cannot open ie when new antivirus avg free is downloaded

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

joey - 28 Jun 2008 03:23 GMT

I recently downloaded avg 8 free antivirus software and internet explorer
would not operate when it was done. Tried a number of times to sort out
problem, turned off windows firewall but it made no difference. I had norton
security but this subscription ran out recently and all norton has now been
uninstalled.

Has anyone got a solution to this problem.

Reply to this Message

PA Bear [MS MVP] - 28 Jun 2008 06:18 GMT

AVG Free Support Forum
http://forum.grisoft.cz/freeforum/

===============================

Before you installed AVG (Free?) v8.0, did you also...

1. Uninstall LiveUpdate and any/all Norton Add-ons via Add/Remove Programs;
and then...

2. Download/run the Norton Removal Tool?

Norton Removal Tool
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
[Discussion: http://windowssecrets.com/comp/080207#story1]

Signature

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

> I recently downloaded avg 8 free antivirus software and internet explorer
> would not operate when it was done. Tried a number of times to sort out
[quoted text clipped - 3 lines]
>
> Has anyone got a solution to this problem.

Reply to this Message

Allan - 28 Jun 2008 06:25 GMT

>I recently downloaded avg 8 free antivirus software and internet explorer
> would not operate when it was done. Tried a number of times to sort out
[quoted text clipped - 5 lines]
>
> Has anyone got a solution to this problem.

All I can think of is to try reinstalling IE7 from the MS downloads page. Be
sure to disable AVG Resident Shield while reinstalling IE7 and any security
updates from Auto Updates if enabled. (Otherwise go to MS Update after
reinstalling).

--
Allan

Reply to this Message

PA Bear [MS MVP] - 28 Jun 2008 06:28 GMT

<pft> IE7 is not the problem.

>> I recently downloaded avg 8 free antivirus software and internet
>> explorer
[quoted text clipped - 12 lines]
> updates from Auto Updates if enabled. (Otherwise go to MS Update after
> reinstalling).

Reply to this Message

Allan - 01 Jul 2008 01:28 GMT

> <pft> IE7 is not the problem.

I am using AVG 8 Free Edition and IE7 myself (build 13) and I still have NIS
2004 installed with Auto-protect disabled and Personal Firewall disabled. I
am using Windows XP SP3 Firewall. Your suggestion about the Norton
uninstallation tool is a very good one.

--
Allan

Reply to this Message

PA Bear [MS MVP] - 01 Jul 2008 19:31 GMT

>> <pft> IE7 is not the problem.
>
[quoted text clipped - 4 lines]
> am using Windows XP SP3 Firewall. Your suggestion about the Norton
> uninstallation tool is a very good one.

It is not a good idea to have two (2) AV apps installed, even if one doesn't
fully load at boot...especially if one of the apps is a Norton app.

Reply to this Message