internet explorer problem

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alex01 - 13 Jun 2008 19:40 GMT

i keep occasionally getting 'Internet Explorer has encountered a problem and
needs to close' giving a choice to send, don't and debug. whatever is chosen
explorer shuts down. after looking in event viewer i get error mainly to do
with mshtml.dll but less often also jscript.dll. these are exact details in
event viewer error:

AppName: iexplore.exe    AppVer: 7.0.6000.16640    ModName: jscript.dll
ModVer: 5.7.0.5730    Offset: 00020c7f

AppName: iexplore.exe    AppVer: 7.0.6000.16640    ModName: mshtml.dll
ModVer: 7.0.6000.16640    Offset: 000bceff

anyone else getting this recently? and any ideas on how to rectify would be
appreciated.

thanks

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Leonard Grey - 13 Jun 2008 19:45 GMT

Usually caused by installing an incompatible add-on.

1- Start IE 7 with no add-ons. If the problem no longer occurs, one (or
more) add-ons was causing the problem.

XP: All Programs > Accessories > System Tools > Internet Explorer (No
Add-ons)

Vista: Type Internet Explorer in the Start Search box > click Internet
Explorer (No Add-Ons)

2- Reset IE 7 to its original configuration. If the problem no longer
occurs, one (or more) incorrect configuration settings was causing the
problem.

Tools > Internet Options > Advanced tab > under Reset Internet Explorer
Settings, click Reset.

Note: If you want to continue to use any of your add-ons after a reset,
you may have to reinstall them.

3- Problems with IE 7 can also be caused by the presence of viruses or
other malicious software.

---
Leonard Grey
Errare humanum est

> i keep occasionally getting 'Internet Explorer has encountered a problem and
> needs to close' giving a choice to send, don't and debug. whatever is chosen
[quoted text clipped - 12 lines]
>
> thanks

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