Folders empty of messages, esp. when I switch folders

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SpudHutton - 27 Apr 2004 11:13 GMT

PROBLEM: When I open OE I used to get a welcome screen
saying (e.g.) "There are 9 unread Mail messages in your
Inbox" and the status bar says "8 new message(s)".
Then I either click on that link, or on Inbox in the
Folders list.
As from yesterday the folder turns out to be empty, as are
all the others.

CHANGE: I then ticked the box saying When starting, go
directly to my 'Inbox' folder.
Next time I opened OE I could see all my Inbox messages.
But if I switch to another folder (say, Sent Items or
Outbox, or to a folder I have set up) it is empty, and so
is Inbox when I switch back to it.

NOTE 1: My Account properties are set to Leave a copy of
messages on Server.
NOTE 2: This problem applies to one computer at work where
I connect via a LAN. I cannot set up an outgoing server
becasue of their firewalls. My laptop (with OE6.00) at
work used to have no such problem. But as from later on
yesterday it displays the same symptoms.

Thanks in advance to anyone who can offer help - and
you'll get my thanks later too if it helps me sort it!

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Frank Saunders, MS-MVP IE/OE - 27 Apr 2004 12:23 GMT

> PROBLEM: When I open OE I used to get a welcome screen
> saying (e.g.) "There are 9 unread Mail messages in your
[quoted text clipped - 21 lines]
> Thanks in advance to anyone who can offer help - and
> you'll get my thanks later too if it helps me sort it!

Turn off email scanning in your anti-virus. It provides no added
protection.
Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:
From
http://service1.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567ac0063608c/65
434372961d321d8825687f000003f8?OpenDocument&src=tr&Highlight=0,email,protection

"Disabling email protection does not leave you vulnerable to viruses and
malicious software in email. It is a separate layer of protection in
addition to Auto-Protect. Auto-Protect scans any incoming files, including
email, as they are saved to your hard drive. As long as you keep your virus
definitions up to date with LiveUpdate, and keep Auto-Protect enabled and
set to scan files as they are created or downloaded, your system is fully
protected."

See also
http://help.expedient.com/mailnews/norton_antivirus.shtml
and
http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/1999092910223606?Open
and
http://service4.symantec.com/SUPPORT/nav.nsf/docid/2000020716064206&src=w
So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.

Signature

Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

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