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Windows Forum / Internet Explorer / General Topics / June 2008Browsers not working - Other internet tools do work
Both IE7 and Firefox are giving the message "cannot display webpage" or "connection has timed out". However, my Outlook Express does connect properly to my local ISP. I'm also able to ping websites (both by DNS or IP). FTP programs are able to connect correctly also. I have scanned for viruses with current deffinitions. Also with current Spybot rules. Other PCs on my home network are able to use their browsers successfully. Anyone have a suggestion or solution? Hi, Windows XP? Have you tried a reset of modem and router? What third-party security suite, antivirus or firewall are you running? If you turn on the Windows Firewall from Control Panel> Windows Firewall and disable any third-party firewall, security suite, other security programs, does the problem go away? Don [MS MVP- IE] > Both IE7 and Firefox are giving the message "cannot display webpage" or > "connection has timed out". However, my Outlook Express does connect properly [quoted text clipped - 3 lines] > network are able to use their browsers successfully. Anyone have a suggestion > or solution? Does the machine connect via a router? [OE doesn't use the same Ports as IE and FF do.]  Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > Both IE7 and Firefox are giving the message "cannot display webpage" or > "connection has timed out". However, my Outlook Express does connect [quoted text clipped - 3 lines] > PCs on my home network are able to use their browsers successfully. Anyone > have a suggestion or solution? More information.... XP SP2, using Symantec Antivirus and Symantec Firewall, hardwired through a router to cable modem. I have tried going straight to cable modem bypassing the router - same behavior. I have completely disabled the Symantec firewall - I have enabled the Windows firewall - I have disabled both - same behavior...... I have discovered that everything works perfectly immediatley after rebooting the PC. I can connect to all websites with no problems. However, after 3-5 minutes of surfing, the problems returns. (mail, ftp. ping still work). The same behavior occurs when I reboot into Safe Mode with networking enabled. I can surf for 3-5 minutes again before the ability stops. Also, I have stopped all startup processes (via Mike Lin's Control Panel Statrtup utility). No change - surfing still stops after 3-5 minutes. Anyone - any ideas????? > Both IE7 and Firefox are giving the message "cannot display webpage" or > "connection has timed out". However, my Outlook Express does connect properly [quoted text clipped - 3 lines] > network are able to use their browsers successfully. Anyone have a suggestion > or solution? Hi, The fact that both browsers are affected makes me suspect that a security program is the cause. If you have Automatic Updates enabled (Windows / IE) recent updates may have caused a conflict with a third-party program. I would uninstall all Norton products then run the removal tool from http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDo cument&lg=en&ct=us&seg=hho&src=hot Turn on the Windows Firewall so that you will have *some* protection. If the problem goes away, reinstall one Norton product at a time. See if the problem returns - - - Another possibility: 811259- How to determine and recover from Winsock2 corruption: http://support.microsoft.com/default.aspx?kbid=811259 Don [MS MVP- IE] > More information.... XP SP2, using Symantec Antivirus and Symantec Firewall, > hardwired through a router to cable modem. [quoted text clipped - 17 lines] > > Anyone - any ideas????? > > Both IE7 and Firefox are giving the message "cannot display webpage" or > > "connection has timed out". However, my Outlook Express does connect properly [quoted text clipped - 3 lines] > > network are able to use their browsers successfully. Anyone have a suggestion > > or solution? Test: 1. After making certain you have a copy of your Product Key, uninstall all Norton software (including LiveUpdate) via Add/Remove Programs. 2. Enable the Windows Firewall. NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing; reading email; chatting) except #XX below until your anti-virus application has been installed and fully updated! 3. Run this removal tool: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 4. Reboot and /immediately/ install Avira AntiVir* (free), or the 30-day free trial version of, e.g., NOD32**, KAV7*** 5. Manually update your new anti-virus application then run a full system scan. Do your problems persist now? [Don't forget to subscribe to your new AV app or uninstall it then reinstall the Norton application before any free-trial period expires! Should you decide to reinstall the Norton application, I recommend not installing any Norton Add-ons for a while.] * http://www.free-av.com/ ** www.eset.com/download/index.php *** http://usa.kaspersky.com/trials/home-users/anti-virus-7/ ====================================== > More information.... XP SP2, using Symantec Antivirus and Symantec > Firewall Possibly pertinent to your machine if you're running a Norton 2008 application: http://solutions.symantec.com/sdccommon/asp/symcu_defcontent_view.asp?ssfromlink =true&sprt_cid=b32555cd-1b26-4041-abac-882faf8d365f&docid=20080530144453EN and http://support.microsoft.com/kb/953791 Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > More information.... XP SP2, using Symantec Antivirus and Symantec > Firewall, hardwired through a router to cable modem. [quoted text clipped - 27 lines] >> Anyone >> have a suggestion or solution? Thank you both! I uninstalled both Symantec products (Antivirus and Client Firewall) and rebooted. No change in the problem. (These products are available for IBM employees (me) for home machines at no cost.) I then ran a utility provided to me by IBM (nonav.exe). It removes all instances of the two products. No change in the problem. I then removed Norton Ghost 12.0 and rebooted. No change in the problems. I then ran the "Norton_Removal_Tool.exe" and the problem went away even before I rebooted. I then rebooted anyway and have been running for a couple of hours with no problems. I currently have the Windows firewall engaged. I'll now re-add the products one by one to see if the problem returns. Thanks again, Phil > Both IE7 and Firefox are giving the message "cannot display webpage" or > "connection has timed out". However, my Outlook Express does connect properly [quoted text clipped - 3 lines] > network are able to use their browsers successfully. Anyone have a suggestion > or solution? YW. If the behavior only started after you'd installed KB950759, also see: Error message after you install a Windows Internet Explorer 7 update from Windows Update or from Microsoft Update: "Webpage cannot be displayed": http://support.microsoft.com/kb/942818 Signature~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ > Thank you both! > [quoted text clipped - 26 lines] >> Anyone >> have a suggestion or solution? |
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