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Windows Forum / Internet Explorer / General Topics / June 2008

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Fred B - 19 Jun 2008 20:02 GMT
I picked up a virus and now I cannot access Windows Update on the tool bar of
IE7, nor can I access Windows Support.  I've clean all the virus but still
draw a blank screen when I click on Windows Update on the tool bar.  I cannot
access it through Google or any other serch engine.  Any suggestions?
PA Bear [MS MVP] - 20 Jun 2008 06:23 GMT
Windows is (still) infected, not IE.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
  http://aumha.org/a/quickfix.htm
  http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
  http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert.  **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> I picked up a virus and now I cannot access Windows Update on the tool bar
> of IE7, nor can I access Windows Support.  I've clean all the virus but
> still draw a blank screen when I click on Windows Update on the tool bar.
> I cannot access it through Google or any other serch engine.  Any
> suggestions?
Fred B - 20 Jun 2008 13:11 GMT
This is definately a place to start and I now know it is Windows not IE7
that is the problem.  I fear I'll have to get an "expert" to repair but I'm
on the right road I hope.  Thanks!

> Windows is (still) infected, not IE.
>
[quoted text clipped - 33 lines]
> > I cannot access it through Google or any other serch engine.  Any
> > suggestions?
PA Bear [MS MVP] - 20 Jun 2008 17:57 GMT
I can *assure* you that you'll need expert assistance in one of the forums,
Fred.  Keep us posted on your progress, please.

> This is definately a place to start and I now know it is Windows not IE7
> that is the problem.  I fear I'll have to get an "expert" to repair but
[quoted text clipped - 47 lines]
>>> I cannot access it through Google or any other serch engine.  Any
>>> suggestions?
 
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