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Windows Forum / Internet Explorer / General Topics / June 2008

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multiple Ineternet explorer at start up

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karon - 14 Jun 2008 23:20 GMT
when i first startup three or four different ies try to start and only one
finally does. also when i am on a site it shuts down my connection
frequentlly causing me to have to start all over again help!
Leonard Grey - 15 Jun 2008 02:44 GMT
Could your computer be infected?

"Unexplained computer behavior may be caused by deceptive software"
http://support.microsoft.com/kb/827315

---
Leonard Grey
Errare humanum est

> when i first startup three or four different ies try to start and only one
> finally does. also when i am on a site it shuts down my connection
> frequentlly causing me to have to start all over again help!
karon - 15 Jun 2008 18:58 GMT
i did have an infection from zango but thought i got rid of it how can i make
sure?

> Could your computer be infected?
>
[quoted text clipped - 8 lines]
> > finally does. also when i am on a site it shuts down my connection
> > frequentlly causing me to have to start all over again help!
Leonard Grey - 15 Jun 2008 19:06 GMT
Show your computer to a professional, which I recommend. (I take
infections very seriously.) Or, try a HiJack This analysis.

HijackThis is a program that searches your computer for signs of
infection. The program produces a detailed log that you can submit to
volunteer experts free of charge for analysis. More information here:

http://www.whatthetech.com/hijackthis_v2/

You can post your HiJack This logs in several forums (NOT here), such as
 this one:

http://forums.whatthetech.com/HijackThis_Logs_and_Infections_Removal_f27.html

---
Leonard Grey
Errare humanum est

> i did have an infection from zango but thought i got rid of it how can i make
> sure?
[quoted text clipped - 11 lines]
>>> finally does. also when i am on a site it shuts down my connection
>>> frequentlly causing me to have to start all over again help!
karon - 15 Jun 2008 19:01 GMT
Also every time i sign off or close a window my ie stops working and has to
reconnect.

> Could your computer be infected?
>
[quoted text clipped - 8 lines]
> > finally does. also when i am on a site it shuts down my connection
> > frequentlly causing me to have to start all over again help!
Frank Saunders MS-MVP IE,OE/WM - 16 Jun 2008 15:04 GMT
> Also every time i sign off or close a window my ie stops working and has
> to
[quoted text clipped - 13 lines]
>> > finally does. also when i am on a site it shuts down my connection
>> > frequentlly causing me to have to start all over again help!

I know of three causes for the vast majority of such problems:
1. You might have incompatible add-ons:
Go to Start | All Programs | Accessories | System Tools
and click Internet Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings.  Read this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Note that the Reset IE Settings button will delete AutoComplete data (such
as passwords.) Do you have those backed up?

3. Malware already installed on the computer:  Help with malware
All  MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author.  See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything.  Always choose Custom and see
what else is being carried along.  Don't install any extras you're not sure
of.

You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro

Signature

Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

PA Bear [MS MVP] - 15 Jun 2008 07:38 GMT
Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
  http://aumha.org/a/quickfix.htm
  http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
  http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert.  **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> when i first startup three or four different ies try to start and only one
> finally does. also when i am on a site it shuts down my connection
> frequentlly causing me to have to start all over again help!
Dell Techie - 16 Jun 2008 15:48 GMT
1. Run Deckard's System Scanner (DSS
http://securitynewsfromthenet.blogspot.com/2008/06/deckards-system-scanner-dss.html

2. Run the vundo and combo fix
http://securitynewsfromthenet.blogspot.com/2007/05/vundofix-and-combo-fix.html

3. Run Malwarebytes Anti-Malwar
http://securitynewsfromthenet.blogspot.com/2008/03/malwarebytes-anti-malware-105.html

4. Run the anti spyware removal programs spybot
http://securitynewsfromthenet.blogspot.com/2007/03/spybot-search-and-destroy-spy
ware-and.html


5  Run Superantispyware
http://securitynewsfromthenet.blogspot.com/2007/04/superantispyware-home-edition
-free.html


6.  Run a complete scan with free curing utility Dr.Web CureIt!
http://securitynewsfromthenet.blogspot.com/2008/05/dr-web-cureit.html

> when i first startup three or four different ies try to start and only one
> finally does. also when i am on a site it shuts down my connection
> frequentlly causing me to have to start all over again help!
PA Bear [MS MVP] - 17 Jun 2008 01:02 GMT
Inline

> 1. Run Deckard's System Scanner (DSS)
> http://securitynewsfromthenet.blogspot.com/2008/06/deckards-system-scanner-dss.html

And then do what with its logs Main.txt and Extra.txt?  (DSS doesn't "fix"
anything, DT.)

> 2. Run the vundo and combo fix
> http://securitynewsfromthenet.blogspot.com/2007/05/vundofix-and-combo-fix.html

And then do what with the 2 logs?

> 3. Run Malwarebytes Anti-Malware
> http://securitynewsfromthenet.blogspot.com/2008/03/malwarebytes-anti-malware-105.html

And then do what with the MBAM log?  (Kinda overkill here, if you've already
run VundoFix and ComboFix.)

> 4. Run the anti spyware removal programs spybot
> http://securitynewsfromthenet.blogspot.com/2007/03/spybot-search-and-destroy-spy
ware-and.html

[quoted text clipped - 4 lines]
> 6.  Run a complete scan with free curing utility Dr.Web CureIt!
> http://securitynewsfromthenet.blogspot.com/2008/05/dr-web-cureit.html

<pft> #4, #5, & #6 should be run BEFORE running any of the others.
============================================

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
  http://aumha.org/a/quickfix.htm
  http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
  http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert.  **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

>> when i first startup three or four different ies try to start and only
>> one
>> finally does. also when i am on a site it shuts down my connection
>> frequentlly causing me to have to start all over again help!
 
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