2. Start > (All) Programs > Accessories > System Tools > Internet Explorer (No add-ons). Troubleshooting and Internet Explorer’s (No Add-ons) Mode: http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx => Does the problem persist if you Reset IE7 Advanced settings (RIES)? http://support.microsoft.com/kb/923737 <= Read before using! Signature~PA Bear > It is SP3 > [quoted text clipped - 37 lines] >>>>>>>>> unable >>>>>>>>> to go on the internet The guy that has put the PC together and installed the software is living next doorI called the supplier > OK, let's back up a bit. > [quoted text clipped - 69 lines] > >>>>>>>>> unable > >>>>>>>>> to go on the internet You can still answer my other questions/look at my other suggestions. > The guy that has put the PC together and installed the software is living > next doorI called the supplier [quoted text clipped - 81 lines] >>>>>>>>>>> unable >>>>>>>>>>> to go on the internet Following done : Yes SP3 and IE7 are on the list of add/remove programs I have tried the proposal without add on's : did not work I have tried RIES : did not work The only protection program additional to the standard package I have is Avast FYI : I do not have the problem when I am using FireFox I have only the problem when I come from stand by. With a normal start up everything works BTW thanks already for the help > OK, let's back up a bit. > [quoted text clipped - 69 lines] > >>>>>>>>> unable > >>>>>>>>> to go on the internet > I have only the problem when I come from stand by. With a normal start up > everything works That's very interesting. Thanks. A few more questions before we take more drastic steps: 1. Was Avast Anti-Virus installed on the machine when you bought it? 2. Has a Norton or McAfee application EVER been installed on the machine (e.g., a free-trial version that came preinstalled on the machine when you bought it)? 3. Did you purchase the machine directly from the manufacturer (e.g., Dell; HP) or from a local store or shop? If from a local store or shop, did they build the machine there? Is the machine still under Warranty or Service Contract? Signature~PA Bear > Following done : > Yes SP3 and IE7 are on the list of add/remove programs [quoted text clipped - 91 lines] >>>>>>>>>>> unable >>>>>>>>>>> to go on the internet 1. Avast was not installed. I have installed it 2. No Norton or McAFEE applications are ever installed 3. The machine was build and is still under Warranty. The supplier could not help me with this problem > > I have only the problem when I come from stand by. With a normal start up > > everything works [quoted text clipped - 108 lines] > >>>>>>>>>>> unable > >>>>>>>>>>> to go on the internet > 1. Avast was not installed. I have installed it How long did you use the machine online (connected to the internet) before you (1) installed Avast and (2) got the machine fully patched at Windows Update? ============================ While I'd like you to answer the above question, you can proceed as follows: 1. Disable Avast Anti-Virus. => Be CAREFUL! Don't do anything else online (e.g., browsing; email; chatting) while Avast is disabled!! 2. Uninstall 'Windows XP Service Pack 3' via Add/Remove Programs How to remove Windows XP Service Pack 3 from your computer http://support.microsoft.com/kb/950249 3. Reboot *twice* after uninstalling WinXP SP3. 4. If IE7 still crashes *and* starting IE7 in No Add-ons Mode or Resetting IE7 doesn't stop the crashing: • Disable Avast again; • Uninstall "Windows Internet Explorer 7" via Add/Remove Programs, then reboot *twice*. Uninstalling IE7 http://www.ie-vista.com/kbase2.html => Ignore any references to Vista on the above website. => Ignore any "Such-and-such might not work properly if you uninstall IE7" warnings. 5. Uninstalling IE7 will return the machine to IE6. Let me know if everything's OK now or if IE6 crashes, too. Please do NOT reinstall IE7 or WinXP SP3 yet. Signature~PA Bear > 1. Avast was not installed. I have installed it > 2. No Norton or McAFEE applications are ever installed [quoted text clipped - 124 lines] >>>>>>>>>>>>> unable >>>>>>>>>>>>> to go on the internet > when iI restart my computer from stand by IE7 crashes > and I am unable to go on the internet If this is still a problem I think it would be a good idea to get a more precise symptom description than just the word "crashes". E.g., if you mean "hangs" I think that is not a problem with IE but with the OS Networking. --- |
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