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Windows Forum / Internet Explorer / General Topics / June 2008

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Some financial web pages do not display

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R. P. - 23 Jun 2008 00:50 GMT
I have on-line access to several financial institutions and most of them
display their Web pages without any problem on my XP Home Ed OS under IE
7. However, the statement pages from both my Scottrade and Costco
(hrsaccount.com) either don't display at all (Scottrade) or display a
blank page (Costco). The interesting thing is that they do display fine
on my laptop Vista OS whose IE 7 is configured pretty much the same way.
I also use the same AVG security software on both but disabling it
before accessing those two web sites doesn't make any difference.
I am getting the suspicion that the cause might be Java related but I am
not sure how to go about fixing it in my XP system. Any tips?

Thanks,
R. P.
Robert Aldwinckle - 23 Jun 2008 22:57 GMT
>I have on-line access to several financial institutions and most of them
> display their Web pages without any problem on my XP Home Ed OS under IE
> 7. However, the statement pages from both my Scottrade and Costco
> (hrsaccount.com) either don't display at all (Scottrade) or display a
> blank page (Costco).

Try setting Security settings to  Default Level.
The last site may depend on  Meta Refresh.
E.g.   starting from just   hrsaccount.com  redirected here:

https://www.hrsaccount.com/hrs/ecare?cmd_Redirect=Entry&org=000

which occurred because of this in the original HTML source

 <meta http-equiv="REFRESH"             content="1; url=https://www.hrsaccount.com/hrs/ecare?cmd_Redirect=Entry&org=000" />

> The interesting thing is that they do display fine
> on my laptop Vista OS whose IE 7 is configured pretty much the same way.
> I also use the same AVG security software on both but disabling it
> before accessing those two web sites doesn't make any difference.
> I am getting the suspicion that the cause might be Java related but I am
> not sure how to go about fixing it in my XP system. Any tips?

There is no Java on the above page.

> Thanks,
> R. P.

HTH

Robert Aldwinckle
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