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Windows Forum / Internet Explorer / General Topics / June 2008

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IE7 & Vista printing problems

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Chris12 - 23 Jun 2008 19:23 GMT
My printer is working fine with all other applications except for Internet
Explorer 7.0.  When I try to print from IE I get no response whatsoever--no
error message, no system promblems, it just doesn't do anything.  I am using
Windows Vista Home Premium and my printer is an HP PSC 1510 All-in-one.  I
really could use some help.  Thanks
PA Bear [MS MVP] - 23 Jun 2008 21:13 GMT
IE | Tools | Internet Options | Security | uncheck/disable Enable Protected
Mode | Close then re-open IE and see if you can print in IE | Now re-enable
Protected Mode (IMPORTANT!).

If you can print with Protected Mode disabled, IE is using folders for
temporary storage that are not set to a Low integrity level.

Vista creates the necessary folders for printing by default in the %TEMP%
folder but many third-party disk cleaning tools (and even some anti-virus
applications; e.g., AVG [1]) mistakenly remove it.

To recreate the required Low Integrity folder:

• Browse to the Temp folder of your user account; e.g,.
C:\Users\Username\AppData\Local\Temp;

• Create a new folder named Low; e.g.,
C:\Users\Username\AppData\Local\Temp\Low

• Start | Run | type or copy/paste the following line (exactly as you see
it) into the Command box:

    ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel
(OI)(CI)low

• Use the keyboard combination CTRL+SHIFT+ENTER to run the Command with
Administrator priviliges.

• You should see a message similar to the following:

processed file: C:\Users\Bill Castner\AppData\Local\Temp\Low
Successfully processed 1 files; Failed processing 0 files

• You should now be able to print with IE running in Protected Mode.

Detailed discussion of the above:
http://www.dslreports.com/forum/r20430183-Vista-Printer-that-prints-test-pagebut
-wont-print-in-IE


[The above courtesy of MVP Bill Castner]
===========================================
[1] Some AVG Anti-Virus users have found that uninstalling AVG and replacing
it with another AV app resolves the problem.  YMMV.
Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> My printer is working fine with all other applications except for Internet
> Explorer 7.0.  When I try to print from IE I get no response
[quoted text clipped - 3 lines]
> Windows Vista Home Premium and my printer is an HP PSC 1510 All-in-one.  I
> really could use some help.  Thanks
Chris12 - 23 Jun 2008 22:24 GMT
I followed the instructions you gave me.  However, I still don't have the
ability to print in protected mode.  When I went to create the "Low" folder
it already existed.  So I merged the new with the old.  When I pasted
"ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel
(OI)(CI)low"
into run, it simply did a very quick flash of a small black screen and
didn't give me the message:
processed file: C:\Users\Bill Castner\AppData\Local\Temp\Low
Successfully processed 1 files; Failed processing 0 files
as you indicated.
Still could use some help, thanks again



> IE | Tools | Internet Options | Security | uncheck/disable Enable Protected
> Mode | Close then re-open IE and see if you can print in IE | Now re-enable
[quoted text clipped - 45 lines]
> > Windows Vista Home Premium and my printer is an HP PSC 1510 All-in-one.  I
> > really could use some help.  Thanks
PA Bear [MS MVP] - 23 Jun 2008 22:35 GMT
[X-post to Vista Print_Fax_Scan newsgroup]

Can you print if you start IE with Protected Mode disabled?

> When I pasted
> "ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel
> (OI)(CI)low"
> into run, it simply did a very quick flash of a small black screen

Say your User Account is named Chris12: Did you replace %userprofile% with
Chris12 before running the Command, such that the line read...

    ICACLS "%Chris12%\AppData\Local\Temp\Low" /setintegritylevel
(OI)(CI)low

Just a question, not a recommendation or suggestion: Are you running Vista
or Vista SP1?

What anti-virus application or security suite is installed?  What
anti-spyware applications (other than Defender)?  What third-party firewall
(if any)?

Do you use a "Registry cleaner"?
Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> I followed the instructions you gave me.  However, I still don't have the
> ability to print in protected mode.  When I went to create the "Low"
[quoted text clipped - 8 lines]
> as you indicated.
> Still could use some help, thanks again

>> IE | Tools | Internet Options | Security | uncheck/disable Enable
>> Protected
[quoted text clipped - 55 lines]
>>> I
>>> really could use some help.  Thanks
Chris12 - 23 Jun 2008 22:46 GMT
Yes, I can print with IE protected mode disabled.
No, I did not replace %userprofile% with chris
I am running Vista SP1 I believe
I am using "Ad-aware" and "AVG-free" and occasionally use "Max registry
cleaner"
PA Bear [MS MVP] - 24 Jun 2008 00:33 GMT
> No, I did not replace %userprofile% with chris

Try it.

AVG Free AV has been known to cause this behavior.  Uninstall it via
Add/Remove Programs and then install Avast4, Avira AntiVir (both free), or
another AV of your choice (NOT Norton or McAfee, please), then see if the
behavior persists.

Injudicious use of that Registry cleaner might be the cause of this, too.

Think your Registry needs "cleaning" or "repairing"?  Read
http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> Yes, I can print with IE protected mode disabled.
> No, I did not replace %userprofile% with chris
> I am running Vista SP1 I believe
> I am using "Ad-aware" and "AVG-free" and occasionally use "Max registry
> cleaner"
Chris12 - 24 Jun 2008 17:48 GMT
I finally got is working.  Thanks a lot.  I really appreciate your help.
PA Bear [MS MVP] - 24 Jun 2008 20:22 GMT
YW, Chris, and thanks for your feedback.

> I finally got is working.  Thanks a lot.  I really appreciate your help.
<paste>
PA Bear [MS MVP] wrote:
>> No, I did not replace %userprofile% with chris
>
[quoted text clipped - 16 lines]
>> I am using "Ad-aware" and "AVG-free" and occasionally use "Max registry
>> cleaner"
Robert Aldwinckle - 23 Jun 2008 22:59 GMT
(cross-post added to Vista P,F & S)
> My printer is working fine with all other applications except for Internet
> Explorer 7.0.  When I try to print from IE I get no response whatsoever--no
> error message, no system promblems, it just doesn't do anything.  I am using
> Windows Vista Home Premium and my printer is an HP PSC 1510 All-in-one.  I
> really could use some help.  Thanks

Does Print Preview  work?

---
Chris12 - 23 Jun 2008 23:09 GMT
YES

> (cross-post added to Vista P,F & S)
> > My printer is working fine with all other applications except for Internet
[quoted text clipped - 6 lines]
>
> ---
Chris12 - 23 Jun 2008 23:11 GMT
By the way, I have a Sharp copier/printer also installed that prints from
Internet Explorer just fine.

> YES
>
[quoted text clipped - 8 lines]
> >
> > ---
 
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