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Windows Forum / Internet Explorer / General Topics / June 2008Pasting images into Outlook messages leaves a place holder since IE7
Hi, I posted a similar message a while ago, and also in the Outlook newsgroup, but still out of luck. I also googled and found I was not alone, but no solution yet. As of Microsoft, the only article detailing a similar situation confirms the problem but doesn't offer any solution (KB200169-jan 2007). Anyways, here is the explanation: Since we migrated our environment from IE6 to IE7, many users have complained about getting a place holder instead of images when they copy/paste between Outlook messages. Our environment: Win XP SP2 + Office 2003 SP2/SP3 Steps for reproducing the problem: -in Outlook 2003, double-click a message containing an embedded image, right-click the image and select COPY -close the message, create a new message and paste in the body of the message: a place holder with a red cross is pasted instead of the image Problem does not occur if any of these conditions is met: -rollback to IE6 (we won't do this) -upgrade to Office 2007 (we can't do this) -the original window (containing the embedded image) stays open when pasting (few users do that) -the read pane is open (many users dislike the reading pane and deactivate it) -Word is the default email editor (it is not the case in our company) The last three points are workarounds, not solutions. We have 2000+ users, I am looking for a definitive fix. Any idea? Patient (demonstrating): "Doctor, it hurts when I do this!" Doctor: "Don't do that." Don't do that: Save the image to the HDD then embed the saved image manually in other emails. Outlook-specific newsgroups include: news://msnews.microsoft.com/microsoft.public.outlook.general news://msnews.microsoft.com/microsoft.public.outlook.configuration news://msnews.microsoft.com/microsoft.public.outlook.contacts news://msnews.microsoft.com/microsoft.public.outlook.installation news://msnews.microsoft.com/microsoft.public.outlook.interop news://msnews.microsoft.com/microsoft.public.outlook.printing news://msnews.microsoft.com/microsoft.public.outlook.bcm news://msnews.microsoft.com/microsoft.public.outlook.fax news://msnews.microsoft.com/microsoft.public.outlook.program_addins news://msnews.microsoft.com/microsoft.public.outlook.program_forms news://msnews.microsoft.com/microsoft.public.outlook.program_vba news://msnews.microsoft.com/microsoft.public.outlook.teamfolders news://msnews.microsoft.com/microsoft.public.outlook.thirdpartyutil  Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > Hi, > [quoted text clipped - 29 lines] > > Any idea? Well doctor, this feature worked in IE6 and before, and still works in IE7 with Office 2007. Users have done this for years, and there is no reason they shouldn't be able to continue doing something so elementary as a copy/paste of images in Outlook. This has worked in each and every version of Outlook (and still works is as long as you don't install IE7). The moment you install IE7, it's gone. As far as I am concerned, this is called a bug. Lo PA Bear [MS MVP] a écrit : > Patient (demonstrating): "Doctor, it hurts when I do this!" > Doctor: "Don't do that." [quoted text clipped - 17 lines] > news://msnews.microsoft.com/microsoft.public.outlook.teamfolders > news://msnews.microsoft.com/microsoft.public.outlook.thirdpartyutil Please have the courtesy to quote my entire reply. >> Problem does not occur if any of these conditions is met: <snip> >> -the original window (containing the embedded image) stays open when >> pasting (few users do that) >> -the read pane is open (many users dislike the reading pane and >> deactivate it) >> -Word is the default email editor (it is not the case in our company) Sounds like you've found other workarounds. >> I posted a similar message a while ago, and also in the Outlook >> newsgroup, but still out of luck. What was recommended in that thread and which have you tried? You don't give us a clue, Lo. ============================================== 1. Does this behavior persist if you start IE7 in No Add-ons mode? To start IE7 in No Add-ons mode: Right-click on the blue IE desktop icon and select Start without Add-ons; or Start > (All) Programs > Accessories > System Tools > Internet Explorer (No add-ons). Troubleshooting and Internet Explorer's (No Add-ons) Mode: http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx 2. Does the problem persist if you Reset IE7 Settings (RIES)? http://support.microsoft.com/kb/923737 <= Read before using! 3. If you uninstall (a) IE7 *exactly* per the link below (which automatically returns you to IE6), (b) all toolbars and (c) all third-party Windows Themes (including Window Blinds) and do NOT reinstall IE7, does this behavior persist? If it does, do NOT reinstall IE7. Uninstalling IE7 http://www.ie-vista.com/kbase2.html [Only use the Command %windir%\ie7\spuninst\spuninst.exe if you cannot uninstall via Add/Remove Programs!] IE7 (Un)Installation and Anti-Malware Applications: http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malwa re-Applications.aspx 4. Required reading IMHO before reinstalling IE7: Sandi's Installation Tips <= Steps #1-8, #10 & #11; take note of #12, then STOP http://www.ie-vista.com/known_issues.html#pre-install I strongly recommend using http://www.microsoft.com/windows/downloads/ie/getitnow.mspx as the installation source, not Automatic/Windows Update. Direct Download link: http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30 -081805b2f90b Tip: Save the installer to your desktop, do not Run it. 5. Make *certain* that you check in at Windows Update immediately after reinstalling IE7 to install any critical updates offered. If Optional Updates category offers Root Certificates update, I recommend installing it to take full advantage of IE7's additional security. Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > Well doctor, this feature worked in IE6 and before, and still works in > IE7 with Office 2007. Users have done this for years, and there is no [quoted text clipped - 14 lines] >> >> Outlook-specific newsgroups include: <snip> <paste> >> I posted a similar message a while ago, and also in the Outlook >> newsgroup, but still out of luck. I also googled and found I was not [quoted text clipped - 25 lines] >> The last three points are workarounds, not solutions. We have 2000+ >> users, I am looking for a definitive fix. </paste> Thanks PA for the detailled troubleshooting steps. Ok, so here are some answers: > What was recommended in that thread and which have you tried? Basically, the only meaningfull reply was about troubleshooting through the use of Clipboard. I discovered that if I copied the image in Outlook and pasted it in Word 2003, I was getting the place holder; BUT if I did a paste/special and selected DIB instead of HTML, the image was pasted. No problem in WordPad: it naturally seems to paste in DIB format. So the Paste special/DIB format is yet another workaround when pasting images from an Outlook message to an Office app. However, Paste special is not available (greyed out) when pasting from within Outlook 2003, and this is the main reason for this post. > 1. Does this behavior persist if you start IE7 in No Add-ons mode? [...] Yes! > 2. Does the problem persist if you Reset IE7 Settings (RIES)? [...] Yes again. > 3. If you uninstall (a) IE7 *exactly* per the link below (which > automatically returns you to IE6), (b) all toolbars and (c) all > third-party Windows Themes (including Window Blinds) and do NOT > reinstall IE7, does this behavior persist? [...] Not tested exactly as you recommend. The thing is, we will not rollback to IE6 (3000 workstations). The way I uninstalled a few workstations (in order to identify the problem) was simply through add/remove programs. These tests showed that as soon as IE7 was uninstalled, copy/paste of images worked fine again in Outlook 2003. > 4. Required reading IMHO before reinstalling IE7: [...] I read through all the steps, and I believe I respected most of theses advices before deploying IE7. > 5. Make *certain* that you check in at Windows Update immediately after > reinstalling IE7 to install any critical updates offered. If Optional > Updates category offers Root Certificates update, I recommend installing > it to take full advantage of IE7's additional security. Our workstations are supposed to be updated regularly (7.0.5730.11) One final note: as mentionned in my first post, I searched the Net and discovered identical issues. Also, among the few (and almost only) replies I received for my first post were people confirming the problem. If you have Win XP SP2/Office 2003/IE7, then you should be able to replicate the problem. All you have to do is make sure Word editor is turned off and read pane is off. Then open a message with an embedded image. Right-click and copy the image. Close the message. Create a new message and paste. You shuld experience the place holder. If you send the message as is, the recipient also receives the place holder. However, areference also appears next to the red cross, in the form of "cid:image002.png@01C8CA4A.38FB0C0" I guess that's the best I can say for now. Thanks for your support. Lo > If you have Win XP SP2/Office 2003/IE7, then you should be able to > replicate the problem. Cannot reproduce here, Lo, but I'm running Office 2003 SP2, not Office 2003 SP3. (Long story...) Signature~PA Bear > Thanks PA for the detailled troubleshooting steps. Ok, so here are some > answers: [quoted text clipped - 57 lines] > > Lo PA Bear [MS MVP] a écrit : >> If you have Win XP SP2/Office 2003/IE7, then you should be able to >> replicate the problem. > > Cannot reproduce here, Lo, but I'm running Office 2003 SP2, not Office > 2003 SP3. (Long story...) It doesn't matter, SP2 and SP3 react the same. I get place holders in Outlook 2003 Sp2 AND sp3 as soon as IE7 is installed. Lo > PA Bear [MS MVP] a écrit : >>> If you have Win XP SP2/Office 2003/IE7, then you should be able to [quoted text clipped - 5 lines] > It doesn't matter, SP2 and SP3 react the same. I get place holders in > Outlook 2003 Sp2 AND sp3 as soon as IE7 is installed. Again, I do NOT see this behavior! > Hi, > [quoted text clipped - 24 lines] > deactivate it) > -Word is the default email editor (it is not the case in our company) > The last three points are workarounds, not solutions. You can use your workarounds to refine the symptom description. E.g. it looks as if the problem is a question of when temporary files are cleaned up. What would be interesting knowing is what is different about the Office 2007 case? E.g. are the temporary files opened and kept in a different location? How do they eventually get cleaned up then? Etc. You could use FileMon to see just the file usage and RegMon to supplement it with related registry accesses or you could use ProcMon to integrate both traces and make them more usable. If you're lucky you may find that there is an undocumented "compatibility switch" available for you to use... <eg> FWIW I don't see a bug here, just a loss of opportunity to continue misusing something which was obviously broken and now apparently is fixed in at least one case. Good luck Robert Aldwinckle --- > We have 2000+ users, I am looking for a definitive fix. > > Any idea? I am not familiar with the tools you are mentionning and I am not too excited at debugging Outlook's glitches, but I may give it a try nonetheless. Thanks, Lo Robert Aldwinckle a écrit : >> Hi, >> [quoted text clipped - 50 lines] >> >> Any idea? |
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