Windows Update crashes IE5

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Mark - 27 Oct 2005 07:37 GMT

Hi, Ive got a puzzling Toshiba laptop that will not do windows updates. I
have done :

Clean install from Toshiba rescue cd
Install from Win98se cd using cd-key from Toshiba

Normally the machine gets onto the network via a usb adapter which has not
flawed me in the past, also tried via a wireless pcmcia card and last but not
least the trusty old dial up modem.

When prompted to install the latest windows update component, IE poops
itself and says it needs to restart and then we end up in a loop, the error
doesnt tell me anything specific other then its occured and needs to close.

I have tried to install IE6 prior to doing windows updates but that leads me
to the same error.

Any idea's?

Thanks Mark

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PA Bear - 28 Oct 2005 22:09 GMT

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive/windows_update_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

Signature

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), AH-VSOP

> Hi, Ive got a puzzling Toshiba laptop that will not do windows updates. I
> have done :
[quoted text clipped - 17 lines]
>
> Thanks Mark

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Mark - 29 Oct 2005 01:46 GMT

Thanks for the reply and info Bear, I will check it out and get back over the
next week.

Mark

> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
[quoted text clipped - 46 lines]
> >
> > Thanks Mark

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