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Windows Forum / Internet Explorer / General Topics / June 2008

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IE7 no DNS, all others ok?

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hrdddrv - 26 Jun 2008 23:04 GMT
IE7 on Vista, UAC off, Ethernet to Linksys phone adapter to Comcast.
I don't know whether Vista SP1 is installed and I am not now at the PC.

IE7 cannot access web pages by name.  Access by IP works fine.  General DNS
issue?  No, Firefox has no problem, email connects, software updates connect.
Everything is great except IE7 and programs that use it like WMP.  Does IE
use some alternative DNS?

I don't remember exactly but I think running diags from the error screen
reported a "problem that could not be fixed..." and running diags from the
Network Center was ok?  Tried resetting winsock with netsh.  Looked for
policy settings in the registry but don't really know where all to look.  IE
security in all zones is on default, Parental Control and Content Advisor are
disabled.  Hosts file has no additional content.  Only using Windows
Firewall.  Reset IE, reset completed but didn't fix the problem.

Any help is appreciated, thank you!
PA Bear [MS MVP] - 26 Jun 2008 23:28 GMT
Here's one possibility:

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818

If tweaking your third-party firewall's settings don't help, try the
following:

1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, AVG AS
guard.exe, etc.), disable any third-party firewall AND THEN enable the
Windows Firewall.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled!  If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.

2. Uninstall "Security Update for Windows Internet Explorer 7 (KB950579)"
via Installed Programs (make sure Show Updates box is checked at top right)
and reboot.

3. Re-do #1 above.

4. Run Windows Update manually and install any Critical Updates
offered.  If  a Root Certificates update is listed in the Optional Updates
category, install it to take full advantage of IE7's enhanced security.

5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
third-party firewall.
Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> IE7 on Vista, UAC off, Ethernet to Linksys phone adapter to Comcast.
> I don't know whether Vista SP1 is installed and I am not now at the PC.
[quoted text clipped - 15 lines]
>
> Any help is appreciated, thank you!
 
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