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rjkrieg - 23 Jun 2008 15:41 GMT

I installed a 3rd party software for music downloads and it changed a setting
on Internet Explorer.

Now when I mistype a web page address, intead of the Windows Live search
page I get an Earthlink search page.

Resetting my internet options did not solve this. I think a registry entry
was changed on the install.

I have uninstalled the software in question and it did not undo the IE search.

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Frank Saunders MS-MVP IE,OE/WM - 23 Jun 2008 19:53 GMT

>I installed a 3rd party software for music downloads and it changed a
>setting
[quoted text clipped - 8 lines]
> I have uninstalled the software in question and it did not undo the IE
> search.

IE version?
Windows version and Service Pack level?

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Frank Saunders MS-MVP IE,OE/WM
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rjkrieg - 23 Jun 2008 21:39 GMT

It's IE 7.0.5730.11 and that's so not the problem. It's a setting. A
configuration issue. Since I have done the IE reset, it's most likely a
registry configuration entry. I just need to know which one. The 3rd party
software vendor has washed their hands of the issue by saying, talk to IE
about it.

> I installed a 3rd party software for music downloads and it changed a setting
> on Internet Explorer.
[quoted text clipped - 6 lines]
>
> I have uninstalled the software in question and it did not undo the IE search.

Reply to this Message

Frank Saunders MS-MVP IE,OE/WM - 23 Jun 2008 22:43 GMT

> It's IE 7.0.5730.11 and that's so not the problem. It's a setting. A
> configuration issue. Since I have done the IE reset, it's most likely a
[quoted text clipped - 15 lines]
>> I have uninstalled the software in question and it did not undo the IE
>> search.

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

Signature

Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

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rjkrieg - 24 Jun 2008 04:47 GMT

Thanks for the malware tip. I'll check that out. But it's still a
configuration of some sort. I'd love to attach the page in question. I just
need to know wher3e to find it. Please address this as a configuration issue
unless there are ways to corrupt IE. And why Earthlink. The 3rd party
software in question is the music player form Helio, a cell phone provider. I
highly doubt they put malware into their products.

Even after remove=ing any/all malware, the page will still go to Earthlink
because something is set to direct it to there.

> > It's IE 7.0.5730.11 and that's so not the problem. It's a setting. A
> > configuration issue. Since I have done the IE reset, it's most likely a
[quoted text clipped - 38 lines]
> what else is being carried along. Don't install any extras you're not sure
> of.

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