Internet Explorer 7 Coookie timeout or not being created correctly

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PFSPUPPY - 19 Jun 2008 15:11 GMT

Hi,

I am trying to make a purchase on Booksamillion.com. This is only happening
on this website too. When I go to click the make purchase, i get a message
saying "Oops, timeout, log in again"....I log in again and can't seem to get
it to work. I tried it on another pc to see if it was the website and it was
ok on that one. The PC I am on is a Vista machine with IE7. I downloaded
Firefox 3 to see if it would happen on that browser but it did not. So, the
probably is somewhere in IE7 with a setting or something that i have no idea
how to figure out.

Has anyone ever had something like this happen to them? How did you fix it?
I am at a loss for ideas and tried: cleaning out the cache, deleting temp
files, deleting cookies.

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Robert Aldwinckle - 20 Jun 2008 04:00 GMT

> Hi,
>
> I am trying to make a purchase on Booksamillion.com. This is only happening
> on this website too. When I go to click the make purchase, i get a message
> saying "Oops, timeout, log in again"....I log in again and can't seem to get
> it to work.

My guess would be that you are using stale Cookies with that site.
Delete any Cookies for that site and any others that were accessed
by that request.

Tip: you can see which Cookies were accessed in a cmd window
by entering (in XP):

cd /d %USERPROFILE%\Cookies
and
dir/od/ta

Note: supposedly Vista has a different location for its Cookies
and doesn't have a %USERPROFILE% environment variable.
You would have to replace the above symbolic path with whatever
the real path is on Vista.

> I tried it on another pc to see if it was the website and it was
> ok on that one. The PC I am on is a Vista machine with IE7. I downloaded
[quoted text clipped - 5 lines]
> I am at a loss for ideas and tried: cleaning out the cache, deleting temp
> files, deleting cookies.

Perhaps you should explain how you did that? ; )

Another possibility is that the message is bogus and it just doesn't like
your User-Agent string. E.g. was the other machine you tested on Vista
with IE7 too? If not you haven't tested equivalently...

Good luck

Robert Aldwinckle
---

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