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Windows Forum / Internet Explorer / General Topics / June 2008

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I.E 7 crashes

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somewhat-tech - 27 Jun 2008 03:47 GMT
Starting two days ago, I.E suddenly closes with that very meaningful message
- "Windows has encountered a problem with IE and must close....."   It will
then close some of the IE windows i have open  but not all of them  -  
usually the ones i am working on and any related.   Sometimes this happens as
i open IE.  So I now open three at a time, in case one or two close as they
open.....  Any suggestions?
Don Varnau - 27 Jun 2008 10:15 GMT
Hi,
Which version of Windows?
Which version of Internet Explorer?
Do the troublesome pages have anything in common such as Flash, Java
applets, JavaScript?
Did you install or update a third-party program (security, privacy, etc.)
just before the problems started?

Assuming IE6/XP SP2 (or SP3) or IE7...
1. You may have an incompatible browser add-on.
See: http://www.enhanceie.com/ie/troubleshoot.asp
for troubleshooting information.
More at:
IEBlog  Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. With the warning that a reset will delete autocomplete data, such as
passwords and you will have to reinstall browser add-ons, work through this
article:
936213- How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213/en-us

3. This may be a malware problem- adware, spyware, hijacker, trojan, etc.
See these sites for help:
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
827315- Unexplained computer behavior may be caused by deceptive software:
http://support.microsoft.com/default.aspx?scid=827315

Hope this helps,
Don
[MS MVP- IE]

> Starting two days ago, I.E suddenly closes with that very meaningful message
> - "Windows has encountered a problem with IE and must close....."   It will
> then close some of the IE windows i have open  but not all of them  -
> usually the ones i am working on and any related.   Sometimes this happens as
> i open IE.  So I now open three at a time, in case one or two close as they
> open.....  Any suggestions?
somewhat-tech - 28 Jun 2008 02:02 GMT
Thank you for the response and questions.

I have XP prof.  SP2.    IE 7.0.5730.11
cannot find anything in common because sometimes it happens as i open it;
and sometimes it happens as i hit reply to a webmail message; and sometimes
it happens if on the site i am visiting I open a new window from a link on
the page.

I am conservative in what I load and had not done anything new for a while
OTHER than the MS Windows updates recently.  So nothing else prior to the
problem

I have never messed with add-ons one way or the other.  I leave that well
alone.  but I am happy to try your suggestions.  This window has stayed open
long enough to write this so i will stop for now and try the suggestion.

many thanks

> Hi,
> Which version of Windows?
[quoted text clipped - 45 lines]
> they
> > open.....  Any suggestions?
 
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