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Windows Forum / Internet Explorer / General Topics / June 2008

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IE7 keeps kicking me out!!!

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**Butterfly** - 20 Jun 2008 12:35 GMT
hi there, wondering if anyone out there can help me?
IE7 keeps coming up with the error message
'internet explorer has encountered a problem and needs to close. we are
sorry for the inconveniance'
etc etc
its totally intermittant and driving me up the wall........ any ideas?!
there doesnt seem to be any reason for it, no sites in particular are
setting it off, and i can be online for 2 minutes or 2 hours before it
happens. I'm not phsyically losing a connection as i can get back into IE
straight afterwards!
any ideas anyone?!
Frank Saunders MS-MVP IE,OE/WM - 20 Jun 2008 12:54 GMT
> hi there, wondering if anyone out there can help me?
> IE7 keeps coming up with the error message
[quoted text clipped - 7 lines]
> straight afterwards!
> any ideas anyone?!

I know of three causes for the vast majority of such problems:
1. You might have incompatible add-ons:
Go to Start | All Programs | Accessories | System Tools
and click Internet Explorer (No Add-ons).

2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings.  Read this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Note that the Reset IE Settings button will delete AutoComplete data (such
as passwords.) Do you have those backed up?

3. Malware already installed on the computer:  Help with malware
All  MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author.  See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything.  Always choose Custom and see
what else is being carried along.  Don't install any extras you're not sure
of.

You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro

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Frank Saunders MS-MVP IE,OE/WM
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**Butterfly** - 21 Jun 2008 13:24 GMT
> > hi there, wondering if anyone out there can help me?
> > IE7 keeps coming up with the error message
[quoted text clipped - 12 lines]
> Go to Start | All Programs | Accessories | System Tools
> and click Internet Explorer (No Add-ons).

DONE THAT, STILL GETTING THE ERROR MESSAGE :(

> 2. Tools | Internet Options | Advanced
> Scroll to the bottom and click Reset Internet Explorer Settings.  Read this
[quoted text clipped - 3 lines]
> Note that the Reset IE Settings button will delete AutoComplete data (such
> as passwords.) Do you have those backed up?

DONE THAT, STILL GETTING ERROR MESSAGE.....

> 3. Malware already installed on the computer:  Help with malware
> All  MS-MVP Sites.
[quoted text clipped - 7 lines]
> Unexplained computer behavior may be caused by deceptive software.
> http://support.microsoft.com/kb/827315

DEFIANATELY GENUINE SOFTWARE AS IT CAME PRE-INSTALLED WITH THE LAPTOP

> So How Did I Get Infected Anyway?
> For quite a few people it's by installing programs like Messenger Plus,
[quoted text clipped - 10 lines]
> http://support.microsoft.com/gp/pc_ie_intro
> DONE IT, NO HELP :)

ok, got an awful feeling it may be malware....... thing is, when it first
started happening i found out i did have a virus that my anti virus program
could not fix. So i formatted the computer, sent it back to acer for another
problem and got it back. It is still coming up with the error message.
I have scanned the computer and found no virus, and no threats on it.
Could it be that the original virus has remained?
I feel like i've tried everything and nothing is working!!!!
If it is malware, and formatting the computer failed to remove it, can it be
removed at all???
Robert Aldwinckle - 21 Jun 2008 17:21 GMT
> ok, got an awful feeling it may be malware....... thing is, when it first
> started happening i found out i did have a virus that my anti virus program
> could not fix.

> So i formatted the computer,

Did it work then?

> sent it back to acer for another problem and got it back.

With Acer's preload or did you reinstall other things?

> It is still coming up with the error message.
> I have scanned the computer and found no virus, and no threats on it.
> Could it be that the original virus has remained?
> I feel like i've tried everything and nothing is working!!!!

> If it is malware, and formatting the computer failed to remove it, can it be
> removed at all???

How do you reload after formatting?   This looks as if whatever you are
reloading is incompatible with your OS and IE.

HTH

Robert Aldwinckle
---
**Butterfly** - 21 Jun 2008 17:45 GMT
> > ok, got an awful feeling it may be malware....... thing is, when it first
> > started happening i found out i did have a virus that my anti virus program
[quoted text clipped - 25 lines]
>
> it didnt solve the problem when i reformatted, no. Kinda thought it would! i reloaded from my own back-up disks that i made when i first got the laptop. I sent it back to acer literally the day i re-formatted, so it was the absolute basics i sent it back with. Their advice was to check the modem cable which i did and there are no problems, its brand new.
I have tried running IE without add ons and it still does it, so i'm not
sure its that either :(
Have installed service pack three, and that hasn't done the trick.
its really starting to get frustrating!!!
Robert Aldwinckle - 21 Jun 2008 22:18 GMT
> it didnt solve the problem when i reformatted, no. Kinda thought it would!
> i reloaded from my own back-up disks that i made when i first got the laptop.
> I sent it back to acer literally the day i re-formatted, so it was the absolute
> basics i sent it back with.

So, that suggests that something from Acer could be causing it.

> Their advice was to check the modem cable which i did
> and there are no problems, its brand new.

> I have tried running IE without add ons and it still does it, so i'm not
> sure its that either :(

Running without add-ons is just a convenient way of eliminating *most*
sources of interference when you are trying to identify a cause of a problem
symptom.   There are lots of other possibilities that can still occur even
in that mode.   The problem then is that you have to resort to traditional
clean-boot troubleshooting techniques to figuring out what they are.
For example, you could next look at your  msconfig  startup  list...   <eg>

> Have installed service pack three, and that hasn't done the trick.
> its really starting to get frustrating!!!

Installing updates when you have undiagnosed problem symptoms
present, especially ones which are suspected as being caused by
third-party interference, is not a good idea.

Good luck

Robert
---
 
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